- Validity (Boston, MA)
- About the Role We are seeking a dynamic and experienced Customer Success Manager who will act as a strategic partner to our clients: owning product adoption, ... of Validity's solutions. As a key member of our Customer Success team, you will manage a...account growth and expansion in collaboration with the Account Manager + Serve as the internal voice of the… more
- Confluent (Boston, MA)
- …One team. One Data Streaming Platform. Data Connects Us. **About the Role:** The Strategic Customer Success Manager (SCSM) will play a key role in driving ... customer success , retention, and subscription expansion within our Public Sector organization. SCSMs provide thought leadership and actionable recommendations to… more
- Amazon (Boston, MA)
- …of the rapidly growing Customer Success COE. As the Partner Customer Success Development Manager , you will lead on content creation, including ... Description Would you like to be part of a team that is redefining customer success with our customers and partners? Amazon Web Services is looking for an… more
- allego (Waltham, MA)
- As an Allego Customer Success Implementation Manager , you will be at the forefront of our customer journey, playing a pivotal role in ensuring the ... platform for new customers. You are a seasoned project manager with a strong customer -centric mindset and...launch that positions them for long term adoption and success , and smooth transition to the post-implementation experience. Our… more
- allego (Waltham, MA)
- Allego's curious and self-driven Customer Success Managers have a direct impact on Allego's growth. As a CSM, you are ultimately responsible for the high touch, ... celebrate your customers' success as if it is your own! Our Customer Success team is collaborative, energizing, and fast paced, and our CSMs take pride in… more
- Amazon (North Reading, MA)
- …you need to invent with us in ways that are rewarding, fulfilling and fun. The Customer Success (CSM) team is the primary link between AR and Operations coaching ... system performance. The successful candidate will work backwards from customer goals and influence a broad range of operations,...to align a broad range of initiatives for the customer . You will own and drive execution excellence for… more
- Amazon (North Reading, MA)
- …you need to invent with us in ways that are rewarding, fulfilling and fun. The Customer Success (CSM) team is the primary link between AR and Operations coaching ... enabling product and/or process changes to improve system performance and customer sentiment. The successful candidate will work backwards from customer… more
- EBSCO Information Services (Boston, MA)
- …and Editorial-to deliver a seamless and value-driven customer experience. The Customer Success Manager will ensure consistent service delivery across ... mission. Join us to help make an impact. **Your Opportunity** Customer Success Managers (CSMs) partner with EBSCO Clinical Decisions customers to ensure… more
- Dynatrace (Waltham, MA)
- …Use Cases) engagements to enterprise level clients. + Coordinate with Account Executive, Customer Success Manager (CSM), Project Coordinator and client to ... AppSec, Extension, and Business Insights services. + Work with Account Executives, Customer Success Managers, and Regional Service Managers (RSM) to establish… more
- DuPont (Marlborough, MA)
- …by clients or their engineering teams. + Collaborate with the Pilot Coordinator and Customer Success Manager to order essential membrane elements, spacers, ... regarding all process-related inquiries or challenges. + Coordinate with the Customer Success Manager , who will address all mechanical or service-related… more
- Verint Systems, Inc. (Boston, MA)
- …Reporting, Dashboards, ad hoc) which as requested by customers and communicated by the Customer Success Manager . + Develop recommendations for improving the ... to conduct superior analytics, as suggested by the product team or customer success leadership. + Leverage expertise during analysis relative to verticals or… more
- GCG (Boston, MA)
- …a GCG Company, where we thrive on collaboration, innovation, and a shared commitment to customer success . As Product Manager , you will lead the entire ... **Overview** **About the Opportunity** As our Datacom Product Manager , you will play a key role in...and engineering teams, you will ensure our solutions exceed customer expectations while driving growth. Our team operates with… more
- PagerDuty (Boston, MA)
- …in a flexible, award-winning workplace. As our **Regional Vice President, North America Customer Success ,** you will be reporting to the Chief Customer ... understanding the motion to win in the enterprise. The Customer Success Management team acts as a...rigor and consistency, as appropriate, to define and refine success manager engagement strategies, account management, and… more
- Robert Half Technology (Boston, MA)
- …A dynamic and growing Managed Service Provider (MSP) is seeking a talented Client Success Manager with MSP experience to drive exceptional service delivery and ... of small business IT systems and service delivery. + Competent in using customer management tools (eg, Salesforce or similar). This role is ideal for someone… more
- EPAM Systems (Boston, MA)
- …Req.#550050164 **\#LI-DNI** **Responsibilities** + Lead, mentor, and manage a team of customer success professionals, project managers, and other PMO staff + ... highlighting key performance indicators + Act as a delivery manager for high-priority programs and as an escalation point...across many stakeholders in the construct of delivering overall success for the customer + Develop effective… more
- Point32Health (Canton, MA)
- …leading two heavily regulated annual survey programs and strategic improvement initiatives. The Customer Experience Program Manager is key role on the enterprise ... Using a research-based and data-driven approach while grounded in customer -centricity, the CX Measurement & Improvement Program Manager...lead others both internally and externally to ensure the success of the program. + Must be flexible and… more
- Amazon (Boston, MA)
- …alignment with your customer 's mission? Amazon Web Services (AWS) is seeking a Customer Solutions Manager (CSM) to come join our Worldwide Public Sector team ... operating models / structures to drive scale and long-term success through the application of AWS frameworks and mechanisms....changing environment. To support the evolution of the AWS customer experience and/or Customer Solutions Manager… more
- UKG (Ultimate Kronos Group) (Lowell, MA)
- …to existing customers. + Collaboration: Work closely with sales, product management, and customer success teams to ensure alignment and integration of cross-sell ... you. **About the team:** At UKG, we believe exceptional customer experiences are the foundation of long-term success...is seeking a dynamic and strategic Expansion Marketing Program Manager to join our marketing team. This role is… more
- UKG (Ultimate Kronos Group) (Lowell, MA)
- …renewal experience Cross-Functional Collaboration: + Work closely with Sales, Renewals, Customer Success , Product Management, and Analytics teams to gather ... you. **About the team:** At UKG, we believe exceptional customer experiences are the foundation of long-term success...team is seeking a dynamic and strategic Marketing Program Manager to lead customer marketing initiatives focused… more
- PulteGroup (Westborough, MA)
- …part of our team, let's talk about your career with PulteGroup! Job SummaryThe Customer Care Manager II is responsible for managing homeowner service requests in ... Communities to Make Lives Better and we believe that success starts with having the right people. At PulteGroup,...in his/her assigned area. The primary responsibility of the Customer Care Manager II is to respond… more