- ASM Research, An Accenture Federal Services Company (Springfield, IL)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Cardinal Health (Springfield, IL)
- …experience, preferred. + Adverse Event reporting experience strongly preferred. + Strong customer service / quality background experience. + Excellent verbal ... industry regulations. Tracks and reports any trends from the customer experience that can be improved or celebrated. +...prioritization and leadership skills. + High regard for superior quality of service . + Ability to prioritize… more
- Vontier (Springfield, IL)
- …of our Distributor partners. The CS Quality Coach assures that our Customer Service team is efficiently and effectively providing world-class quality ... to our Distributor partners. The Quality Coach supports our Customer Service Representatives, Franchised Distributors, District Managers, Regional Managers… more
- CVS Health (Springfield, IL)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Inventory Management + Workflow ... are committed to increasing access, lowering costs, and improving quality of care. Millions of times a day, we...$20.25 Whether in our pharmacies or through our health service offerings, we are pioneering a bold new approach… more
- CVS Health (Bloomington, IL)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Inventory Management + Workflow ... are committed to increasing access, lowering costs, and improving quality of care. Millions of times a day, we...$0.00 Whether in our pharmacies or through our health service offerings, we are pioneering a bold new approach… more
- Zurich NA (Springfield, IL)
- …through consultation with the business, regulatory, Information Technology management, development, quality assurance , validation, and training teams. + Performs ... Customer Information Services Analyst II 123803 Zurich North...the competing constraints of business need, services, technology, and quality to produce the specified product, service … more
- Prime Therapeutics (Springfield, IL)
- …or designated customer contacts. + Directs operations account manager in resolving customer service issues and actions supportive of the achievement of ... customer service requirements including attainment of performance...ensuring ongoing contract performance through risk management activities including assurance of Service Level Agreement performance, … more
- Cardinal Health (Springfield, IL)
- …collaboration skills with a proven ability to develop and execute effective quality assurance programs. + Works independently within established procedures; may ... data and generate reports. + Ability to drive process improvements and implement quality assurance procedures. **TRAINING AND WORK SCHEDULES** : Your new hire… more
- Pearson (Springfield, IL)
- …: Contribute to periodic audits of data within business systems/platforms. + **Data Quality Assurance ** : Work with the Analytics organization to ensure data ... with the automation of reporting and data tools for quality , enrollment, and customer engagement teams. +...with SQL, Python, or Java Script + Experience with Quality Assurance Platforms/ CalabrioOne a plus +… more
- Fujifilm (Springfield, IL)
- …Specialist [NS3], provides an additional level of expertise and experience to the customer service national support specialists team. The Lead NS3 will assist ... in driving all aspects of customer support related issues, and problems, requiring escalation or...of progressive experience as a Technical, Systems, Software or Quality Assurance Engineer in Medical IT and/or… more
- Walmart (Decatur, IL)
- …demographics. Models, enforces, and provides direction and guidance to Associates on proper Customer service approaches and techniques to ensure Customer ... and monitoring loss prevention and safety controls, overseeing safety, operational, and quality assurance reviews, developing and implementing action plans, and… more
- ASM Research, An Accenture Federal Services Company (Springfield, IL)
- …with end users to provide assistance and guidance + Support with knowledge management, quality assurance , reporting insights, as needed + Attains a minimum of ... in area of specialty to ensure resolution occurs within the customer Service Level Agreement by documenting all troubleshooting efforts in problem ticket… more
- System One (Springfield, IL)
- …visualizations of data + Adhere to departmental processes and guidelines, standards and quality assurance routines + Connect key insights to business outcomes ... sure you are using the latest version of your browser. **Diversity Inclusion & Customer Service Statement** TeamPeople, a division of System One, is an… more
- Walmart (Decatur, IL)
- …demographics Models enforces and provides direction and guidance to Associates on proper Customer service approaches and techniques to ensure Customer needs ... and monitoring loss prevention and safety controls overseeing safety operational and quality assurance reviews developing and implementing action plans and… more
- Hy-Vee Food Stores (Bloomington, IL)
- …Pharmacy FSLA: Non-Exempt General Function: Provides prompt, efficient and friendly customer service . Fills and/or verifies prescriptions and counsels patients ... students Primary Duties and Responsibilities: + Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all… more
- CVS Health (Springfield, IL)
- …you will deepen your understanding of patient safety and error prevention, quality assurance drug utilization review (DUR), pharmacy professional standards such ... prescription information and label accuracy, ensuring patient safety + Customer Service and Team Orientation: + Actively...health care. As health care innovators, we are making quality care affordable, accessible, simple and seamless. We await… more
- Cushman & Wakefield (Springfield, IL)
- …roles and responsibilities with partners * Establish governance program/process and data quality assurance reporting for global consistency of portfolio space ... the CAFM system to further enhance the availability and quality of spatial and occupancy data * Recommend process...architectural and engineering drawings, concepts & design * Excellent customer service and interpersonal relationship skills *… more
- Bowman (Springfield, IL)
- …and processes to ensure effective execution. Review work produced by staff for quality assurance . + Provide oversight and direction of department or business ... to our employees and supportive of our unwavering commitment to provide unparalleled service to our clients. **Purpose** Work closely with the firm Principals to… more
- Cherry Bekaert (Springfield, IL)
- …Solutions Leader to drive growth within our Attest service line (https://www.cbh.com/services/accounting- assurance /audit-attestation-services/) . As the Attest ... generate and maintain revenue by developing growth strategies for attest service line; driving integration and alignment between revenue-related functions; aligning… more
- Guardian Life (Springfield, IL)
- …individual performance metrics including average calls per day, adhering to daily schedule, Quality Assurance call scores, consumer survey scores, etc. + Serve ... + Operate at a high level to consistently exceed quality goals and service level agreement standards....financial service industry. Experience must include direct customer service experience. + A bachelor's degree… more