- Pearl Interactive Network (Winchester, KY)
- …for coaching, accountability, and service excellence, we want to stay connected. The ** Call ** ** Center Supervisor ** **(CCS)** is responsible for providing ... out the best in your teams? **Pearl Interactive Network** is seeking accomplished ** Call Center Supervisors (CCSs)** to join our **Talent Community** in… more
- ASM Research, An Accenture Federal Services Company (Frankfort, KY)
- …meetings and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in ... case management system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by… more
- Molina Healthcare (Lexington, KY)
- …experience in healthcare/ health plan industry, including 1+ years as a supervisor . * Strong communication skills * Strong analytic and problem solving abilities ... **Preferred Education** Associate's or Bachelor's Degree **Preferred Experience** 3+ years of healthcare or health plan supervisory experience. Managed Care operations experience. Prior Medical Assistant experience. To all current Molina employees: If you are… more
- Evolent (Frankfort, KY)
- …capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... **What You'll Be Doing:** Evolent is looking for a Supervisor , Provider Services to play a pivotal role in...to play a pivotal role in leading our contact center team, ensuring the effective and efficient management of… more
- Prime Therapeutics (Frankfort, KY)
- …revenue generation. + Monitors call traffic and makes adjustments based on call center traffic patterns. + Produces monthly team report detailing team ... decision we make. **Job Posting Title** Education & Outreach Supervisor , Clinical Pharmacy Operations **Job Description** Serves as a...Delegates work to agents as needed. + Proactively addresses call center concerns and identifies areas of… more
- TTEC (Frankfort, KY)
- …Outlook, PowerPoint), Oracle, Kronos, Tandberg or ability to learn technology quickly + Call center experience + Have an active Resident State Insurance License ... or the ability to successfully complete the college of insurance program and obtain a license What You Can Expect + Supportive of your career and professional development + An inclusive culture and community minded organization where giving back is encouraged… more
- Fresenius Medical Center (Winchester, KY)
- …federal regulations. . Performs all essential functions under the direction of the Supervisor and with guidance from the Educator, Preceptor or in collaboration with ... makes adjustments and modifications to treatment plan as indicated and notifies Supervisor , Physician, patient's primary nurse and others as may be indicated. .… more
- Fresenius Medical Center (Lexington, KY)
- …federal regulations. + Performs all essential functions under the direction of the Supervisor and with guidance from the Educator, Preceptor or in collaboration with ... makes adjustments and modifications to treatment plan as indicated and notifies Supervisor , Physician, patient's primary nurse and others as may be indicated. +… more
- Irvine Nursing and Rehabilitation Center (Irvine, KY)
- …signal lights, bells, or intercom system to determine residents' needs and ensures call lights are within reach of resident. + Ensures that residents' who are ... unable to call for help are checked frequently. + Gives direct...Dresses resident appropriate to the current weather, + Notifies Supervisor if resident needs clothing. + Changes bed linens.… more
- Cardinal Health (Frankfort, KY)
- …order issues, researching accounts and providing resolutions in a high-volume call center . The Representative II, Customer Service Operations processes ... the day to address customer's concerns + Consults with Supervisor or Team Lead on complex and unusual problems...experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active… more
- Pearl Interactive Network (Winchester, KY)
- …overspending, analyzing cost variance and scheduling expenses. + Summarize, collect and analyze call center trends and data for regular performance reports. + ... needed. + Maintain consistent professional improvement through company provided workshops, tracking call center trends and active participation in team projects.… more
- Catholic Health Initiatives (Lexington, KY)
- …an electronic appointment management system, electronic health record, and contact center system. In addition, may assist with referrals and authorizations. As ... the patient to the appropriate provider or route the call to the appropriate resource. * Communicates to patients...to an issue/content expert. Escalate the matter to a supervisor , request the appropriate information or take appropriate action… more
- CSL Plasma (Lexington, KY)
- **Job Description Summary** Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor ... process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the… more
- Nestle (Mount Sterling, KY)
- …1-year rotational program which feeds into a 2-year assignment as a Supervisor in one of the following functions: Production, Maintenance, or Warehouse. Join ... training to set you up for success to perform Supervisor role duties and ultimately prepare you for a...+ Ability to relocate to one of our MLDP Center of Excellence factory locations across Nestle USA for… more
- Pearl Interactive Network (Winchester, KY)
- …human services fields required + Minimum 1-year related post-graduate work experience + Contact/ call center experience preferred due to high call volume. ... + Assess the needs of the caller to ensure first- call resolution of all presented needs. + Demonstrate outstanding...and respond as indicated under the direction of the supervisor and in accordance with established protocols. + Perform… more
- Cayuse Holdings (Frankfort, KY)
- …Systems Management, or equivalent work experience in a related field. + Previous supervisor experience in a call center environment **Our Commitment ... + Customer service experience and strong focus on customer satisfaction. + Call center experience. + Strong communication skills; both verbal and written. + High… more
- Cardinal Health (Frankfort, KY)
- …+ Certified Pharmacy Technician, preferred + 1+ years' experience in fast paced call center environment preferred + Basic computer knowledge, Microsoft systems, ... calls, with ability to determine needs and provide one call resolution. + Manage workload of inbound faxes (if...receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems… more
- Cardinal Health (Frankfort, KY)
- …Certified Pharmacy Technician, preferred** 1+ years' experience in fast paced call center environment** Basic computer knowledge, Microsoft systems, telephony** ... handling inbound calls, with ability to determine needs and provide one call resolution.** Manage workload of inbound faxes (if applicable)** Investigate and resolve… more