- Lumen (Baton Rouge, LA)
- …the world and shape the future. **The Role** We are seeking a strategic, customer -obsessed Director of Omnichannel Customer Experience & AI-Enabled Support ... / chat / API), and AI powered automations that enable channel transitions that maintain customer context for seamless channel switching. + Lead… more
- Entergy (New Orleans, LA)
- …across the channels. This role will partner closely with the Call Center Operations director to deliver an omni - channel experience to customers and to ... digital mindset to leadership and the organization. + Understand omni - channel to optimize across all channels. **Data...principles to develop single source of truth for all customer channel data and operational data +… more