- Trustmark (Little Rock, AR)
- …to gather information and make appropriate decisions focusing on the first call resolution; documents the customer interaction in the appropriate systems. Key ... Accountabilities: + Provides resolution to high volume of client/customer inquiries and requests over the phone, through a basic understanding of business rules, products and procedures. + Determines root cause and resolve client/customer issues, communicating… more
- Cardinal Health (Little Rock, AR)
- …issues, researching accounts and providing resolutions in a high-volume call center . The Representative II , Customer Service Operations processes orders ... in accordance with scheduling, demand planning and inventory. The Representative II administers orders in internal systems...experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active… more
- Entergy (Little Rock, AR)
- …and provide network performance statistics and reports. + Respond as the Data Network representative in an 'on- call ' 24x7 rotation to resolve emergent issues in ... technology-based solutions in electrical substations, power plants, offices, and data center environments. + Design, implement and provide ongoing support for Cisco… more