- TEKsystems (Winchester, VA)
- …(Required): + High School Diploma or equivalent. + Exceptional customer service, active listening, and verbal and written communication skills, professional phone ... voice. + Proficiency with computers, and strong typing skills. + Ability to ask prying questions and diffuse tense situations when needed. + Strong time management and decision-making skills. + Adaptability and accountability. Shifts: + Representatives will… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and fluent ... to contribute to quality assurance program creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer… more
- CGI Technologies and Solutions, Inc. (Washington, DC)
- …hood HEPPA filter to open mail * Interface with Passport applicants at Agency/ Center information and will- call counters. At the Information Station, ensure ... imaging (scanning) and reviewing, retrieval of individual application information, data entry , book printing, the generation of mailing labels, and sorting and… more
- Cardinal Health (Washington, DC)
- …resolving order issues, researching accounts, and providing resolutions in a high-volume call center environment. Strive to enhance customer experience by ... the training is completed, the leader connects with the agent on the go-forward shift. This position is full-time...preferred + 2-4 years of experience in a high-volume call center where communication and active listening… more
- Ivyhill Technologies LLC (College Park, MD)
- …or supervisor, and bring them to resolution. The TIS will serve as a call center agent providing customer service and addressing/documenting/and resolving ... and obtain missing information + Perform coding and data entry Requirements The qualified candidate must: + Have the...an office environment with a records management background. Prior call center or helpdesk experience preferred and… more
- CGI Technologies and Solutions, Inc. (Washington, DC)
- …and archive files for storage purposes. * Interface with passport applicants at Agency/ Center Information and Will- Call counters: o At the Information Station, ... completed transactions and run designated reports. * Assist with Acceptance Agent training: prepare training materials, conduct "meet-and- greets," set-up training… more