- TekSynap (Silver Spring, MD)
- …to the Help Desk by creating, updating, and managing requests. + Meet First Call Resolution ("FCR") goals; suggest improvement to increase the FCR rate. + Provide ... with system information, changes, and updates to increase first call resolutions and Client service satisfaction. + Document and...Spring, MD. The FDA IT Help Desk Contract provides support for enterprise IT service requests for 22,000 users… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and ... ASM Research provides services in support of the Military OneSource Program for military...quality assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
- NTT America, Inc. (Annapolis, MD)
- …willing to work outside normal business hours, including weekends, late nights, holidays, and on- call support . + Must be available by cell phone for availability ... center projects. **REQUIRED EXPERIENCE** Three years in a data center environment managing projects/operations of a Tier 3 data center . + 2 years Data … more
- Fujifilm (Annapolis, MD)
- **Position Overview** The Senior Technical Support Engineer, MI - I ( Tier 1) provides highly visible remote technical support across our product lines for ... on more complex issue and is the second level support across our Synapse products. This engineer is expected...troubleshooting the issue. + Strictly follows the Technical Assistance Center (TAC) escalation process to move cases, in a… more
- TAD PGS, Inc. (Laurel, MD)
- …work necessary hours to complete critical work and/or troubleshooting and work in a call center environment that requires sitting for extended periods of time ... work experience + Must have at least 5 years Tier 2 IT Technical support experience +...IT-related field. + Have 2+ years' experience in a call center environment and using system management… more
- TAD PGS, Inc. (Laurel, MD)
- …desktop, laptop, mobile devices, applications, and network connectivity problems remotely in a call center or walkup desk. + Create , maintain, and modify ... work experience + Must have at least 5 years Tier 2 IT Technical support experience +...field. + Have 2+ years ' experience in a call center environment and using system management… more
- Eliassen Group (Annapolis, MD)
- …schedules and perform Windows patch rollouts with minimal downtime. . Participate in a Tier 2-3 24/7 on- call rotation for critical systems with fast, effective ... *100% Remote* Seeking a skilled and proactive DevOps / Systems Engineer to support and enhance our development, QA, and production infrastructure. This role plays a… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …supporting DoD and/or federal government contracts/programs + Experience supporting large call center operations + Ability to effectively build positive ... ASM Research provides services in support of the Military OneSource Program for military...locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure… more
- Insight Global (Middle River, MD)
- …documentation. Implement and manage system backups and disaster recovery solutions. Provide tier 2/3 support for escalated technical issues and participate in ... maintenance, and reliable operation of our network infrastructure, servers, and data center environments. This role requires a deep understanding of both Windows and… more
- Leidos (Annapolis Junction, MD)
- …Flexible Schedules, Discounted Stock Purchase Plans, Technical Upskilling, Education and Training Support , Parental Paid Leave, and much more. **Join us and make a ... Operations Team, + Trouble ticket synchronization between the Customer Operations center ticketing system and the Leidos engineering tools, and providing daily… more
- Aspen Dental (Glen Burnie, MD)
- …allow you more time to focus on your patients: finance, IT, marketing, billing, HR, call center , learning and development, plus so much more *Source: ADA Health ... the Practice Ownership Program + A cutting-edge surgical training center to expand your scope of practice + A...and flexibility to own your practice, backed by the support and resources of a nationwide network of experts.… more