- Chenega Corporation (Arlington, VA)
- Tier 1 Help Desk Analyst Arlington, VA . Information Technology Join our Talent Network Are you ready to enhance your skills and build your career in a ... and Integration, IT Operations Support, Software Development, and Program Management. Job Title: Tier 1 Help Desk Analyst Location:Arlington, VA Clearance… more
- IntelliDyne (Falls Church, VA)
- …Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: + Answer calls coming into the Tier 1 Help Desk by the third ring. + Create a ... Help Desk Technician - Tier 1 Bench Clearance: Eligible for DOD Public Trust… more
- General Dynamics Information Technology (Quantico, VA)
- …actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities. **HOW OUR TIER 1 HELP DESK ANALYST WILL MAKE AN ... Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Analyst Tier I** with GDIT. A career in enterprise… more
- M. C. Dean (Arlington, VA)
- …complex system issues for physical security systems and networks. + Triage customer support calls, providing Tier 1 help desk support and Tier 2 ... and changing the world for the better. We are seeking a **System Administrator 1 ** to join our **Security and Electronic Systems (SES)** business Unit. As part of… more
- M. C. Dean (District Of Columbia, DC)
- …complex system issues for physical security systems and networks. + Triage customer support calls, providing Tier 1 help desk support and Tier 2 ... and cybersecurity industries. Responsibilities **Position Summary** The Systems Administrator 1 is responsible for the day-to-day management, maintenance, and… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- As a Help Desk Analyst within the Defense...+ -2-5 years of applicable work experience + - 1 -3 years ITIL experience + Clearance Level - Secret ... **Primary Job Specific Skills** + Help Desk ServiceNow ticket management **Other Job Specific Skills** + Works independently with general supervision and… more
- M. C. Dean (District Of Columbia, DC)
- …complex system issues for physical security systems and networks + Triage customer support calls, providing Tier 1 help desk support and Tier 2 ... escalation as needed + Communicate with customers, manufacturers, vendors, and technical specialists + Train system users and other system support personnel as needed + Analyze and modify preventive maintenance checklists for system changes + Troubleshoot… more
- Red River (Chantilly, VA)
- …affect others; you seek to make those around you successful. We are looking for a Tier 1 Technician with an active Secret clearance to join our growing team! The ... truth; you are willing to risk personal failure to help , or challenge the status quo, in the pursuit... Tier 1 Technician is primarily responsible for… more
- GovCIO (Washington, DC)
- …Submit a referral to this job (https://careers-govcio.icims.com/jobs/5201/ tier - 1 -service- desk -analyst/job?mode=apply&apply=yes&in\_iframe= 1 ... timely resolution and follow-up. Ability to follow senior service desk team member direction and quickly escalate issues that...and quickly escalate issues that cannot be resolved at Tier 1 . **Qualifications** Required: 2-3 years' experience.… more
- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- …enterprise services operations and sustainment. **Responsibilities** + Create, update, and manage help desk tickets for Fleet 24x7 onsite. Positions are ... **Overview** FIELD SERVICE REPRESENTATIVE / SERVICE DESK SPECIALIST | TIER II (MIELS):...monitoring tools to proactively detect potential problems. + Provide Tier 1 and Tier 2… more
- Koniag Government Services (Washington, DC)
- …time off, and more. Koniag Management Solutions, a Koniag Government Services company, is seeking a Help Desk Specialist to provide Tier I and Tier II ... Help Desk Specialist Washington, DC, USA...managing SCIF security operations. Core responsibilities include: + Provide Tier I and II technical support via phone, email,… more
- SMX (Fort Belvoir, VA)
- …all jobs) (https://www.smxtech.com/careers/) Fort Belvoir, VA SMX is actively seeking a **Senior Help Desk Manager** for a full-time, on-site position at Ft. ... Belvoir. The Senior Help Desk Supervisor will be responsible for...all IT SM tickets to completion + Provide 24/7/365 Tier 1 support for all environments and… more
- NuAxis Innovations (Falls Church, VA)
- ** Help Desk Technician** Location **Falls Church,...to a mobile and hybrid federal workforce. You'll provide Tier 1 support, assist with hardware and ... NOW! We are currently seeking a talented and motivated ** Help Desk Technician** for a Full-Time position....experience in enterprise-level IT operations. **Key Responsibilities** . Provide Tier 1 IT support for desktops, laptops,… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...all IT SM tickets to completion. + Provide 24/7 Tier 1 support for all environments and… more
- MPR Associates (Alexandria, VA)
- …is expected to take ownership of user incidents and requests, resolve a variety of technical tier 1 and tier 2 hardware and software incidents, and be ... incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to...and coordinate software training for employees, including user guides, help sheets, and FAQ lists. + Coordinates with hardware… more
- NuAxis Innovations (Washington, DC)
- …a talented and motivated **Service Desk Manager** for a Full-Time position. **Summary:** The Service Desk Manager oversees Tier 1 and Tier 2 service ... Desk Manager** Location **Washington, DC** \# of openings ** 1 ** Salary Range (Min-Max) **00** **We are a federal...KPIs. + Drive knowledge management, self-service portal adoption, and Tier 0 enablement strategies. + Conduct regular QA audits… more
- Tesla Laboratories. Inc. (Vienna, VA)
- …will not be accepted). Work as part of the Application Support team responsible for Tier 1 through Tier 2 support leveraging Salesforce and Amazon Connect ... the technical support team by providing valuable guidance for Tier 1 and Tier 2...the customer is asking + Enters, monitors, and updates help desk tickets in the call tracking… more
- GovCIO (Sterling, VA)
- …with maintaining/updating support documentation. + Support Microsoft Windows environments and resolve Tier 1 hardware and software problems with tools such as ... MS Office and Windows 10. **Qualifications** + High School with 0 - 3 years Tier 1 support (or commensurate experience) + Secret clearance with ability to obtain… more
- Tesla Laboratories. Inc. (Washington, DC)
- …is on site in Washington DC with FinCen Works as part of an IT Service Desk team responsible for Tier 1 -3 support. Tasks include maintaining and managing ... Bachelor's degree or certification in IT related field + 1 + years of relevant work experience + Prior IT...with using ITSM Tools such as Ivanti or Remedy Help Desk is a plus + Azure… more
- TekSynap (Arlington, VA)
- …Tester/Quality Analysts + Developers + Training Specialists + ServiceNow Subject Matter Experts and Administrators + Help Desk Tier 1 and Tier 2 ... **Overview** We are seeking individuals who are interested in working on our FDIC contract, please apply to this posting. Many of the roles will require a government Public Trust Clearance. If you are contacted for an opportunity the employment manager will… more