- Leidos (Baltimore, MD)
- **Description** Leidos is seeking a ** Cloud Contact Center Support Specialist** to be part of the mission solution and help lead SSA's Digital Modernization ... scheduling. This role is crucial in ensuring the smooth operation of cloud -based contact center services, driving both agent performance and customer… more
- Carrington (Owings Mills, MD)
- **Come join our amazing team and work remote from home!** The Dialer Operations Analyst II will execute, design, manage and analyze all daily dialer campaigns and ... or exceed defined KPIs, such as penetration, right party contact rate, abandonment rate, compliance and quality testing. +...two to three (2-3) years' related technical or call center experience, with automated dialer management in a blended… more