- MUFG (Jersey City, NJ)
- …and maintaining ServiceNow ITSM capabilities and contributing towards transformation of IT Service Management platform while supporting current state. ... Candidate must have a strong functional and technical understanding of ServiceNow's IT Service Management ( ITSM ) platform. This individual needs to have… more
- Honeywell (Morris Plains, NJ)
- …cross-functional teams and stakeholders to understand business requirements and provide expertise in IT service management and monitoring. The future is what ... trends and opportunities for improvement. + Manage and optimize ITSM tools to support service management...a related field. + 5+ years of experience in IT service management or a… more
- Capgemini (Warren, NJ)
- …team members; Awareness of a number of service management tools such as BMC's IT Service Management ( ITSM , Remedy); Time management skills to ... **Job Title:** Service Management Lead **Location** : Warren,...internal and client facing consultancy work including Information Technology ( IT ) service and governance reviews, trend analysis,… more
- Honeywell (Morris Plains, NJ)
- …success. Let's make that impact together. As a GBE Business Partner within the global IT Service Management ( ITSM ) team, you will provide leadership ... to ensure high-quality service delivery. **Must-Haves:** + Extensiveexperience in IT Service Management , including incident and problemmanagement. +… more
- Guardian Life (Holmdel, NJ)
- …and excellence. + Partner with the Head of IT Service Management to mature and optimize ITSM processes, and to enhance the utilization and ... of the ServiceNow platform. + Develop, implement, and manage the IT Service Management ( ITSM ) framework following established methodologies.… more
- Amneal Pharmaceuticals (Bridgewater, NJ)
- …Functions: + IT Service Management Develop, implement, and maintain IT service management ( ITSM ) frameworks and processes, ensuring alignment ... The IT Service & Infrastructure Operations Delivery... management processes, ensuring consistent, effective responses to IT service needs and minimizing disruption. +… more
- MUFG (Jersey City, NJ)
- …and maintaining ServiceNow ITSM capabilities and contributing towards transformation of IT Service Management platform while supporting current state. ... Candidate must have a strong functional and technical understanding of ServiceNow's IT Service Management ( ITSM ) platform. This individual needs to have… more
- New York State Civil Service (New York, NY)
- …Department Head. The duties will include, but not be limited to:* Review and respond to IT Service Management ( ITSM ) system incident and request tickets ... Technology Specialist 2 - Hourly - 8956 Occupational Category IT Engineering, Sciences Salary Grade NS Bargaining Unit PS&T...and courteously address desktop support calls transferred by the Service Desk.* Monitor ITSM work queues to… more
- City of New York (New York, NY)
- …on-premises infrastructure, ensuring scalability, performance, and security. - Integrate DevOps practices with IT Service Management ( ITSM ) processes to ... growth and community needs with sister agencies in collaboration with the Office of Management and Budget (OMB). DCP is a great place to work - cultivating… more
- City of New York (New York, NY)
- …budget. - Support the processes governed by the Project Management Office (PMO) and IT Service Management ( ITSM ). - Provide support to the IDNYC ... and the management documentation of trouble tickets in the agency's IT service management system. - Responsible for effectively implementing agile work… more
- Mizuho Corporate Bank (New York, NY)
- Join Mizuho in IT Service Management Operations! We are seeking a highly experienced and dynamic Director of IT Service Management Operations to ... our IT services. Key Responsibilities: + Lead and manage the IT Service Management Operations team, providing guidance, mentorship, and support. +… more
- MTA (New York, NY)
- …tools and techniques. + Experience with and understanding of ServiceNow or similar ITIL-based ITSM ( IT Service Management ) systems preferred + Ability ... administration and related tools (such as ARS, and AirWatch management portal to manage mobile passwords and accounts) necessary...MTA. This includes system entry of all incident , service request, and project data following IT … more
- MongoDB (New York, NY)
- …next-generation, AI-powered applications. MongoDB is seeking the newest member of the IT Enterprise Collaboration team. You will join an existing team that provides ... white-glove day-to-day enterprise collaboration support. This role will also assist IT Support with basic troubleshooting issues, when needed. Our team manages… more
- Robert Half Technology (Jersey City, NJ)
- …provide advanced technical support, mentor junior analysts, and ensure efficient incident management . This role focuses on customer service excellence, problem ... & Mentorship - Experience mentoring, delegating tasks, and ensuring quality control in IT support operations. ITIL & Process Management - Knowledge of incident,… more
- Robert Half Technology (New York, NY)
- …is a long-term contract position suited for professionals with a strong background in IT service management and user support. Responsibilities: * Deliver ... minimal disruption to business operations. * Manage and resolve service requests through platforms like ServiceNow ITSM ,...* Administer and support Okta for identity and access management , ensuring secure and smooth user experiences. * Utilize… more
- MTA (New York, NY)
- …needed to maintain service levels and user satisfaction. + Coordinate change management initiatives related to the adoption of cloud services across MTA IT . ... Headquarters Location: New York, NY, United States Regular/Temporary: Regular Department: IT Strategy/Architect Date Posted: Jun 11, 2025 Description JOB TITLE:… more
- SHI (Somerset, NJ)
- …performance and security. + Experience in ITIL methodologies and practical experience with IT Service Management processes, such as Incident, Problem, ... The ideal candidate will bring a strong background in IT service delivery, a passion for process...on a hybrid basis. **Role Description** + Lead the IT department in the planning, implementation, and management… more
- Munich Airport NJ LLC (Newark, NJ)
- …and ensure availability of necessary equipment. + Follow internal processes for handling IT issues, status, and resolutions using the ITSM ticketing system to ... + Seek ways to increase the quality of customer service using critical thinking and first principles to refine...first principles to refine inefficient processes. + Support the IT department's management team with other Ad-hoc… more
- Grant Thornton (Iselin, NJ)
- …artificial intelligence, strategic architecture, enterprise architecture, cloud / infrastructure architecture, IT operations (ITIL / ITSM ) + Consistent with the ... continuously learning new technologies to collaborate with team members and enhance service delivery + Engage directly with client executive leadership to lead the… more
- MUFG (Jersey City, NJ)
- …+ 4+ years of technical experience with Discovery/CMDB. + 4+ years of technical experience with ITSM , GRC and IT Asset Management is preferred. + 2+ years of ... Take ownership and collaborate with various process/function owners and SMEs across IT , Security and other stakeholders to implement and enhance capabilities. +… more