- PennyMac (Tampa, FL)
- …and effective service to customers while maximizing employee production and quality. As the AVP Customer Experience you will monitor workflows and queues to ... the complete mortgage journey. A Typical Day The Assistant Vice President Customer Experience will lead multiple teams and monitor Customer Service… more
- Citigroup (Tampa, FL)
- Account Specialist AVP - Team Lead in Transaction Management will be responsible for supporting multiple aspects of the lending lifecycle including but not limited ... control issues with transparency. **Qualifications:** + 2-5 years of previous experience servicing affordable multifamily loans, knowledge of commercial real estate… more
- Citigroup (Tampa, FL)
- …is a plus **Education:** + Bachelor's degree/University degree or equivalent experience **Job Family Group:** Customer Service **Job Family:** Institutional ... The Institutional Customer Service Sr Analyst is an intermediate management-level...their resolution; engaging Citi business partners, leading the Client Experience team in focusing on issues and identifying opportunities… more
- Molina Healthcare (St. Petersburg, FL)
- …identifies opportunities to increase membership by improving our member and provider experience . Recommends and implements programs to support member and provider ... of inbound/outbound. Ideal candidates would have contact center leadership experience within healthcare/managed care organizations. **Knowledge/Skills/Abilities** Provides multi-site, senior… more
- Citigroup (Tampa, FL)
- …designing our digital architecture and ensuring our platforms provide a first-class customer experience . We reimagine client and partner experiences to deliver ... Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160...and selecting solutions through the applications of acquired technical experience and guided by precedents + Has the ability… more
- Citigroup (Tampa, FL)
- …designing our digital architecture and ensuring our platforms provide a first-class customer experience . We reimagine client and partner experiences to deliver ... Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160...is a plus **Qualifications:** + 5+ years of relevant experience in Apps Development. + Extensive experience … more
- Citigroup (Tampa, FL)
- …designing our digital architecture and ensuring our platforms provide a first-class customer experience . We reimagine client and partner experiences to deliver ... Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160...and perform unit testing and provide continuously improved product experience + . Actively assist Support team wherever required… more
- Citigroup (Tampa, FL)
- …designing our digital architecture and ensuring our platforms provide a first-class customer experience . We reimagine client and partner experiences to deliver ... Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160...issues with transparency. **Qualifications:** + 5-8 years of relevant experience + Experience in systems analysis and… more
- MUFG (Tampa, FL)
- …Assist in planning, developing, implementing, and supporting new or existing Customer Relationship Management functions and complex databases to ensure data ... integration. + Analyze marketing data and generate reports on customer information, call patterns, and demographics. + Identify data...data needs for each business method analysis project + EXPERIENCE + Must have experience with managing… more
- MUFG (Tampa, FL)
- …Enforce applicable internal and HO operational procedures. **Quality Control and Customer Service** : Provide technical support and guidance to staff members, ... Chain Financing is a plus. + 5-10 years of experience in a banking operations environment with ability to...provide team work with focus on quality and prompt customer service. + Strong inter-personal skills, verbal and written… more
- MUFG (Tampa, FL)
- …processes including interviews, intelligence analysis and survey assessments. Performing customer support processes and activities for the implementation of new ... + Bachelor's degree or an equivalent combination of formal education and experience + Experience developing business requirements to solve complex problems… more
- Citigroup (Tampa, FL)
- …groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems + Ensure essential procedures are followed and help ... with transparency. **Qualifications:** + 4+ years of relevant SDLC experience + 4+ years experience in systems...of relevant SDLC experience + 4+ years experience in systems analysis and programming of software applications… more
- Citigroup (Tampa, FL)
- …groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems + Ensure essential procedures are followed and help ... **Qualifications:** + At least 4+ year relevant years of experience in Business Analyst role with SQL + Strong...skill + College degree, specialized training or equivalent work experience + Data Oriented with an excellent attention to… more
- MUFG (Tampa, FL)
- …administrating the Ping Identity Suite to enable single sign on and SAML for customer facing and internal applications. The engineer will also be responsible for the ... products for Ping product suite (Ping Access, Ping Federate, Ping Directory) + Experience with patching and upgrading of Ping Products. + Implement Federation using… more
- Citigroup (Tampa, FL)
- …groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems + Ensure essential procedures are followed and help ... control issues with transparency. **Qualifications:** + 8+ years of relevant experience preferred in Financial Service industry but not mandatory. + Experienced… more
- Citigroup (Tampa, FL)
- …in banking/financial systems and authentication tools. **Preferred Skills:** * Experience managing large-scale customer Service, client authentication or ... with technology teams to implement tools that improve authentication security and client experience . * Stay updated on industry trends and best practices related to… more
- Citigroup (Tampa, FL)
- …groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems + Ensure essential procedures are followed and help ... issues with transparency. **Qualifications:** + 5-8 years of relevant experience + Experience in systems analysis and programming of software applications +… more
- Citigroup (Tampa, FL)
- …to develop and apply CRM program solutions that meet business and customer needs in a manner consistent with the Citi program framework. **Responsibilities:** ... control issues with transparency. **Qualifications:** + 5-8 years of relevant experience + Good understanding of data privacy laws and regulations including… more
- Citigroup (Tampa, FL)
- …groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems + Ensure essential procedures are followed and help ... and reporting control issues with transparency. **Qualifications:** + 5-8 years of relevant experience with Java, Spring and SQL (PL/SQL a plus) + DevOps knowledge a… more
- Citigroup (Tampa, FL)
- …**About Citi** Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. ... computer science, physics or engineering. + 1-2 years relevant experience . Candidates with less experience will be...1-2 years relevant experience . Candidates with less experience will be considered if they have additional academic… more