- Insight Global (Charlotte, NC)
- Job Description The ITSM Problem Manager role is a subject matter expert (SME) focused on the stability and resiliency of externally hosted services that ... Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements ITIL ITSM / relationship mgmt. Primarily problem management and… more
- Bank of America (Charlotte, NC)
- …Management Office, a group that enforces standardized governance methods across all ITSM processes. This net new role in the organization will manage day-to-day ... Minimum of 3 years of experience as a process manager for an IT Service Management process + Minimum...of 1 years of experience managing controls for an ITSM process + Strong understanding of knowledge management and/or… more
- Truist (Charlotte, NC)
- …vulnerability detection and remediation. Integrate vulnerability data with SIEM, ITSM , and risk management platforms for real-time visibility and response. ... certifications. Hands-on experience integrating vulnerability data with SIEM, SOAR, and ITSM platforms. Knowledge of DevSecOps practices and secure CI/CD pipeline… more
- Bank of America (Charlotte, NC)
- …charted with designing, improving, and overseeing next generation IT Service Management ( ITSM ) policies, processes, and solutions. Our mission is to ensure the ... framework encompassing ServiceNow Core Platform processes + Assess the ITSM processes against governance framework and global process management expectations… more
- Truist (Charlotte, NC)
- …contributing to the shared knowledge base. 6. Participate in incident, problem , and change management processes, following ITIL best practices. 7. Perform ... engineering or related technical roles. 3. Experience with IT Service Management ( ITSM ) tools such as ServiceNow with solid understanding of incident, problem… more
- Honeywell (Charlotte, NC)
- …incident and problem management + Help deliver fit for purpose ITSM processes and support enterprise adoption provide reliable information and data to enable ... management decision making throughout the service lifecycle + Support proactive problem identification and ensure the return of IT Service to users as quickly as… more
- Bank of America (Charlotte, NC)
- …which includes coordinating cross team efforts to perform root cause analysis and problem resolution. You will work in a team environment to plan and implement ... and financial industry standards + Experience with CMDB, ITAM, ITSM and Discovery processes **Skills:** + Innovative Thinking +...offered a role with Bank of America, your hiring manager will provide you with information on the in-office… more
- Bank of America (Charlotte, NC)
- …solutions (eg Snowflake, Teradata, Tableau) + Familiarity with ServiceNow modules like ITSM , ITOM, and HR Service Delivery + Strong understanding of data governance, ... best practices for data management and integration + Excellent problem -solving and analytical abilities to troubleshoot data issues and...offered a role with Bank of America, your hiring manager will provide you with information on the in-office… more