- Point32Health (Canton, MA)
- …direction of the Director, Customer Experience (CX), the CX Measurement & Improvement Program Manager is directly responsible for leading two heavily ... internal colleagues, working with external vendors or stakeholders and ensure year-over-year customer experience improvement . Using a research-based and… more
- Point32Health (Canton, MA)
- …the healthcare industry or consulting industry + Project/program management, customer experience measurement & improvement , and business plan development ... and strategic improvement plans that execute against improvement opportunities. The Customer Experience ...plans that execute against improvement opportunities. The Customer Experience Manager manages multiple data-driven … more
- Saint-Gobain (Bristol, RI)
- …of polyimide and other engineering plastic components through meticulous measurement , recording, and reporting of quality characteristics. This position involves ... program, manage incoming material inspections, track discrepant materials, generate customer Statistical Quality Control (SQC) and process capability reports, and… more
- CVS Health (Woonsocket, RI)
- …that inform strategies and uncover areas of opportunity to improve the customer experience . **Optimize:** + Develop, refine, and implement web optimization ... Sound like you? Read on. The Senior Manager, Digital Experience is a strategic leader who uses data and...the Adobe tech stack, tools, and technologies to tailor customer experiences. **Insights and Measurement :** + Develop… more
- Wilson Language Training (Providence, RI)
- …story for internal and external audiences. + Utilize findings to guide program improvement activities. + Respond to customer questions and support proposal ... as applicable. + Oversee implementation of pilot studies to guide program improvement activities and communications with clients. + Recruit research partnerships and… more
- CVS Health (Cumberland, RI)
- …maintain accurate HR reporting and metrics to track performance and identify areas for improvement . ** Customer Service:** Ensure a high level of customer ... metrics to measure performance and identify trends / areas for continuous improvement . **Project Management:** Experience managing Human Resources HR projects… more
- Revelyst (Providence, RI)
- …planning, establishment of quarterly key account commercial plan process, and customer investment ROI. + Proactively identify improvement opportunities and ... transformation program. This role will fully lead and own impact measurement and tracking related to the transformation, ensuring effective integration with… more
- Sunrise Senior Living (Norwood, MA)
- … engagement. + Leads the development and regular review of the engagement improvement plan. + Effectively resolves customer concerns through consistent use of ... operations supervision, and leading a team through change. + Previous sales experience preferred, including building customer relationships, and resolving … more
- Middlesex Savings (Westborough, MA)
- …process improvement ideas with the management team. + Protects customer information by following department security guidelines and procedures. + Complies with ... to apply. **Requirements** **Education Qualifications** + High School Diploma required ** Experience Qualifications** + 6-12 months customer service preferably in… more
- Saint-Gobain (Norwood, MA)
- …Flow functions such that the Plants' Objectives for Shipping/Inventory Accuracy and Customer Fulfillment Rates are being achieved using the SAP Platform. Perform a ... customers + Collaborates with others in Logistics Department to continually improve Customer Service key measurements - On Time and In-Full (OTIF) Measurement… more
- Lumen (Providence, RI)
- …social media, and analytics platforms. + Familiarity with sales enablement, customer success processes, or revenue-focused communications. + Experience in ... focus to support our Acceleration and Growth Team. This team includes sales, customer success, and sales enablement and is responsible for maintaining and expanding … more
- Amazon (Westborough, MA)
- …and fun. Amazon Robotics empowers a smarter, faster, more consistent customer experience through automation. Amazon Robotics automates fulfillment center ... in requirements development for new product development. * Identify continuous improvement opportunities and drive team continuous improvement initiatives. *… more
- Meta (Providence, RI)
- …Qualifications:** Minimum Qualifications: 11. 5+ years of experience in developer support, customer support, customer experience , or similar roles. 12. ... ecosystem to ensure best-in-class developer support services. You will have extensive experience building effective and efficient developer or customer support… more
- Meta (Providence, RI)
- …Qualifications:** Minimum Qualifications: 11. 5+ years of experience in developer support, customer support, customer experience , or similar roles. 12. ... ecosystem to ensure best-in-class developer support services. You will have extensive experience building effective and efficient developer or customer support… more
- Datavant (Providence, RI)
- …analytics features. + Stay informed on industry benchmarks, regulatory needs, and customer pain points to drive a differentiated analytics roadmap. **Execution & ... Work closely with internal stakeholders (eg, Operations, Clinical, Engineering, and Customer Success) to ensure that analytics deliver real-time visibility and… more
- Amazon (Westborough, MA)
- …engineers, research scientists, ergonomics, product managers, program managers - Experience with human performance measurement or Human-System Engineering ... and for cross-functional teams. * Own the creation and improvement of design guidelines, mechanisms, and processes, as well...and driving the adoption of a design system - Experience planning and executing effective customer research,… more
- Citizens (Johnston, RI)
- Description At Citizens, we're more than a bank and here you'll experience new things, create new opportunities, think beyond your role, and make an impact! In this ... and UDAAP risk. You will provide and direct complex analysis on product and customer strategies to establish risk thresholds. While in this role, you will be… more
- Meta (Providence, RI)
- …cross-functional strategic initiatives from problem framing and modeling through execution and measurement . 2. Manage and develop a small team focused on strategic ... partners. 5. Identify opportunities to innovate and support continuous improvement across network build programs. 6. Develop executive-level communications,… more
- Nutanix (Providence, RI)
- …Partner Sales, and Operations to create compelling, high-impact enablement content. ** Measurement ** + Establish, track, and refine OKRs to measure program ... to maximize organizational productivity. **What You Will Bring** + 8+ years of experience in partner sales, partner revenue enablement, or related roles. + Proven… more