- GAP Solutions Inc (Madison, WI)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal ... The Homeland Security Investigations Tip Line (HSITL) is a national intake center for the receipt of alleged criminal or suspicious activity administered by… more
- GAP Solutions Inc (Madison, WI)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal ... The Homeland Security Investigations Tip Line (HSITL) is a national intake center for the receipt of alleged criminal or suspicious activity administered by… more
- GAP Solutions Inc (Madison, WI)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal ... and performance issues related to the HSI Tip Line Call Center contract. The PM is responsible...contact for the Contracting Officer (CO) and Contracting Officer's Representative (COR). + Provide overall management, direction, and oversight… more
- GAP Solutions Inc (Madison, WI)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal ... overall execution and oversight of the HSI Tip Line Call Center contract. The DPM serves as...each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable… more
- TEKsystems (Madison, WI)
- …Onsite About the Role We are seeking a detail-oriented and tech-savvy Customer Care Representative to join our growing team. In this role, you will be the first ... point of contact for internal and external customers, providing exceptional service via phone and email. You'll play a key role in supporting order processing, resolving inquiries, and contributing to our overall customer satisfaction and revenue goals. Key… more
- Cardinal Health (Madison, WI)
- …problem-solving order issues, researching accounts and providing resolutions in a high-volume call center . The Representative II, Customer Service Operations ... or equivalent work experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active listening skills have been… more
- Cardinal Health (Madison, WI)
- …or equivalent work experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active listening skills have been ... Skills with a focus on quality + Previous experience being able to achieve daily call center metrics including but not limited to average handle time, adherence,… more
- ASM Research, An Accenture Federal Services Company (Madison, WI)
- …Customer. **Minimum Qualifications** + High School Diploma or GED + 0-2 years of Call center experience. 0-2 years of customer service or public relations ... 9:00pm** **4** **12:30pm -9:00pm** **5** Responsible for routine/basic inbound call , outbound call , email, and web chat...requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an… more
- Envista Holdings Corporation (Madison, WI)
- …SKILLS AND ABILITIES: * Experience with Oracle or another CRM preferred. * 3+ years call center experience. * 2 years of inside or outside sales managing a ... Customer Care Representative Madison,WI POSITION DESCRIPTION: * Answers customer calls...script parameters: uses approved greeting and closure, completes the call to the customer's satisfaction and uses warranty guidelines… more
- CVS Health (Madison, WI)
- …to pass language certification, if bilingual. + 1+ year of experience in a call center setting, specifically related to inbound/outbound calls. + Knowledge of ... all with heart, each and every day. **Position Summary** This **Customer Service Representative ** will perform inbound and outbound calls to members that need help… more
- American Family Insurance - Corporate (Madison, WI)
- …and Knowledge** *Candidates with 1+ years of experience are encouraged to apply. * Call center (or similar) experience is beneficial. **Licenses** *Not applicable ... As a Senior Policy Operations Representative , you will mainly be responsible for phone interactions with Policy Owners and Agents. Additional work may include… more
- Sharecare (Madison, WI)
- …+ Proactively educate caller on program benefits. + Meet or exceed established call center metrics, attendance standards and quality levels. + Use computer ... To learn more, visit www.sharecare.com . **Job Summary:** The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data,… more
- Molina Healthcare (Madison, WI)
- …Required Qualifications * At least 1 year of related experience, including call center or customer service experience, or equivalent experience combination ... * Adheres to pharmacy policies and procedures related to appropriate call resolution/transfer to internal departments as required. * Utilizes appropriate resources… more
- Molina Healthcare (Madison, WI)
- …exceeding individual performance goals established for the position in the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives. * ... service support to members and/or providers using one or more contact center communication channels and across multiple states and/or products. To include, but… more
- Ryder System (Madison, WI)
- …professional with management experience who can ensure the most efficient call center operations while maintaining customer satisfaction. Ensure Employee ... support, and performance feedback to direct reports (Tier 1 Call Center Representatives and Tier 2 Functional...to verify the legitimacy of an interview or Ryder representative , please contact Ryder at ###@ryder.com or ###. **Current… more
- ASM Research, An Accenture Federal Services Company (Madison, WI)
- …meetings and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in ... The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully… more
- ASM Research, An Accenture Federal Services Company (Madison, WI)
- …and their families. + Assesses the needs of the caller to ensure first- call resolution of all presented needs. + Educates participants on specialty program ... cases in the Case Management System (CMS). + Performs call follow-up and reporting as assigned. + Demonstrates outstanding...requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an… more
- Fresenius Medical Center (Fitchburg, WI)
- …The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions ... to ensure reliable and adequate coverage. . Position requires participation in on- call rotation, night, weekend, holiday or as defined by individual program needs.… more
- Fresenius Medical Center (Madison, WI)
- …The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions ... to ensure reliable and adequate coverage. + Position requires participation in on- call rotation. (Night, Weekend or as defined by individual program needs). +… more
- SolomonEdwards (Madison, WI)
- …Customer Experience Specialist I for one of its mortgage clients to operate in a call center environment supporting consumer direct lending. You will act as the ... MO Plano, TX Essential Duties: - Operate in a call center environment as a customer success...discretion. Physical Requirements: The physical demands described here are representative of those that must be met by an… more
