- CACI International (Arlington, VA)
- …Acceptable Quality Levels of team performance. + Escalate incidents to advanced help desk (eg, Tier III ) support as appropriate and partner with senior ... and pay system ever deployed!" The CACI Team is looking for a Senior Tier 2 Help Desk Analyst to fill a position in Arlington, VA. The candidate will provide… more
- ManTech (Washington, DC)
- …opportunities for advancement. Currently, **ManTech** is seeking a motivated, career and customer-oriented ** Help Desk Manager III ** to join our team in ... but are not limited to: ** + Directs the Help Desk Team to meet specific customer...Desk Team members + Monitor problem management and tier escalation procedures to deliver efficient query and complaint… more
- Leidos (Washington, DC)
- …Associate opportunity supporting our AmeriCorps ITMS contract in the Washington, DC area. The Help Desk Tier II professional will provide technical support ... and updated information to maintain the Help Desk SOPs and Training manuals for Tier ...for Tier I support. + Works with Tier I/ III and other groups to resolve… more
- GovCIO (Martinsburg, WV)
- …incident response and enterprise network management. Serve as a member of a Tier III support team that transitions complex network engineering solutions from ... a subject matter expert on the technology being deployed. + Following deployment, provide Tier III support for all solutions transitioned through the team; to… more
- GovCIO (Martinsburg, WV)
- …a subject matter expert on the technology being deployed + Following deployment, provide Tier III support for all solutions transitioned through the team; to ... documentation acceptance by receiving teams + Documenting relevant service desk / Tier I knowledge artifacts + Documenting relevant...required in a fluid network operations environment + Provide Tier III level support for all network… more
- Jacobs (Warrenton, VA)
- …new products and processes. Responsibilities: + Operations lead for large enterprise (3,000 ) Tier III voice and video services working in tandem with Network ... Engineering and Help Desk /Network Operations teams to maintain and...successful candidate will be responsible for providing and managing Tier III level resolution and customer support… more
- Leidos (Arlington, VA)
- …critical ticket outages, updates, and resolution + Coordinate maintenance and repair with help desk + Submit tickets for troubleshooting problems with circuits ... within the customer facilities + As needed, escalate for Tier III level support + Monitor status...in analysis testing and troubleshooting circuits + Experience with help desk support and operation. + TS/SCI… more
- Leidos (Washington, DC)
- …management, desktop PC installation, monitors, KVM's, and laptop imaging and issuance. + Provide Tier II/ III service support to customers in person and over the ... provides IT repair, maintenance, operations, logistics, and engineering services to help ensure secure, reliable, and uninterrupted availability of Army Military… more