- KeenLogic (Alexandria, VA)
- …information that can be handed off to the agency Tier III team. + Perform help desk support for a variety of office automation, telecommunications, and ... items that need to be escalated to Tier III support. Experienced understanding functions of the help desk system in order to enter customer-reported… more
- CACI International (Arlington, VA)
- …Acceptable Quality Levels of team performance. + Escalate incidents to advanced help desk (eg, Tier III ) support as appropriate and partner with senior ... and pay system ever deployed!" The CACI Team is looking for a Senior Tier 2 Help Desk Analyst to fill a position in Arlington, VA. The candidate will provide… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier ...Qualifications: + DOD 8570 IAT Level I, II, or III certification required: A+, Network+, or Security+ CE, or higher ... Security Clearance required. Status: Non-Exempt Responsibilities: + Answer calls coming into the Tier 1 Help Desk by the third ring. + Create a customer… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …to end-users for PC, server, mainframe applications and hardware. + Handles problem that the first- tier of help desk support is unable to resolve. + May ... to Obtain:** Top Secret SCI + Polygraph **Job Family:** SCA **Skills:** Help Desk Support,Information Technology (IT) Systems,Troubleshooting **Experience:** 7 +… more
- Chenega Corporation (Alexandria, VA)
- Help Desk Technician Alexandria, VA Join our Talent Network...onsite or remotely as required by Tier I, Tier II, and Tier III technicians. Duties ... is currently seeking talented individuals to add to our Talent Network. C-CITES-24-003 Help Desk Technician Summary: The Help Desk Technician possesses… more
- Chenega Corporation (Alexandria, VA)
- Senior Help Desk Technician Alexandria, VA Join our Talent...onsite or remotely as required by Tier I, Tier II, and Tier III technicians. ... seeking talented individuals to add to our Talent Network. C-CITES-24-006 Senior Help Desk Technician Summary: TheSenior Help Desk Technician leads… more
- Chenega Corporation (Alexandria, VA)
- Help Desk Technician Alexandria, VA Join our Talent Network...onsite or remotely as required by Tier I, Tier II, and Tier III technicians. Duties ... sessions per month. + Develop and document core service desk SOPs, Frequently Asked Questions (FAQs), and self- help... desk SOPs, Frequently Asked Questions (FAQs), and self- help and troubleshooting guides and provide input to weekly… more
- Jacobs (Warrenton, VA)
- …new products and processes. Responsibilities: + Operations lead for large enterprise (3,000 ) Tier III voice and video services working in tandem with Network ... Engineering and Help Desk /Network Operations teams to maintain and...successful candidate will be responsible for providing and managing Tier III level resolution and customer support… more
- Leidos (Arlington, VA)
- …critical ticket outages, updates, and resolution + Coordinate maintenance and repair with help desk + Submit tickets for troubleshooting problems with circuits ... within the customer facilities + As needed, escalate for Tier III level support + Monitor status...in analysis testing and troubleshooting circuits + Experience with help desk support and operation. + TS/SCI… more