- Mass Markets (Wichita, KS)
- …activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is responsible for ... practices. + Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously + Drive a culture of accountability,… more
- CVS Health (Topeka, KS)
- …+ Las Vegas, NV **Preferred Qualifications** **Knowledge of:** + Healthcare industry + Call Center operations **Skill in:** + Microsoft Office Suite; operating ... personnel processing medications dispensed by CVS/specialty Pharmacy Network. The Supervisor is responsible for guidance and direction to staff, directing… more
- Mass Markets (Wichita, KS)
- …responsible for the day-to-day activity and development of 15-20 agents within a complex call center environment. The supervisor is responsible for ensuring ... with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical support, or… more
- Mass Markets (Wichita, KS)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... in the industry. We are looking for an Operations Supervisor to lead and manage the team supporting the...the below qualities: + Proven experience in a contact center environment. + Demonstrated supervisory experience with a track… more
- Teleperformance USA (KS)
- …**Self-Management** + **Empathy** + **Knowledge** + **TP Processes (for internal only)** + ** Call Center Acumen** + ** Supervisor Role Understanding** + ... **Technology** + **Microsoft Office** + **Problem Solving** + **Problem Solving & Critical Thinking** + **Analytical Thinking** + **Interpersonal Skills** + **Assertive Communication** + **Active Listening** + **Leadership Skills ** + **Feedback** +… more
- Mass Markets (Wichita, KS)
- …focus on innovation, we have established ourselves as a trusted partner in the industry. The Call Center Sales Manager oversees all aspects of our call ... working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical support,… more
- Mass Markets (Wichita, KS)
- …ourselves as a trusted partner in the industry. We are looking for bilingual call center representatives to support inbound customer service, help desk, and ... and a brief pre-employment test. POSITION RESPONSIBILITIES WHAT DOES A BILINGUAL CALL CENTER PROFESSIONAL DO? Resolve customer inquiries, increasing customer… more
- Mass Markets (Wichita, KS)
- …have established ourselves as a trusted partner in the industry. We are looking for call center agents to support inbound and outbound customer service and sales ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- Mass Markets (Wichita, KS)
- …have established ourselves as a trusted partner in the industry. We are seeking call center agents to support inbound customer service, help desk, and ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- Mass Markets (Wichita, KS)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... sure to grow. We offer many advancement opportunities including Supervisor , Trainer, Talent Acquisition, and Operations Management. POSITION RESPONSIBILITIES WHAT… more
- Mass Markets (Wichita, KS)
- …we have established ourselves as a trusted partner in the industry. We are hiring call center insurance agents who are positive, persuasive, and have the drive ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- Mass Markets (Wichita, KS)
- …ourselves as a trusted partner in the industry. We are seeking dedicated and compassionate Call Center Representative to join our team. In this role, you will ... + Escalate complex issues to the appropriate department or supervisor as needed. + Provide follow-up communication to ensure...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- ASM Research, An Accenture Federal Services Company (Topeka, KS)
- …meetings and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in ... case management system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by… more
- Mass Markets (Wichita, KS)
- …+ Responsible for driving the growth of revenue and profit originating from a call center + Monitor and analyze key performance indicators (KPIs) to assess ... the industry. We are seeking an experienced Customer Service Supervisor to oversee and coordinate the daily operations of...possess the below qualities. + Minimum of 3-years total call center experience or 1-year call… more
- Evolent (Topeka, KS)
- …capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... **What You'll Be Doing:** Evolent is looking for a Supervisor , Provider Services to play a pivotal role in...to play a pivotal role in leading our contact center team, ensuring the effective and efficient management of… more
- AssistRx (Overland Park, KS)
- …coaches associates to ensure their success; manages performance + Collaborates with call center management staff to execute programs to facilitate conversion, ... facilitate the enrollment process, and conduct benefits investigation. The Supervisor plans and implements operational service center ...Been involved in or managed special projects in a call center or similar environment. Benefits +… more
- Mass Markets (Wichita, KS)
- …or supervisory role. + Strong leadership and interpersonal skills. + Superior knowledge of call center tools and technology used to manage KPIs and SLAs + ... in the industry. We are seeking an experienced Sales Supervisor to lead and manage a team of sales...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- R1 RCM (Wamego, KS)
- …AI, intelligent automation, and workflow orchestration. As our Patient Access Supervisor , you will help manage operational functions while maintaining a customer ... process improvement and quality enhancement. To thrive as a Patient Access Supervisor , you'll be providing exceptional leadership experience in a supervisory role.… more
- AssistRx (Overland Park, KS)
- …of customer service representatives and generates reports. + Monitors individual, team, and call center results to identify and act on both positive and ... us as we continue to make a difference The Supervisor is responsible for supervising and coordinating activities of...3 years of experience leading a team in a call center environment. + 2 to 3… more
- AdventHealth (Shawnee, KS)
- …you and your family:** + Received Magnet(R) recognition from the American Nurses Credentialing Center in January 2019 + Benefits from Day One + Paid Days Off from ... community you'll be caring for:** At AdventHealth Shawnee Mission, formerly Shawnee Mission Medical Center , you're more than just a number on a chart. You're a whole… more