- The Hartford (Hartford, CT)
- …+ Organize and facilitate annual or semi-annual Strategic Business Reviews with senior IT and vendor leadership; vendors highlight overall engagement, discuss ... key IT vendors, acting as the primary point of contact of key vendors for IT, partnering with IT...+ Facilitate on-boarding process for new vendors or new vendor locations (eg, Delivery Center set-up, network… more
- The Hartford (Hartford, CT)
- …Are you a visionary technology leader ready to drive transformation? Join our Claims, Contact Center & Digital Enablement team to help spearhead the migration of ... our contact center from Genesys to Amazon Connect....senior management. + Proven ability to manage complex vendor relationships and experience working with an offshore delivery… more
- The Cigna Group (Bloomfield, CT)
- …this role, you will provide hands-on technical support and leadership for one of the Contact Center L2 Production Support team. You will function as a bridge to ... work is to continue to enhance our market winning capabilities in the Evernorth Contact Center support. The Evernorth Technology strategy is fully aligned with… more
- Fiserv (Hartford, CT)
- …an impact on a global scale, come make a difference at Fiserv. **Job Title** Senior Automation Engineer **What does a successful Senior Automation Engineer do at ... that the team has implemented over the years + Provide customer support for vendor -provided applications like Red Hat, JCK, Infoman, etc. + Perform Proof of Concept… more
- CVS Health (Hartford, CT)
- …issues are addressed. . Responsible for Customer Relationship Management for day-to-day contact and various Third Party Vendor contacts. . Understands industry ... Anchored in our brand - with heart at its center - our purpose sends a personal message that...more personal, convenient and affordable. Position Summary: . Dedicated Senior Account Manager for large complex Enterprise Accounts customer.… more
- Hilton (Hartford, CT)
- …an in\-house Commercial Services team that propels Hilton's sales, revenue management, call center , and analytics functions\! As a Senior Manager, Project and ... OnQ PM, OnQ R&I, OnQ RM, GRO, OnQ FM + Experience with external vendor partnerships/management **WHAT IT IS LIKE WORKING FOR HILTON** Hilton, the \#1 World's Best… more
- Kelly Services (Hartford, CT)
- **Full time contract to direct opportunity for a** ** Senior Manager - BPO Project Management & Operations - Indirect Procurement** **This is a remote opportunity and ... and workflow. Serve as centralized escalation respond-restore-workaround-resolve point of contact , ensuring adherence to escalation plan and timely resolution.… more
- Verint Systems, Inc. (Hartford, CT)
- …in AI and Data Science. + 10+ years of in-depth experience with contact center operations - either in a vendor capacity or through the implementation of ... an evangelist of the Verint Open CCaaS platform. This senior role combines technology and business development to leverage...customer accounts as the "platform of choice" for their contact center . + Present In-depth Verint's Engagement… more
- Evolent Health (Hartford, CT)
- …Evolent for the mission. Stay for the culture. **What You'll Be Doing:** ** Senior Director, Partner Operations** The Senior Director, Partner Operations serves ... as the go-to expert on client priorities. **Collaboration Opportunities** The Senior Director, Partner Operations role also collaborates with internal teams as… more
- State of Connecticut, Department of Administrative Services (Hartford, CT)
- …in functional business and technology fields. + Collaborate with senior agency leaders, state government officials, community-based partners, and technology ... metrics to drive technology delivery and efficiency. + Manage vendor contracts and ensure objectives a re achieved. Position...Should you have questions pertaining to this recruitment, please contact Liz Pinette at ###@ct.gov. + This position will… more
- Emerson (Hartford, CT)
- …into time & labor system and develop and supervise time review/audit processes + Contact for audit and labor inquiries for time data related to the non-exempt ... are used to manage and maintain accurate data processing + Support 3rd party vendor partners. **Who You Are:** You adjust communication to fit the audience and the… more