- US Bank (Overland Park, KS)
- …of contact center experience Preferred Skills/Experience - Good understanding of contact center scheduling software (eg AWS, IEX, Service Now) - Knows and ... from Day One. **Job Description** Responsible for analyzing contact center trends, including call volumes, call...rates, and resource allocation. Uses analysis results to forecast call arrival and build staffing and scheduling … more
- Republic Services (Kansas City, KS)
- …ensure that these customers are serviced, and our promises are kept. + Call Center communication must be updated daily. Continual assessments and communications ... **POSITION SUMMARY:** A Logistics Analyst is responsible for the coordination and oversight...+ Respond to missed pickups and service commitments by scheduling customers accordingly. + Evaluate and educate drivers regarding… more