- Robert Half Office Team (Madison, WI)
- Description We are seeking a motivated and detail-oriented Call Center Representative to join our team in Madison, Wisconsin. This role offers a fantastic ... efforts. Requirements + A minimum of 2 years of experience in a call center or customer service position. + Excellent multitasking abilities, with a strong focus… more
- TEKsystems (Madison, WI)
- …borrowers from before 2010. + Make outbound calls using a dialer, with increasing call volume, especially on the direct side. + Educate borrowers on their loans, ... particularly after the payment pause ends in September. + Manage call volumes ranging from 40 to hundreds per week. + Begin with outbound calls and receive training… more
- SSM Health (Madison, WI)
- …Answers incoming calls and performs triage of inquiries. **Job Responsibilities and Requirements:** PRIMARY RESPONSIBILITIES + Responds to telephone and/or Internet ... inquiries from customers seeking information and/or resources following a set standard. + Collects relevant caller data to assist with measurement, tracking and reporting activities. + Track inquires, questions and answers and provide resolution. + May perform… more
- CAI (Madison, WI)
- …of issues, including claims and continuity of care + Work towards meeting and exceeding call center metrics as monitored by DHHS to avoid liquidated penalties + ... Summary** We are looking for a motivated Customer Service Representative ready to take us to the next level!...service preferred + Experience in a healthcare customer service call center setting + Strong communication skills,… more
- Molina Healthcare (Madison, WI)
- …with our Nurse Practitioners + Understands and strives to meet or exceed call center metrics while providing high quality consistent customer service + ... **JOB DESCRIPTION** **Job Summary** The Care Connections Representative primary focus is to conduct outbound calls...combination of education and experience **Preferred Experience** + Customer Service/ Call Center experience in health care or… more
- Lincoln Financial (Madison, WI)
- …will be responsible for answering claimants calls regarding disability and FMLA claims in a call center environment. You will be the first point in contact for ... Role at a Glance** We are excited to bring on a Telephonic Initiation Representative to join our claimant excellence team supporting Group Protection in a remote… more
- Envista Holdings Corporation (Madison, WI)
- …SKILLS AND ABILITIES: * Experience with Oracle or another CRM preferred. * 3+ years call center experience. * 2 years of inside or outside sales managing a ... Customer Care Representative Madison,WI POSITION DESCRIPTION: * Answers customer calls...script parameters: uses approved greeting and closure, completes the call to the customer's satisfaction and uses warranty guidelines… more
- Highmark Health (Madison, WI)
- …None **EXPERIENCE** **Required** + 1-3 years experience in customer service or call center environment **Preferred** + None **LICENSES or CERTIFICATIONS** ... hand. + Works independently of support from a senior customer service representative , frequently utilizing the knowledge center , answering customer inquiries. +… more
- CVS Health (Madison, WI)
- …quality effectiveness of healthcare services. **Required Qualifications** + 1+ year of call center experience. + 1+ year of service/providing solutions. + ... **Position Summary** This position is for a Senior Customer Service Representative with American Health Holdings Medical Management Customer Service Department. This… more
- Sharecare (Madison, WI)
- …+ Proactively educate caller on program benefits. + Meet or exceed established call center metrics, attendance standards and quality levels. + Use computer ... To learn more, visit www.sharecare.com. **Job Summary:** The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data,… more
- TEKsystems (Waunakee, WI)
- …who thrives in a dynamic, technical environment. This is not a traditional call center role-it involves handling custom orders, collaborating with internal ... departments, and providing tailored support to both customers and sales representatives. You'll start in an Order Processing role focused on data entry while you learn our systems and product lines. As you grow, you'll take on more complex responsibilities,… more
- TEKsystems (Waunakee, WI)
- …Qualifications: + At least 1 year of experience in customer service or order entry ( call center ) + Strong computer skills and the ability to type at least ... interaction, technical problem-solving, and behind-the-scenes coordination. As a Customer Support Representative , you'll be the first point of contact for customers… more
- Highmark Health (Madison, WI)
- …of Customer Service in a customer facing role **Preferred** + Customer Service in a call - center environment + Customer Service in a Healthcare related call - ... individual members, groups, providers and brokers in a customer service center . Troubleshoots and resolves customer complaints. Ensures that responses to inquiries… more
- Molina Healthcare (Madison, WI)
- …High School Diploma or GED equivalent **Required Experience** 1-3 years of call center or customer service experience **Preferred Education** Associate degree ... and written coverage determinations and appeals. + Records calls accurately in call tracking system. + Maintains specific quality and quantity standards. **JOB… more
- Vontier (Madison, WI)
- …job experience working with general automotive mechanics a plus + 1+ years of call center experience or equivalent experience in dealing with customers + ... Suggestive sales experience + Bilingual - must be fluent in Spanish (interpret/document) Required Competencies: + Basic use of PC and keyboard + Effective verbal and written communication skills - must be able to fluently speak Spanish + Ability to interpret… more
- ASM Research, An Accenture Federal Services Company (Madison, WI)
- …minimum of 5 years' experience in supervisory or leadership position in a call /contact center . Minimum of 3 years full-time post-licensure counseling experience ... Assists the Director of Contact Center Operations to effectively manage the contact ...requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an… more
- ASM Research, An Accenture Federal Services Company (Madison, WI)
- …meetings and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in ... The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully… more
- ASM Research, An Accenture Federal Services Company (Madison, WI)
- …and their families. + Assesses the needs of the caller to ensure first- call resolution of all presented needs. + Educates participants on specialty program ... cases in the Case Management System (CMS). + Performs call follow-up and reporting as assigned. + Demonstrates outstanding...requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an… more
- Fresenius Medical Center (Fitchburg, WI)
- …The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions ... reliable and adequate coverage. . Position requires participation in on- call rotation, night, weekend, holiday or as defined by...them with my immediate Supervisor or my Human Resources representative . + Paid One on One training and education… more
- Fresenius Medical Center (Fitchburg, WI)
- …The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions ... + Relocation Assistance Provided + Monday - Friday schedule, no nights/weekends/holidays/on call + Rewarding development of direct patient care staff + Structured… more