- General Dynamics Information Technology (Aberdeen, MD)
- …7 + years of related experience **US Citizenship Required:** Yes **Job Description:** ** Help Desk Support Service Specialist - Intermediate** ... **- TS/SCI** **required** Transform technology into opportunity as a ** Help Desk Support Service Specialist - Intermediate** with GDIT. A career in… more
- MSys Inc. (Hanover, MD)
- Job summary: Title: Service Desk and Desktop/Field Support - Onsite Location: Hanover, MD, USA Length and terms: Long term - W2 or C2C Position created on ... year with multiyear extensions Onsite need 3 verifiable references. Service Desk and Desktop/Field Support ...His/her contact email is ###@msysinc.com Our recruiters will be more than happy to help you to get this… more
- Alaka'ina Foundation Family of Companies (Aberdeen Proving Ground, MD)
- … service center support + Provide help desk support to C5ISR...on-site service for all users + Provide help desk support to C5ISR ... Companies (FOCs) is looking for an IT Tier I/II Help Desk Support professional for... support to the end user from the Service Desk ticketing system + Performs technical… more
- ManTech (Glen Burnie, MD)
- …Currently, ManTech is seeking a motivated, career and customer-oriented **Senior** **Tier 1 Help Desk Support Services Specialist** to join our team ... + May provide training and guidance to more junior help desk personnel. + Provides resolutions to...knowledge base articles. + Providing phone, email, chat, and Service - Desk support for end users… more
- ManTech (Glen Burnie, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Tier 1 Help Desk Support Services SME** to join our team in ... the Herndon, VA. This position supports a 24/7/365 service center. You will have the option of 2nd...+ May provide training and guidance to more junior help desk personnel. + Provides resolutions to… more
- Cecil College (North East, MD)
- …Familiarity with ITIL best practices for service management to ensure effective help desk operations. * Knowledge of cybersecurity principles to maintain the ... does not offer Visa sponsorships. JOB SUMMARY The IT Service Desk Manager is responsible for rapidly...requires a hands-on technical leader responsible for delivering exceptional service support experience for faculty, staff, students,… more
- COMSO, Inc (Fort Meade, MD)
- …. + Work with a small team providing service availability monitoring and help desk support for internet-like collaboration services hosted on a ... week, 10 hour a day Shift (0600 - 2200) Help Desk support as defined...and status monitoring, and taking appropriate measures when a service outage occurs. Utilize SOPs to perform basic troubleshooting… more
- Robert Half Technology (Towson, MD)
- …Desk Analyst to join our team in Towson, Maryland. As a Help Desk Analyst, you will be providing technical support for users, troubleshooting software and ... hardware issues, and maintaining an efficient help desk system. This role is essential...service to our employees. Responsibilities: * Provide technical support for users, including troubleshooting software and hardware issues… more
- MSys Inc. (New Castle, DE)
- …+ Responsible for escalating problems and incidents to designated level 2 and level 3 help desk support entities. + Responsible for reporting incident status ... Job summary: Title: Help Desk Analyst - Hybrid Location:...Job summary: Title: Help Desk Analyst - Hybrid Location: New Castle, DE,...This is an elevated Tier 1 Service Desk role that is 95% phone support … more
- KPMG (Baltimore, MD)
- **Business Title:** KPMG Software Lifecycle Console Manager & License Desk Service Delivery Manager **Requisition Number:** 112798 - 42 **Function:** Business ... Support Services **Area of Interest:** **State:** MD **City:** Baltimore...seeking a Manager, Software Lifecycle Console Manager & License Desk Service Delivery to join our Global… more
- Koniag Government Services (Baltimore, MD)
- …**Tuknik Government Services,** a Koniag Government Services company, is seeking a Tier I Help Desk Analyst that is able to obtain a Public Trust clearance ... paid holidays, three weeks paid time off, and more. ** Help Desk ** Tuknik Government Services, LLC (TGS)...at least one of the following certifications: HDI Customer Service Representative, HDI Desktop Support Technician or… more
- TriTech Enterprise Systems, Inc. (Baltimore, MD)
- …Acrobat, Cisco VPN software and imaging software. + Senior level experience using service desk software (opening, documenting, closing, follow up on service ... Inc. (TriTech) is seeking several 'Senior Helpdesk Specialists' to support the Maryland Department of Transportation (MDOT), State Highway...DOS, and Windows, as well as work on a help desk . Demonstrated ability to effectively communicate… more
- Insight Global (New Castle, DE)
- Job Description A large government client is looking to add 1 experienced help desk analysts to their team. These individuals should be well versed in both ... over-the-phone and deskside support . 95% of this position will be over-the-phone and...LAN/ WAN and VPN troubleshooting experience Elevated, tier 2 service desk experience - A+, Network+, or… more
- CACI International (Hanover, MD)
- System Administrator - MFA Help Desk Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... Administrator to be part of the Multi-Factor Authentication (MFA) Help Desk team, which issues and maintains...security principles + Ability to work in a customer service -oriented environment in a professional manner. + Ability to… more
- TEKsystems (Baltimore, MD)
- …TEK holidays - 9 hour shifts each a year required Skills: service desk , customer service , troubleshooting, legal support Top Skills Details: service ... diagnosing, and resolving end user calls in a single point of contact help desk environment, and providing assistance to other members of the team. An average… more
- TEKsystems (Annapolis, MD)
- Description: The Service Desk Analyst serves as the initial point of contact for IT and customer support for our team and ensures proper operation of ... computing, special events, and meetings. The cornerstone of the Service Desk Analyst role is to provide...is to provide end users with a superior trustworthy support experience that includes individualized service , one-on-one… more
- Koniag Government Services (Baltimore, MD)
- …, a Koniag Government Services Company, is seeking an experienced **Information Technology Help Desk Technician (ITSM Specialist 3)** with a **Public Trust ... Clearance** to support TGS and our government customer in Baltimore, MD....to resolve an issue are completely documented in the service tickets. **Work Experience, Knowledge, Skills & Abilities:** +… more
- Citigroup (Newark, DE)
- …* 3+ years' experience in Help Desk and/or application support * Previous Customer Service experience preferred * Bachelor's degree or equivalent ... this position.** **Key responsibilities:** * Provide phone, email, and Help Desk support for multiple...and clients are advised of status in adherence to service level agreements. * Provide superior service … more
- TEKsystems (Baltimore, MD)
- …handling, diagnosing, and resolving end user calls in a single point of contact help desk environment, and providing assistance to other members of the team. ... looking to hire a Helpdesk Technician to provide over the phone/remote support IT troubleshooting. The daily responsibilities include logging, tracking and resolving… more
- Farfield Systems (Fort Meade, MD)
- …on building a Team where each employee is a valued member. Farfield provides support to multiple agencies across the United States Government in many locations. That ... (Monday thru Friday 10am-6pm) Responds to internal and external IT Service Requests for IT service on both Unix and NT servers. Provides user notification of… more