- UKG (Lowell, MA)
- …you. **About The Team:** The Incident Management Team, being part of the IT Service Management ( ITSM ), works cross-functionally with Global Services, ... role: 1:00 PM est - 10:00 PM est The IT Service Operations Specialist provides day-day support...the data captured in all the tools used in ITSM (PagerDuty, Service Now, JIRA..etc) * Learn… more
- Insight Global (Tewksbury, MA)
- … Intelligence (ITSI), including configuration, monitoring, and reporting. * Strong understanding of IT service management ( ITSM ) concepts and best ... team. You will configure, implement, and optimize Cisco Splunk IT Service Intelligence (ITSI) to monitor the...with other ITSM platforms such as Jira Service Management (JSM), ServiceNow, or Remedy. *… more
- Eversource Energy (Manchester, NH)
- …creation of current/future state process modeling with oversight\. + Understanding and knowledge of IT service management \( ITSM \) - specifically demand ... Under direct supervision, serves as a liaison between a business area\(s\) and IT and has a detailed understanding of that business area's goals and objectives\.… more
- CompuCom (Concord, NH)
- …will possess in-depth expertise in ServiceNow Architecture and Integration, with a strong focus on ** IT Service Management ( ITSM )** and ** IT ... role will be instrumental in designing scalable and efficient solutions that drive IT operations, automation, and service delivery across the enterprise. The… more
- CVS Health (Concord, NH)
- …we do it all with heart, each and every day. **Position Summary** **Role Description:** The IT Service Management ( ITSM ) group is seeking a highly ... you will be a vital part of our core ITSM functions, including Major Incident Management to...**Required Qualifications** + Minimum 5+ years of experience in IT Service Management , with a… more
- The Hertz Corporation (Concord, NH)
- …prototyping, incremental, synchronize and stabilize, and DevOps) + Understanding and knowledge of IT service management ( ITSM ) and Information Technology ... leads and supports architecture activities that guide the development and management of a portfolio of solutions. Solutions include projects, systems (including… more
- Ensono (Concord, NH)
- …Operating systems and their sub-components - z/OS, MVS + Software packaging and distribution + IT Service Management ( ITSM ) - Approach to delivering ... IT services + IT operations management (ITOM) - Software that...+ ITIL Framework - Describes the life cycle of service in detail + DevOPS and Agile methodology principles… more
- ASM Research, An Accenture Federal Services Company (Concord, NH)
- …to communicate effectively with technical and non-technical stakeholders. + Prior experience in IT Service Management ( ITSM ). **Compensation Ranges** ... manner with little to no supervision. + Troubleshoot integration issues such as system/ service accounts, API's, User Management Certs, etc. + Manage Dashboards… more
- SHI (Concord, NH)
- …and today we're proud to be a $15 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely on SHI's concierge approach ... ITAM program integrates with those goals and other critical IT and governance processes. The consultant's primary objective is...advisor to the customer on Business alignment with ITAM, ITSM , and ITIL frameworks and how to implement them… more
- Cayuse Holdings (Concord, NH)
- …and delivery of adoption initiatives for tools/platforms. + Knowledge of cloud service management and developer portal curation with demonstrated success in ... The ideal candidate will demonstrate expertise in stakeholder engagement, organizational change management , service catalog management , identity and access … more
- ASM Research, An Accenture Federal Services Company (Concord, NH)
- …senior team members. + Other supporting duties as directed. **Minimum Qualifications** + 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise ... a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate user incidents...IT support group. + Track issues using an ITSM ticketing system. Keep meticulous notes. + Troubleshoot and… more
- GovCIO (Concord, NH)
- …**Responsibilities** + Serve as the primary point of contact for all incoming service management project requests. + Review and evaluate project requests for ... resources. The ideal candidate will possess strong communication skills, project management expertise, and the ability to prioritize and coordinate multiple projects… more
- GovCIO (Concord, NH)
- …Contributes ITSM -related recommendations for implementation consideration spanning across service management policies, guidelines, and processes. + Capable ... This position will be fully remote. **Responsibilities** + Guides ITSM strategy, planning, and service delivery to...and Experience** + Minimum of 8 years of overall IT experience + Minimum of 6+ years of experience… more
- Ensono (Concord, NH)
- …in computer science, MIS or equivalent experience + Minimum of 7 years of complex IT program and project management experience + IT outsourcing / consulting ... reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up… more
- SHI (Concord, NH)
- …certifications (eg, CSA, CAD) are a plus. + Experience in customer service , IT operations, or enterprise service management domains. + Ability to work ... proud to be a $15 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely...the product vision and strategy for ServiceNow modules (eg, ITSM , ITOM, ITAM, TPSM, GRC) aligned with company goals.… more
- Kyndryl (Concord, NH)
- …engagements with new and existing Kyndryl clientele, focusing on enhancing client HR, IT service management , collaboration, contact center, and employee ... across the C-suite, spanning the intersection between complex Business and IT customer solutions, transformations that impact across the entire customer Eco-system.… more
- UKG (Concord, NH)
- …complex situations. Ensure delivery of desired business outcomes. + Stakeholder Management : Provide clear communication to team members and business stakeholders ... and Business teams. Be confident presenting complex information to senior leaders. + Service Health and Quality: Act as the escalation point for production issues,… more
- Ensono (Concord, NH)
- …reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up ... DASD and Tape subsystem HMCs. + Ability to interact with account management and project managers. + Experience interacting with vendors and geographically disperse… more