- TekSynap (Arlington, VA)
- …development and issuance of Service Desk operational reports; + Represent the Service Desk team in a customer-facing role; + Liaise with the ... designated Change lead ; + Act as the lead owner for implementing and progressing Continuous Service...Excellent communication and teamwork skills. **Overview** We are seeking Service Desk Team Leadto join… more
- CACI International (Forest Heights, MD)
- Service Desk Shift Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage ... of Travel: Local * * * **The Opportunity:** The Service Desk Shift Lead will...* Responsible for supervising, motivating, developing, and directing a team of technicians * Responsible for performance reviews and… more
- CACI International (Sterling, VA)
- Service Desk Shift Lead Job...assigned applications suites + Manage a Tier 2 Enterprise Service Desk team across multiple portfolios ... is currently looking for a motivated, career and customer-oriented Service Desk Shift Lead with...Management + Experience working with a large 365x24x7 on-call service desk team supporting multiple… more
- ManTech (Herndon, VA)
- ManTech seeks a motivated, career and customer-oriented **Desktop Support Services Help Desk Lead ** to join our team in **Washington, DC.** This is a hybrid ... and 1 day remote. The **Desktop Support Services Help Desk Lead ** oversees the help desk...(BS) degree. + 10+ years of relevant experience in service desk or program management. + 4+… more
- CGI Technologies and Solutions, Inc. (Arlington, VA)
- **Help Desk Lead - Senior** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Arlington **Position ID:** ... manages and oversees the daily operations of a help desk team , ensuring efficient and effective technical...mentoring team members, implementing processes, and maintaining service levels. The Lead acts as a… more
- Guest Services (Mount Rainier, MD)
- Compensation Amount: 17.25 USD HourlyThe Lead Front Desk Agent must have the ability to assist in the supervision of front desk clerks and operations ... have strong customer services skills and ensure excellent guest service is provided. This position reports to the General...Available ESSENTIAL FUNCTIONS + Receive direction from the Front Desk Manager and assist in the overall management of… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for a Service Desk Lead to support our USSS Network Operations and Security Center (NOSC) proposal. This position ... USD $113,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/6164/ service - desk - lead /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-_ **ID** _2025-6164_… more
- CAI (Washington, DC)
- Bilingual (Italian/English) Service Desk Analyst **Req number:** R6634...+ May perform other job duties as directed by Team Lead or Service Delivery ... neurodiversity to the enterprise. **Job Summary** As a bilingual Service Desk Analyst (Italian/English), you will be...performance metrics to achieve daily individual work goals and team monthly metrics + Preserve and grow your knowledge… more
- Marriott (Arlington, VA)
- …major; no work experience required. **CORE WORK ACTIVITIES** **Supporting Management of Front Desk Team ** * Utilizes interpersonal and communication skills to ... office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk . Strives to ensure guest and employee satisfaction and...Encourages and building mutual trust, respect, and cooperation among team members. * Serves as a role model to… more
- Chenega Corporation (Arlington, VA)
- …as needed for continuous process and service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service ... **Req ID:** 38246 **Summary** **Tier 2 Help Desk Analyst** **Arlington, VA** Are you ready to...(MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by… more
- System One (Bethesda, MD)
- …Responsibilities: + Manage and coordinate the activities of the onsite and offshore help desk team . + Serve as an escalation point for complex technical issues. ... Job Title: Senior Help Desk Engineer Location: Bethesda, Maryland Type: 6 month...overseeing one onsite technician and a three-person offshore support team . The role includes ensuring timely issue resolution, improving… more
- IHG (Alexandria, VA)
- …budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk * Training team members on PBX procedures and taking the lead ... Reporting into the Director of Rooms you'll manage a team of front desk employees across several...Management/ Business Administration * 2 years of Front Office/Guest Service experience * Must speak fluent English * Other… more
- M. C. Dean (Vienna, VA)
- …trouble resolution in accordance with the system standards. + Works with O&M team to ensure compliance with Service Level Agreement (SLA) requirements; requests ... world for the better. We are seeking a **Help Desk System Specialist** to join our **Security and Electronic...Business Unit you will be part of a dynamic team responsible for design, implementation, operations & maintenance, and… more
- Amazon (Arlington, VA)
- …using Amazon Leo's satellite network. We have an immediate opening for a Deal Desk Specialist to support the ALG team focusing on government customers around ... ALG deal development scaling approach. You will take the lead on finalizing contract terms for government opportunities. 10037...government opportunities. 10037 Key job responsibilities As the Deal Desk Specialist, ALG you will work with the ALG… more
- TekSynap (Springfield, VA)
- …+ Excellent communication skills. **Overview** We are seeking a Senior IT Specialist/ Service Desk Lead to join our team supporting a government customer. ... **Responsibilities & Qualifications** **RESPONSIBILITIES** This position supports the Service Desk [duty hours 9:00am-6:00pm] and reports to the Service … more
- TekSynap (Arlington, VA)
- …+ Oversees the day-to-day operations of the Technical Control Facility (TCF) Service Desk , specifically focusing on Pentagon Primary Technical Control Facility ... box for DISA ASI messages, coordinate with the ASI team , and process JSP ASI requests. + Oversee all...to the day-to-day operations of the Technical Control Facility Service Desk . + Provide Tier-II Work Center… more
- Chenega Corporation (Springfield, VA)
- … in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. **Responsibilities** + Responsible for ... **Req ID:** 38318 **Summary** ** Lead Helpdesk Specialist** **Springfield, VA** Are you ready...(MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by… more
- Epsilon, Inc (Alexandria, VA)
- …when technical expertise or incident documentation is required + Address urgent requests for service and assume the duties of any team member as required. + ... and team assignments to ensure timely resolution and maintain service level agreements + Oversee budget compliance and workforce optimization by monitoring… more
- BJs Wholesale Club (Falls Church, VA)
- …Coaches, teaches and develops all frontline team members to ensure excellent member service . The Front End Lead teaches, develops and motivates all team ... by setting clear expectations, utilizing follow up and accountability. Team Members: + Teach, coach and lead ... excellence through all points of contact. + Set service standard expectations for all team members.… more
- TekSynap (Springfield, VA)
- …network infrastructure, server infrastructure, network security, telecommunications systems and service desk . Responsible for managing and setting priorities ... analysis of all elements of the network facilities. The Network Operations Team Lead will also schedule and direct activities to resolve hardware and software… more