- ManpowerGroup (Greater Landover, MD)
- …Group Public Sector is partnered with a federal integrator in their search for a ** Call Center / Customer Service Contact Center Representatives** to ... Representative (CSR) works in the Enterprise Services Human Resources Service Center (ESHRSC) Customer Engagement...Trust clearance upon hire + One (1) year of call center experience responding to customer… more
- Highmark Health (Annapolis, MD)
- … Customer Service in a customer facing role **Preferred** + Customer Service in a call - center environment + Customer Service in a ... in person from individual members, groups, providers and brokers in a customer service center . Troubleshoots and resolves customer complaints. Ensures… more
- TEKsystems (Halethorpe, MD)
- …Speakers/Mic to ensure quality audio during conversations, a USB headset will also be provided. Skills call center customer service , call center ... operations, phone support Top Skills Details call center customer service , call center operations,phone support Additional Skills & Qualifications… more
- Washington Suburban Sanitary Commission (WSSC) (Laurel, MD)
- Position Information Functional TitleCustomer Service Advisor - Call Center (Pool) Recruitment Category TypeContinuous Hire Functional CategoryCustomer ... (or equivalent) + 2+ years of customer service experience + 1+ year of inbound call center experience Additional Requirements + Successfully complete… more
- M&T Bank (Ellicott City, MD)
- …High school diploma or equivalent (GED) and a minimum of 2 years proven retail sales, call center , customer service and/or telesales experience OR A high ... verbal communication and interpersonal skills Proven ability to demonstrate exceptional customer service Well-organized individual with time management and… more
- M&T Bank (Hunt Valley, MD)
- …school diploma or equivalent (GED) and a minimum of 1 year's proven retail sales, call center , customer service , or telesales experience Strong verbal ... customers. Supports daily operations of the branch as a Teller and meets customer service and sales needs as required by the assigned branch. Holds customer… more
- Cardinal Health (Annapolis, MD)
- …preferred + Knowledge of practices and procedures commonly used in a call center or customer service environment, preferred + Knowledge of Medicare, ... calls, with ability to determine needs and provide one call resolution + Responsible for reporting adverse events within...for patient follow ups or confirmations + Demonstrate superior customer support talents + Interact with the patient referral… more
- Cardinal Health (Annapolis, MD)
- …preferred + Knowledge of practices and procedures commonly used in a call center or customer service environment, preferred + Clear knowledge of ... calls, with ability to determine needs and provide one call resolution + Responsible for reporting adverse events within...for patient follow ups or confirmations + Demonstrate superior customer support talents + Interact with the patient referral… more
- Koniag Government Services (Baltimore, MD)
- …procedures documented in the Call Center Hardware Dispatch Guide. + Customer Service Representatives also utilize Skype/Teams systems within the Call ... weeks paid time off, and more. Work in a Call Center environment, providing detailed documentation of... Call Intake function, normally performed by the Customer Service Representative (CSR), provides detailed interaction/incident… more
- CAI (Annapolis, MD)
- …in healthcare or customer service preferred + Experience in a healthcare customer service call center setting + Strong communication skills, both ... Remote **Job Summary** We are looking for a motivated Customer Service Representative ready to take us...continuity of care + Work towards meeting and exceeding call center metrics as monitored by DHHS… more
- Prime Therapeutics (Annapolis, MD)
- …the impact coordination of benefits has on other operational areas including member and pharmacy call center customer service . + Excellent ability to ... value new ideas and work collaboratively to provide the highest quality of care and service to our members. If you are looking to advance your career within a… more
- Highmark Health (Annapolis, MD)
- …**Preferred** + None **EXPERIENCE** **Required** + 1-3 years experience in customer service or call center environment **Preferred** + None **LICENSES or ... at hand. + Works independently of support from a senior customer service representative, frequently utilizing the knowledge center , answering customer … more
- Sysco (Landover, MD)
- …High School Diploma or equivalent **Experience** 3 years or more of customer service or call center experience **Skills** + Good communication skills + ... **JOB SUMMARY** The Customer Service Manager is responsible for the hiring, training, and supervision of the Customer Service Department. Responsible for… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- … call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability to explain and present ideas ... production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and… more
- Johns Hopkins University (Lutherville, MD)
- …or GED. + One to two years related medical office, hospital, medical call center or similar customer service environment. + Certification on host systems ... to ensure all services are financially cleared prior to the date of service to enable prompt access to appropriate clinical/surgical services. Depending on actual… more
- Trustmark (Annapolis, MD)
- …to gather information and make appropriate decisions focusing on the first call resolution; documents the customer interaction in the appropriate systems. ... **About the role** Responsible for responding to high volume of inbound client/ customer requests and inquiries by providing information, processing basic customer… more
- Maryland Department of Transportation (Baltimore City County, MD)
- …(MTA) invites you to apply today to be considered for a position that provides customer service to the citizens of Maryland every day. The MTA is one ... Operations Communications (Program Manager I-5476) Office of Operations Control Center Executive Service "Open Until Filled" *This...and safety compliance objectives to provide safe and efficient customer service and to support a diverse… more
- Vontier (Annapolis, MD)
- …CSRs on departmental best practices. Is a leader in setting the example of world class customer service . + Conducts call monitoring and call reviews ... **INTRODUCTION and WHAT YOU WILL DO (Job Responsibilities)** Customer Service is the critical link...Regional Managers and Commercial Customers by providing daily operational call center support, correct product information, pricing,… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …effective, efficient use of Contact Center Triage Consultants + Possesses strong customer service skills, knowledge of Contact Center operations, and ... service standards + Oversees functions of Customer Contact Center to include assigning staff...years' experience in supervisory or leadership position in a call /contact center . Minimum of 3 years full-time… more