- Mass Markets (Wichita, KS)
- …in client services or account management in a BPO or contact center . + Strong relationship management and communication skills. + Ability to analyze ... the main point of contact for assigned client accounts. + Ensure service delivery aligns...MCI assists companies with business process outsourcing, staff augmentation, contact center customer services , and… more
- ASM Research, An Accenture Federal Services Company (Topeka, KS)
- …to ensure adequate coverage and most effective, efficient use of Contact Center Triage Consultants + Possesses strong customer service skills, knowledge of ... reinforces quality and customer service standards + Oversees functions of Customer Contact Center to include assigning staff shifts and schedules and ensures… more
- Mass Markets (Wichita, KS)
- …equivalent + 1+ years of customer service experience, preferably in a contact center . + Strong communication and interpersonal skills. + Ability to multitask ... We are looking for a friendly and reliable Customer Service Representative to support our clients in a BPO...MCI assists companies with business process outsourcing, staff augmentation, contact center customer services , and… more
- Mass Markets (Wichita, KS)
- …drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services , and IT Services ... communication skills, we need your help in managing call center customer service agents. While your team...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact… more
- Mass Markets (Wichita, KS)
- …pre-employment test. POSITION RESPONSIBILITIES WHAT DOES A BILINGUAL CONTACT CENTER REPRESENTATIVE DO? This position supports customer service and sales ... center representatives to support inbound and outbound customer service and sales projects for a wide variety of...MCI assists companies with business process outsourcing, staff augmentation, contact center customer services , and… more
- Mass Markets (Wichita, KS)
- …test. POSITION RESPONSIBILITIES Key Responsibilities: + Manage overall contact center operations, including staffing, performance, and service delivery. + ... drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services , and IT Services … more
- Mass Markets (Wichita, KS)
- …RESPONSIBILITIES Key Responsibilities: + Supervise and support a team of contact center agents to meet performance targets and client SLAs. + Monitor ... drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services , and IT Services … more
- Mass Markets (Wichita, KS)
- …drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services , and IT Services ... synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT … more
- Mass Markets (Wichita, KS)
- …drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services , and IT Services ... synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT … more
- ASM Research, An Accenture Federal Services Company (Topeka, KS)
- Provides assistance, services , resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and work/life issues ... to military service members and their families. Demonstrates expertise in handling...needs. + Educates participants on specialty program offerings, promote services , and demonstrate knowledge of military culture. + Conducts… more
- ASM Research, An Accenture Federal Services Company (Topeka, KS)
- Responsible for supervising direct reports who provide assistance, services , resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee ... Assistance Programs (EAP) and work/life issues to military service members and their families. Demonstrates an ability to...+ Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation… more
- Mass Markets (Wichita, KS)
- …drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services , and IT Services ... synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT … more
- Mass Markets (KS)
- …drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services , and IT Services ... to simple requests. You will apply the latest customer service techniques and learn our account management systems while...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact… more
- Mass Markets (KS)
- …drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services , and IT Services ... synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT … more
- SCRAM Systems (Topeka, KS)
- …role requires a dynamic sales expert with a deep understanding of enterprise-level contact center services , technology solutions (eg, CCaaS, CRM ... Job Summary: We are seeking an experienced, results-driven Director of Contact Center Sales to lead and scale our sales strategy within the contact center… more
- Mass Markets (Wichita, KS)
- …drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services , and IT Services ... Our team is looking for a highly skilled call center customer service manager who can motivate...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact… more
- Mass Markets (Wichita, KS)
- …with competitive compensation commensurate with experience. While prior contact center experience isn't required, Experience in customer service , technical ... center representatives to support inbound and outbound customer service and sales projects for a wide variety of...MCI assists companies with business process outsourcing, staff augmentation, contact center customer services , and… more
- Ensono (Topeka, KS)
- …active partnership with Service Delivery Management + Enabling and selling new services sales across the client 's IT landscape + Understand client 's ... client accounts. **What you will do:** Be the Client 's main point of contact at Ensono,...+ Striving for a mix of Ensono products and services vs. single service + Building key… more
- Ensono (Topeka, KS)
- …active partnership with Service Delivery Management + Enabling and selling new services sales across the client 's IT landscape: + Understand client 's ... existing Ensono client accounts. + Be the Client 's main point of contact at Ensono,...+ Striving for a mix of Ensono products and services vs. single service + Building… more
- Mass Markets (Wichita, KS)
- …industry. The call center representative position is a full-time contact center position that combines both inbound customer service and sales. In this ... support, work to retain unhappy customers, and upsell customers on new products and services . Prior contact center experience isn't required; candidates with… more