- Kroger (Little Rock, AR)
- …sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the customer first strategy and ... encourage associates to deliver excellent customer service . Demonstrate the companys core values of respect, honesty, integrity, diversity, inclusion, and… more
- ASM Research, An Accenture Federal Services Company (Little Rock, AR)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Humana (Little Rock, AR)
- …willing to obtain ALTA language certification** **Prior experience in Telesales, Customer Service and/or Quality Assurance ** **1 or more years of ... caring community and help us put health first** Call Quality Professionals provide information that will assist in the...achieve their best health - delivering the care and service they need, when they need it. These efforts… more
- Entergy (Little Rock, AR)
- …and enhance capabilities across the utility and with the partners + Leadership of Key Service Assurance Functions + Quality Assurance Program + Training ... all vendor, performance, and operational functions to ensure optimal deliver of customer service inside the contact center organization. As operational leader,… more
- Prime Therapeutics (Little Rock, AR)
- …necessarily report to this position + Demonstrated ability to focus on customer service while providing for quality assurance in client solutions + ... areas/potential projects where process redesign/improvement can significantly impact efficiency, quality , profitability, competitive position, and customer satisfaction,… more
- Pearl Interactive Network (Little Rock, AR)
- …(CSRs). This role includes monitoring incoming calls and other work types to assess customer service quality , accuracy of information, and adherence to ... **Pearl Interactive Network** is seeking a detail-oriented and process-driven ** Quality Assurance Analyst** to help monitor, evaluate,...calls and other types of work to evaluate the quality of customer service , accuracy… more
- TTEC (Little Rock, AR)
- …has a place here with TTEC's award-winning employment experience. As a Temporary Quality Assurance Specialist working remotely in the United States, you'll be ... are being met, and finding similarities between associate scripts. You'll report to the Quality Assurance Manager. You'll contribute to the success of the … more
- CVS Health (North Little Rock, AR)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Inventory Management + Workflow ... are committed to increasing access, lowering costs, and improving quality of care. Millions of times a day, we...$28.50 Whether in our pharmacies or through our health service offerings, we are pioneering a bold new approach… more
- TTEC (Little Rock, AR)
- …brightens days and ignite your career with TTEC's award-winning employment experience. As a Quality Assurance Specialist working remotely in the US, you'll be a ... are being met, and finding similarities between associate scripts. You'll report to the Quality Assurance Manager. You'll contribute to the success of the … more
- Cardinal Health (Little Rock, AR)
- …culture of energy, passion and positive atmosphere while delivering superb customer service . + Takes actions to continually improve quality in daily work. ... **_What Quality Assurance / Supplier Quality...service providers to ensure prompt attention to identify quality and service -oriented solutions and/or identified … more
- CVS Health (Little Rock, AR)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Personnel Management + Inventory ... At CVS Health, colleagues are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we help people on their path… more
- ASM Research, An Accenture Federal Services Company (Little Rock, AR)
- …+ Professional Certifications or License + 8+ years of experience in call center, quality control, quality assurance and/or training. **Other Job Specific ... Skills** + Demonstrated ability to contribute to quality assurance program creation or execution. +...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Keurig Dr Pepper (Little Rock, AR)
- …They will have a thorough understanding of formulation, specifications, manufacturing processes and quality assurance and will partner with key internal teams in ... cover the Eastern or Mideastern USA. This position, through customer -focused activities related to quality and manufacturing,...the areas of Customer Service , R&D, Licensing, Consumer Affairs, and… more
- Saint-Gobain (Little Rock, AR)
- …Support & Documentation (15%):** Provide technical support for manufacturing scale-up and quality assurance . Ensure products meet quality standards by ... We are seeking a motivated and innovative R&D Quality Engineer II to join our team at...and industry partners. Facilitate communication between R&D, sales, and customer service teams. + **Site Specific (as… more
- Owens & Minor (Little Rock, AR)
- …that will enhance patient care. + Participates in the institution's quality assurance /performance improvement initiatives as requested. + Performs timely ... coordinates timely discharges with Customer Care Center and/or Branch Customer Service Team. + Operates a Personally Owned Vehicle (POV) and/or company… more
- Ally (Little Rock, AR)
- …AR * Charlotte, NC * Detroit, MI * Fort Washington, PA If you are skilled at customer service and love to help people, find solutions, this may be a great fit ... maintain key performance metrics surrounding delinquency, repossessions, call statistics, and Quality Assurance standards. * Ability to make informed decisions… more
- Highmark Health (Little Rock, AR)
- …care and service to members and provide recommendations to internal customer supporting quality improvement programs. Train dental office staff and providers ... interchange and electronic funds transfer. Collaborate with sales and customer service to respond to client/broker/member inquiries...on all updates to quality assurance guidelines, with state and local… more
- Prime Therapeutics (Little Rock, AR)
- …or designated customer contacts. + Directs operations account manager in resolving customer service issues and actions supportive of the achievement of ... customer service requirements including attainment of performance...ensuring ongoing contract performance through risk management activities including assurance of Service Level Agreement performance, … more
- Cardinal Health (Little Rock, AR)
- **_What Quality Assurance / Supplier Quality Management contributes to Cardinal Health_** Quality develops and implements quality policies, ... to ensure products and services comply with regulatory standards and specifications. Quality Assurance develops and implements a compliant and cost-effective … more
- State of Arkansas (Little Rock, AR)
- …/ Expert is a seasoned professional with extensive knowledge and experience in quality assurance , compliance auditing, or safety inspections. This role is ... communicated and followed across teams. Collaborate with cross-functional teams, including quality assurance , compliance, and senior management, to integrate… more
