- RightDirection Technology Solutions LLC (Washington, DC)
- Help Desk Tier II Desktop Specialist - Cleared Washington, DC (http://maps.google.com/maps?q=Washington+DC) Description The Help Desk Tier ... II Desktop Specialist shall support the HR Help Desk at the US Dept of...with office moves, and other related help desk duties. + Occasionally assist Tier I… more
- CACI International (Arlington, VA)
- …the management of the overall Tier II team and directly manage Tier II help desk professionals. + Conduct analysis of problems and provide ... and pay system ever deployed!" The CACI Team is looking for a Senior Tier 2 Help Desk Analyst to fill a position in Arlington, VA. The candidate will provide… more
- Koniag Government Services (Silver Spring, MD)
- …to:** + Responsible for performing the following tasks: + Tier I and Tier II Help Desk support during normal business hours 0700-1700 Monday - ... Solutions,** a Koniag Government Services company, is seeking an experienced Help Desk Technician to support **ATS** and our government customer in Silver… more
- Node.Digital (Arlington, VA)
- …environments. Responsibilities: * Supports and provides Tier I ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and resolution ... incident response (tiered support model), using an Incident Management System. * Tier II experience: Prioritize incidents. Perform detailed troubleshooting and… more
- Vectrus (Arlington, VA)
- …production and test environments. Supports and provides Tier I ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and resolution ... incident response (tiered support model), using an Incident Management System. + Tier II experience: Prioritize incidents. Perform detailed troubleshooting, root… more
- L3Harris (Dulles, VA)
- …inquiries, following guidance for routine troubleshooting before escalating to an appropriate Tier II Subject Matter Expert. + Maintaining 100% accurate and ... Job Title: Sr Assoc, Tier 1 HelpDesk Support-Engineering Services Job Code: 8942...full time. As an essential member of the Service Desk team, individual will engage customers with a professional… more
- General Dynamics Information Technology (Arlington, VA)
- …Level:** Secret clearance + **Required Experience:** + 5 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier ... to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Help ...assurance and cybersecurity IT services to the F-35 Lightning II Joint Program Office (JPO). Our services include program… more
- General Dynamics Information Technology (Arlington, VA)
- …in Computer Science, Information Sciences, or related IT discipline. + **Required Technical Skills:** Help Desk Tier 1 operations. + **Location:** Onsite in ... Must Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Support, Help Desk Support,Remedy… more
- CACI International (Washington, DC)
- …of Travel: Local * * * CACI has an immediate opening for VIP Support Specialist ( Tier II ), who will be responsible for ensuring an outstanding level of customer ... service by providing direct Tier II Customer Service Center support to...the JSP Core Build + Tracking, diagnosing, and coordinating help desk support for, and assisting in… more
- General Dynamics Information Technology (Arlington, VA)
- …a customer service centered Service Desk Specialist to provide timely and professional Tier I- II support to users. To be successful in this position you need ... Level Must Be Able to Obtain:** Secret **Job Family:** Help Desk **Skills:** Customer Service, Help ...Desk Specialist will make an impact:** + Provide Tier 2 IT operations control support using ITSM ticketing… more
- ManTech (Washington, DC)
- …for advancement. Currently, **ManTech** is seeking a motivated, career and customer-oriented ** Help Desk Support Specialist** to join our team in the ... internal team, analyzing and recommending process improvements in the help desk functional environment. + Use their...resolution of complex issues with remote staff and internal Tier 3 Technicians. **Basic Qualifications:** + 2 Years of… more
- Randstad US (Arlington, VA)
- help desk analyst. + arlington ,...years progressive experience in hardware installations or as a Tier II Customer Support Representative in a ... federal government IT service delivery operation chartered with large scale, multi-faceted IT support. ? PC experience but expert level Mac experience. ? High level of customer service experience supporting Senior Leadership/VIPs qualifications: + Experience… more
- Insight Global (Washington, DC)
- Job Description The Help Desk Specialist will provide support for 5,000+ end users. Responsibilities * Answer phone, retrieve email and voicemail messages and ... cannot be resolved at the first level based upon department operations and procedures to Tier II as necessary * Communicate with the end user regarding their… more
- Leidos (Washington, DC)
- …management, desktop PC installation, monitors, KVM's, and laptop imaging and issuance. + Provide Tier II /III service support to customers in person and over the ... provides IT repair, maintenance, operations, logistics, and engineering services to help ensure secure, reliable, and uninterrupted availability of Army Military… more
- GovCIO (Martinsburg, WV)
- …information required to transition the support of new and refreshed technologies from architecture/ Tier IV support to operational/ Tier II support, in ... documentation acceptance by receiving teams. + Documenting relevant service desk / Tier I knowledge artifacts. + Documenting relevant...asked questions. + Provide training to Tiers I and II support teams, prior to and following deployment. +… more
- GovCIO (Martinsburg, WV)
- …information required to transition the support of new and refreshed technologies from architecture/ Tier IV support to operational/ Tier II support, in ... documentation acceptance by receiving teams + Documenting relevant service desk / Tier I knowledge artifacts + Documenting relevant...asked questions + Provide training to Tiers I and II support teams, prior to and following deployment +… more
- IT Partners,Inc (Herndon, VA)
- …Remote, Full Time Description The Computer User Support Specialist will provide Tier 1 and Tier 2 help desk support in support of a portfolio of systems ... . Ability to troubleshoot and resolve user issues using desk guides and frequently asked questions . Exceptional customer...or be able to achieve Cyber Security Workforce Certification, IAT- II . Benefits Since 1993, ITP has been providing reliable,… more
- IT Partners,Inc (Herndon, VA)
- …Systems Admin Description The Computer User Support Specialist will provide Tier 1 and Tier 2 help desk support in support of a portfolio of systems ... is required. . Ability to troubleshoot and resolve user issues using desk guides and frequently asked questions . Exceptional customer service mannerism and… more
- IT Partners,Inc (Herndon, VA)
- …na/ Benefits Description The Computer User Support Specialist will provide Tier 1 and Tier 2 help desk support in support of a portfolio of systems ... is required. . Ability to troubleshoot and resolve user issues using desk guides and frequently asked questions . Exceptional customer service mannerism and… more
- ManTech (Vienna, VA)
- …a degree. **Preferred Qualifications:** + Related work experience in a technical help desk position. + Special non-commercial systems administrator experience ... Analyzing, troubleshooting, designing, and implementing fixes without escalating to Tier 3 support. + Providing basic user training in...(access management/file transfer). + IAT Level II certification. + Experience with ServiceNow ITSM & ITBM.… more