- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in case management ... system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by their rank, thanks… more
- Cardinal Health (Austin, TX)
- … contact for employees, patients, and providers to resolve issue** **Serve as a subject matter expert providing coaching and training to employees in the ... building a bench of talent** 2 to 4 prior experience in call center , healthcare, or related field, preferred** Health insurance knowledge with both commercial and… more