- Link Solutions Inc (Adelphi, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Incident Manager to join our team at Adelphi, ... have an active DoD Security Clearance. + Non-remote (relocation incentive available) Our Service Desk Incident Manager will be responsible for ensuring… more
- GovCIO (Annapolis, MD)
- …on-going issues and mitigate future issues + Reports all activities and observations to the service desk manager and assists in finding resolutions to all ... **Overview** GovCIO is currently hiring for a Service Desk Analyst - Team Lead...outstanding issues + Monitor incoming calls and incident tickets for trends + Maintains accurate records of… more
- Cayuse Holdings (Annapolis, MD)
- **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse Commercial Services **_LOCATION_** Remote (M-F 8am-5pm EST) **_SALARY:_** ... $15.00-$17.00 **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt The Service Desk Agent provides customer ...resolution of problems, incidents, issues, and emergencies including major incident manage escalation to ITOC and/or Major Incident… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …Officer (ISSO), Information System Security Engineer (ISSE), Information Technology (IT) Service Desk , Computer Network Defense (CND) Analyst, Telecommunication ... Officer (ISSO), Information System Security Engineer (ISSE), Information Technology (IT) Service Desk , Computer Network Defense (CND) Analyst, Telecommunication… more
- Public Consulting Group (Annapolis, MD)
- …conducting root cause analyses, classifying severity, and planning resolutions. + Work alongside the Service Desk Manager to ensure tickets are routed and ... expectations and regulatory requirements in collaboration with client management and incident management teams. Main Responsibilities Incident Management +… more