- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …Certifications or License preferred; + 5-8 years of experience in call center, quality control, quality assurance and/or training. **Other Job Specific ... Skills** + Extensive experience with quality assurance program creation or execution. +...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Robert Half Technology (Boston, MA)
- Description We are looking for an experienced Quality Assurance Analyst to join our team in Boston, Massachusetts. In this role, you will play a critical part in ... and outcomes. * Proactively identify testing gaps and implement solutions to enhance quality assurance processes. * Ensure all software meets functional and… more
- Cardinal Health (Boston, MA)
- …experience, preferred. + Adverse Event reporting experience strongly preferred. + Strong customer service / quality background experience. + Excellent verbal ... industry regulations. Tracks and reports any trends from the customer experience that can be improved or celebrated. +...prioritization and leadership skills. + High regard for superior quality of service . + Ability to prioritize… more
- L3Harris (Londonderry, NH)
- …to be implemented to reduce the cost + Continuously improve the supplier quality assurance and incoming inspection organizations' planning, tools and processes ... have every other Friday off Job Description: Lead Supplier Quality projects to ensure internal, customer , regulatory...annual operating plans and business strategies for the Supplier Quality Assurance and Receiving Inspection teams +… more
- CVS Health (Salem, NH)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Inventory Management + Workflow ... are committed to increasing access, lowering costs, and improving quality of care. Millions of times a day, we...$42.00 Whether in our pharmacies or through our health service offerings, we are pioneering a bold new approach… more
- CenterWell (Boston, MA)
- …The Care Delivery Call Quality Professional is responsible for conducting quality assurance reviews of service recovery interactions, resolving escalated ... are maintained while working independently. **Role Responsibilities:** + Maintain Quality Assurance scorecard + Align with Training...customer service role + Telephonic Sales, service recovery and/or call quality auditing experience… more
- CVS Health (Methuen, MA)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Personnel Management + Inventory ... At CVS Health, colleagues are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we help people on their path… more
- CVS Health (Nashua, NH)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Personnel Management + Inventory ... At CVS Health, colleagues are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we help people on their path… more
- Element Materials Technology (Boxborough, MA)
- …approvals are maintained and extended, as agreed with operational management and the Division Quality Manager, to service our customer base and retain our ... our customers + Embed and drive a culture of quality assurance and quality improvement...customer requirements + Ensure training in the Electronic Quality Management System (eQMS), for all available modules, is… more
- RTX Corporation (Marlborough, MA)
- …and Connected Aviation leadership. You will report directly to the Connected Aviation Design Quality Assurance Lead. **What You Will Do** + Provide Quality ... balance of skills including; investigation, attention to detail, root cause analysis, customer service , and relationship building. Candidate's ability to quickly… more
- Catalent Pharma Solutions (Chelsea, MA)
- …+ A minimum of ten 10 years' experience of leading a customer focused quality function including Quality Assurance , Quality Control and batch release ... who will provides leadership and daily management of the Catalent Boston Quality Department - Quality Assurance and Laboratory (Analytical Development/… more
- Beth Israel Lahey Health (Danvers, MA)
- …through: ongoing consultation with the Medical Director; application of Quality Assurance and Customer Service Programs, implementation of Utilization ... data available to the Director of Nursing to support Quality Assurance Program. + Monitors compliance with...work in a multicultural setting and must share a customer service orientation. Identifies and resolves problems… more
- Hologic (Marlborough, MA)
- …career. The Quality Control Inspector is a critical member of the Quality Assurance team, responsible for ensuring that finished products and in-process ... components meet all regulatory, quality , and customer requirements before release to...and innovative solutions. Engage in proactive communication, provide excellent service , and develop a deep understanding of customer… more
- Candela Corporation (Marlborough, MA)
- …over 60 other countries. **General Summary** The Sr. Director, Design and Supplier Quality Assurance is responsible for NPI Design Controls, Design Transfer, and ... **Sr. Director, Design and Supplier Quality ** Requisition Number **2882** Location **US - Marlborough,...implement supplier corrective actions/improvements. . Work closely with Field Service to understand customer issues and to… more
- ZOLL Medical Corporation (Chelmsford, MA)
- …offerings. Hospitals, emergency medical services (EMS), and others trust us to provide high- quality products and exceptional customer service . ZOLL products ... of the ZOLL's Supplier Quality program. Assist the Procurement, Quality Assurance , Manufacturing and Engineering departments with the day-to-day issues… more
- Autodesk (Boston, MA)
- …comprehensive and practical testing of our deliverables + Conduct manual and automated quality assurance to ensure our products meet business requirements and ... Overview** Do you have a passion for delighting customers with high quality software solutions? Are you passionate about sustainable building solutions? If so,… more
- IBM (Lowell, MA)
- …solutions and AI technologies, particularly in the context of testing, automation, and quality assurance . Lead the practice in developing and refining our ... for a seasoned IBM Associate Partner - SAP AI-Enabled Testing-as-a- Service Architect to join our team and lead the...solutions, with a strong focus on testing, automation, and quality assurance . * Deep understanding of AI… more
- Owens & Minor (Woburn, MA)
- …that will enhance patient care. + Participates in the institution's quality assurance /performance improvement initiatives as requested. + Performs timely ... coordinates timely discharges with Customer Care Center and/or Branch Customer Service Team. + Operates a Personally Owned Vehicle (POV) in accordance with… more
- Datavant (Boston, MA)
- …will:** + Answer and conduct business on the telephone while maintaining excellent Customer Service . This includes: 100% + Answering release of information ... and procedures accordingly. + Meet and maintain the department's productivity and quality assurance expectations. + Responsible for following all company… more