- TEKsystems (Overland Park, KS)
- Description Tier 1 Support This team will operate from both Overland Park, KS and Frisco, TX on a 24x7 basis. The team will primarily focus on monitoring the ... again upon incident resolution. * Resolve incidents, based on work instructions provided by the Tier 2 team. * Knowledge of ITIL v3 is recommended * Fulfill the role… more
- TEKsystems (Overland Park, KS)
- …TX. The team will primarily focus on the more complex tasks and the enablement of the Tier 1 support team * Perform Incident, Problem and Change Management * ... Description Tier 2 Support This team will operate from both Overland Park, KS and Frisco,… more
- SKC Communication Products LLC (KS)
- MAJOR RESPONSIBILITIES AND DUTIES 1 . Provide Post-Sales Technical support for videoconferencing and integration clients 2. Provide excellent customer service ... how SKC supported products function 14. Provide any other support to ensure SKC operates up to standards on...lifting to shoulder height 50-70 lbs. Travel 0-20% Education College/ Technical degree preferred Experience Tier 1… more
- TEKsystems (Overland Park, KS)
- …2 NOC Support Engineer is a technical escalation point and mentor for Tier 1 support . This role is responsible for managing more complex incidents, ... The team will primarily focus on the more complex tasks and the enablement of the Tier 1 support team. Required Qualifications * * 3+ years in a NOC, IT… more
- Patterson Companies, Inc. (Atwood, KS)
- …stronger and successful organization. **Job Description:** Job Description **Job Summary** The Support Specialist - Tier I properly responds to incoming customer ... resources on the Internet/Intranet to aid in problem resolution. + Maintain technical expertise and proficiency with all related and relevant software and computer… more
- SKC Communication Products LLC (KS)
- …Employment Status: Tier 3-Non-Exempt-Hourly Location: Varies MAJOR RESPONSIBILITIES AND DUTIES Tier I AV Technician 1 . Work with Lead AV Technician to ... Tier 2 AV Technician (All of the level 1 requirements plus) 1 . Ability to lead...40' will also be required. Travel 40-50% QUALIFICATIONS Education College/ Technical degree preferred Experience Level 1 0… more
- ASM Research, An Accenture Federal Services Company (Topeka, KS)
- …within the Defense Army Account's ITSM team, you will be at the forefront of technical support , playing a crucial role in maintaining the efficiency of multiple ... that system users experience minimal disruption and receive timely support to continue their critical operations. To do well...system users who may be experiencing stress due to technical issues. Your ability to translate complex technical… more
- SKC Communication Products LLC (KS)
- …of a man-lift up to 40' will also be required. Travel 50-75% QUALIFICATIONS Education College/ Technical degree preferred Experience Level 1 0 + years Level 2 2 + ... Provide feedback to facilitate improvements to the installation process. Provide any other support to ensure SKC operates up to standards on a daily basis. General… more
- CompuCom (Topeka, KS)
- …for a Technical Support Manager to join our team. The Technical Support Manager will manage performance of Level 1 & Level 2 services and support ... career development. Oversee staff activities. Builds/obtains training material for support staff. Manage the employee work schedule and provide...and adapt service to changes in demand. + Led Tier 1 & Tier 2… more
- Fujifilm (Topeka, KS)
- **Position Overview** The Technical Support Engineer, MI - II ( Tier II) handles remote technical support across our product lines for HCUS customers. ... The expectation of the position is to be versed in primary support across our Synapse products, and the ability to support more complex issues. This engineer… more
- Pacific Northwest National Laboratory (Topeka, KS)
- …this credential, new employees must successfully complete and pass a Federal Tier 1 background check investigation. This investigation includes a declaration ... solutions for the nation's biggest energy and environmental challenges. Our more than 1 ,700 staff support the Department of Energy (DOE), delivering on key… more
- Mass Markets (KS)
- …(Not Required) + One ( 1 ) year of experience in customer service or Tier II, technical support + CompTIA IT certification COMPENSATION DETAILS WANT ... as a trusted partner in the industry. This position is a technical support role, troubleshooting VoIP Phones, Data Gateways, and High-Definition (HD) Video… more
- Kiewit (Lawrence, KS)
- …Time **Position Overview** We are an innovative team of engineers and designers that support a diverse set of projects in the power market. Power generation requires ... disciplines, is a multi-faceted division of Kiewit with best-in-class technical expertise focused on the EPC delivery model for...team members assigned to a project or task, and support work progress and results. + Train and advise… more
- Kiewit (Lenexa, KS)
- …the infrastructure and engineering markets. Our combined staff of more than 1 ,300 engineers and design professionals have expertise that spans all major engineering ... and control disciplines, is a multi-faceted division of Kiewit with best-in-class technical expertise focused on the EPC delivery model for power facilities. We… more
- Rubrik (Topeka, KS)
- …with periodic re-screening as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1 ** _Incumbents without access to US Government data may be ... Engineer on our Federal System Integrators team to provide technical direction and business guidance to the regional sales...required to complete Standard Form 85 and undergo a Tier 1 Investigation (T1) for non-sensitive positions… more
- Nelnet (Overland Park, KS)
- …issue intake via phone, email, instant messenger, ticketing, and system alerts + Provides Tier II technical support for NBS developed applications and ... to create opportunities for people where they live, learn and work. The Support Analyst I provides technical assistance and follow-up on client questions,… more
- Lumen (Topeka, KS)
- …aligned to high-touch and medium-touch customer segments. **The Main Responsibilities** + Tier 2 CSS support plus projects + Navigates and leverages ... trust and transparency. People power progress. We're looking for top- tier talent and offer the flexibility you need to...1 + years of work experience in a customer support role + Fundamental understanding of the Customer Success… more
- Rubrik (Topeka, KS)
- …with periodic re-screening as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1 ** _Incumbents without access to US Government data may be ... required to complete Standard Form 85 and undergo a Tier 1 Investigation (T1) for non-sensitive positions of Low Risk. (Baseline screening; formerly National… more
- Dairy Farmers of America (Kansas City, KS)
- …the ongoing migration of mobile device management to Microsoft Intune and provide Tier 2 support for iOS and Android devices (eg, troubleshooting connectivity, ... **Job Description** In this role, you will support enterprise endpoint devices (Windows, macOS, iOS and...issues related to Autopilot and zero-touch provisioning. As a Tier 2 escalation point, you will collaborate with … more
- Rubrik (Topeka, KS)
- …and other upstream/downstream applications + Working experience with third-parties to provide technical support , research, troubleshooting and be able to resolve ... **What you'll do:** + Provide day to day Salesforce support /bugfix to our end users + The single point...as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1 ** _Incumbents without access to US… more