- Confluent (Madison, WI)
- …team. One Data Streaming Platform. Data Connects Us. **About the Role:** Confluent Concierge Representatives work directly with customers to provide a range of key, ... non-technical, customer service-related activities, to address issues in the use of Confluent Cloud and Confluent Platform. Throughout all of these interactions, you'll build strong relationships with customers while ensuring an exemplary support experience,… more
- CVS Health (Madison, WI)
- …we do it all with heart, each and every day. **Position Summary:** Health Concierge -Customer Service Representative is the face of Aetna to provide targeted, ... personalized service based on a holistic view of the member, benefits, health information, and through engagement. Handles customer service inquiries and problems via telephone, internet, web-chat or written correspondence. Engages, consults and educates… more
- Molina Healthcare (Madison, WI)
- **Job Description** **Job Summary** The Sr. Specialist Member Engagement representative is responsible for monitoring and evaluating member interactions to ensure ... that the concierge agents adhere to established quality standards. The role...+ Monitor and Evaluate Calls: Listen to and review Concierge call interactions to assess agent performance against quality… more