- ManTech (Herndon, VA)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Journeyman** ** Tier 3 Service Desk Engineer** to join ... in the Herndon, VA. This position supports a 24/7/365 service center. You will have the option of three...Provide mentorship and technical guidance and training to junior Tier 3 staff. + Manage, troubleshoot, and… more
- ManTech (Herndon, VA)
- …ordinary issues for users. If unable to diagnose problem, will work with service desk management or Tier 3 to diagnose and resolve problem. + Responds ... advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Senior** ** Tier 2 Service Desk Analyst** to join our team in the… more
- Leidos (Reston, VA)
- **Description** This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is ... such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy....this job requisition will remain open for at least 3 days with an anticipated close date of no… more
- Tesla Laboratories. Inc. (Vienna, VA)
- Active Secret Clearance Required Hybrid Schedule - 3 days on site in Vienna VA (Tysons Corner) Tesla Laboratories is actively seeking Application Support Analyst to ... strong skills in leveraging chat functionality, providing exceptional customer service with excellent typing speed, and quality oral and...as part of the Application Support team responsible for Tier 1 through Tier 2 support leveraging… more
- GovCIO (Arlington, VA)
- **Overview** GovCIO is currently hiring for a Senior Service Desk Analyst to provide Tier 3 Help Desk operations for a government enterprise ... and will be a fully on-site position. The Senior Service Desk Analyst provides technical and operational...Experience + ServiceNow experience a plus + Experience with Tier 3 Help Desk Support… more
- CACI International (Arlington, VA)
- …enable mission critical processes to be completed by system users. + Improve current service desk processes and procedures and champion continuous service ... deployed!" The CACI Team is looking for a Senior Tier 2 Help Desk Analyst to fill...may require shift work in support of a 12x7 service level agreement, excluding federal holidays, and on-call critical… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- …the Help Desk , guaranteeing timely and effective customer service . * Oversees Tier 2 and Tier 3 support for the START software application, managing ... **Help Desk Manager** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Fairfax **Position ID:** J0524-1898… more
- Leidos (Ashburn, VA)
- …+ Experience in network and cybersecurity design, engineering and operations + Experience with Service Desk support and operations + Experience with NIST SP 800 ... **Description** Leidos is seeking a Cyber Tier 1 Shift Lead to join our team...this job requisition will remain open for at least 3 days with an anticipated close date of no… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- … service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and Procedures (TTPs); and ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...+ Route tickets to the appropriate sustainment teams for Tier 2 / 3 support + Perform… more
- Leidos (Ashburn, VA)
- …lieu of degree + 2 to 6 years of experience with End User Support operations (Helpdesk, Service Desk , End User Support). + US Citizen + Must be able to obtain a ... for. The TPVS program has an opening for a Tier 2 Help Desk Specialist supporting the...duties will include: + Provide great and prompt customer service to CBP Officers by assisting them with IT-related… more
- Leidos (Reston, VA)
- **Description** This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is ... such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy....this job requisition will remain open for at least 3 days with an anticipated close date of no… more
- ManTech (Springfield, VA)
- …ordinary issues for users. If unable to diagnose problem, will work with service desk management or Tier 3 to diagnose and resolve problem. + Responds ... customer service skills and practices. + Experience contributing to a service desk technical knowledge base. **Preferred Qualifications:** + Proficient with… more
- M. C. Dean (Springfield, VA)
- …system issues for physical security systems and networks + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation as needed ... **System Administrator 3 - Springfield, VA** ID **11195** Location **Springfield,...to:** + Manage physical security system support to meet service level agreements + Analyze physical security system performance… more
- KeenLogic (Alexandria, VA)
- …years of experience with standard Windows OS applications and MS Office applications + 3 + years of customer service experience + 1+ years of Requirements ... escalated. Communicate with employees and contractors; displaying strong customer service skills, using professionalism, tact and diplomacy at all...information that can be handed off to the agency Tier III team. + Perform help desk … more
- General Dynamics Information Technology (Chantilly, VA)
- …HOW A SYSTEM ADMINISTRATOR WILL MAKE A DIFFERENCE: + The Contractor shall work closely with Tier 2, Tier 3 , and Tier 4 engineers and support ... 24 hour, 7 day a week environment providing in-depth Tier 1 and Tier 2 level support...technical experts tasked with resolving an operational problem or service outage. + The Contractor shall provide written situation… more
- Tesla Laboratories. Inc. (Vienna, VA)
- We are actively seeking a dedicated Senior IT Service Desk Agent with a specialization in image management and proven expertise in troubleshooting Azure Virtual ... SCI eligibility. This role is required to provide exceptional Tier 1- Tier 3 support, managing...software. + Operational Excellence: Maintain and enhance the IT service desk operations, ensuring SLAs are met… more
- Optiv (Herndon, VA)
- …cloud service providers, to provide backfill capabilities in the event of an Tier 3 response. **How you'll make an impact** + Designing and implementing ... troubleshooting AWS service matters + Responding to service desk tickets on an as needed...an as needed basis in the event of a Tier 3 response + Supporting fellow Cloud… more
- Chenega Corporation (Alexandria, VA)
- …Support Technician** delivers IT services, and expertise to operate and maintain service desk functions; they support a ticketing system, provide operational ... break/fix, and troubleshooting support as required. **Responsibilities** + Maintain and update the service desk ticketing system where each request is assigned a… more
- ManTech (Vienna, VA)
- …and demands. + Analyzing, troubleshooting, designing, and implementing fixes without escalating to Tier 3 support. + Providing basic user training in support of ... and demands. + Analyzing, troubleshooting, designing, and implementing fixes without escalating to Tier 3 support. + Providing basic user training in support of… more
- Chenega Corporation (Fort Belvoir, VA)
- …to ensure customer satisfaction. + Assign tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated sites. + ... C-CHR-24-049 TheRemedy Queue Manager willmonitor the performance of AITP Service Level Agreements (SLAs) and ensure incidents and ...used in lieu of a degree. + Secret clearance Tier 3 investigation required. Join our Talent… more