- Burlington (Plymouth, MA)
- …in a fast-paced environment, join Our Burlington team as a ** Customer Service Lead ** ! **Overview:** As the Part Time Customer Service Lead ... to provide exceptional, friendly and professional customer service at all times. You'll lead by...a competitive wage, flexible hours, and an associate discount. Part -time associates, based on hours worked, may be eligible… more
- GovCIO (Boston, MA)
- **Overview** GovCIO is currently hiring for a Service Desk Analyst - Team Lead to provide first-line technical support to the organization's end-users to resolve ... issues related to IT hardware and software. The service desk analyst team lead monitors ... monitors service delivery activities to ensure service level agreements are met and improve customer… more
- M&T Bank (Boston, MA)
- **Overview:** As a Lead Experience Strategist within the Enterprise Transformation Enablement team, you will be part of a team of design, agile and change ... experiences for our customers and employees and driving the adoption of customer -centric, agile and change management mindsets, behaviors, and practices among key… more
- IQVIA (Boston, MA)
- …financial management; communications; and milestone deliverables. May perform role of Data Team Lead (DTL), Program Lead , Customer Site Manager, and/or a ... improvements, issue escalation, workload projections, and provide technical expertise. + Lead direct negotiations with customer , eg, timelines, financial,… more
- Coinbase (Boston, MA)
- …team is dedicated to eliminating customer pain points, empowering our global customer base via self- service and automation, and optimizing customer ... key results. * Lead and manage technical programs to improve the customer experience and scale operations. * Establish key results, write technical PRDs, manage… more
- Coinbase (Boston, MA)
- …feedback loops to product teams. * Develop and implement strategies to optimize customer service operations and drive continuous improvement * Collaborate with ... (GCST) organization, working at the intersection of product and support to transform the customer experience. We're hiring a Senior Program Lead , a pivotal role… more
- Chiesi (Boston, MA)
- …and contractual customer relationships, as well as with Legal, Finance, Customer Service and members of Pricing and Contracts on daily responsibilities. ... work. Who we are looking for Purpose As the Lead , Trade and Channel Strategy, you will act as...in-depth understanding of the overall pharmaceutical product pricing and customer contracts lifecycle within the retail and specialty trade… more
- Paper Source (Boston, MA)
- …efficiencies and operational excellence. As a leader, you mentor and support customer service associates (CSAs), developing their expertise to be successful ... **84177BR** **Title:** Sales Lead - PT **Location/Division:** MA - Boston -...- you love selling our products and make the customer experience exceptional by sharing your knowledge with your… more
- Brink's (Boston, MA)
- …Job Category The Account Services Lead is responsible for account management, customer relations, and customer service and support aspects of the ... accounts. The incumbent functions as primary escalation point for customer service issues and acts as the...ownership for pre and post-sales support issues initiated by customer and internal personnel + Lead activities… more
- Raising Cane's (Boston, MA)
- Starting hiring pay at: 17 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name ... suggests, your main priority is to provide great customer service . In this role, you will... associate, retail team member, cashier, restaurant server, kitchen lead , cook, prep cook, drive-thru cashier or any other… more
- Guardian Life (Boston, MA)
- ** Lead AI Innovation Lead - Data...such as insurance contracts, medical records, sales notes, and customer service logs. + Deliver solutions that ... the wellbeing of its customers and their families. As part of the Data & AI team, this role...are critical to Guardian's revenue growth, risk management and customer experience. Guardian created a Data Science Lab (DSL)… more
- Manulife (Boston, MA)
- …voice of the customer for a major component of Long-Term Care Insurance customer journeys. The Lead Product Owner represents and drives business needs across ... Lead Product Owner is an exciting opportunity to...and support Disciplined Contract Management, by reinventing the LTC customer experience to be digital-first by upgrading legacy systems,… more
- Transdev (Quincy, MA)
- Lead ReservationistTransdev in Quincy, MA is hiring a... customer phone calls and coaching to resolve customer service issues and compliance with the ... Lead Reservationist. The Lead Reservationist is responsible for daily supervision and coaching...and MBTA polices and procedures + Resolving any immediate customer related issues, especially escalated problems + Meeting with… more
- Kellermeyer Bergensons Services (Plymouth, MA)
- …Ability to follow OSHA requirements, safety guidelines, and forklift instructions. + Customer Service oriented, friendly, and positive demeanor with the ability ... (KBS) has immediate full-time, permanent openings for a Warehouse Lead to join our Warehouse Cleaning/Janitorial crew in Plymouth,..., the following duties and responsibilities will be a part of this opportunity but are not limited to… more
- Clover Food Lab (Boston, MA)
- …The FOH Lead will be responsible for creating a fun, food focused, customer service driven atmosphere that is unique to each location but also embodies ... At Clover, we rely on our Front of House Lead to bring the best example for the front...basic understanding of the Clover brand, aesthetics, and friendly customer service skills (voice, tone, etc.) +… more
- CenterWell (Boston, MA)
- …research lead to understand industry trends, competitor offerings, and customer needs to inform proposal strategies. + Utilize insights from market analysis ... **Become a part of our caring community and help us put health first** The Lead Proposal Developer curates content and collaborates with business partners,… more
- Mastercard (Boston, MA)
- …all. Overview: The LLM as a Service team is looking for a Lead AI/DevOps Engineer to drive our customer experience strategy forward by consistently ... businesses and governments realize their greatest potential._ **Title and Summary** Lead AI/DevOps Engineer Job Description: Who is Mastercard? Mastercard is a… more
- Manulife (Boston, MA)
- …unlock value and secure the enterprise through technology and we want you to be part of it! We are growing our cybersecurity program with the vision to deliver ... to our customers, faster and securely, at scale. The customer is at the focus of everything we do,...better protect the firm's critical assets. As a ** Lead Security Architect** , you'll be responsible for designing,… more
- Canon USA & Affiliates (Boston, MA)
- **Life Cycle Specialist Lead - req1497** **OVERVIEW** The Regional Life Cycle Sales Specialist Lead serves in a supporting capacity to the Regional Life Cycle ... The RLCSS is also responsible for supporting National Sales programs through customer outreach (phone, email, digital tools, and approved social media) to determine… more
- Datavant (Boston, MA)
- …sector engagement, who excels in fast-paced environments and is eager to drive impact as part of our Customer Success team. Customer success is the value ... success for our customers. This role includes responsibilities for Customer Success outcomes (eg, value realization, customer ...in achieving success as they would define it. + Lead with curiosity and dive deep into learning and… more