- Capital One (Boston, MA)
- Senior Manager , Customer Trust & Field Security Specialist - Capital One Software (Remote)About the Role:We are seeking an experienced and detail-oriented Senior ... with horizontal cybersecurity expertise to join our dynamic Customer Trust & Field Security team. This critical role... trust strategy, directly influencing business growth and sales success by building trust and demonstrating our commitment to… more
- Posh AI (Boston, MA)
- …you'll own the strategy, systems, and processes that align Marketing, Sales, and Client Success across the entire customer journey. If you thrive in ambiguity, ... - and we're looking for a Senior Revenue Operations Manager to help us scale smarter, faster, and more...improve scalable GTM processes across Sales, Marketing, and Client Success . Partner with leaders to design sales processes, define… more
- Sungage Financial (Boston, MA)
- …the ever-changing demands of our exciting, dynamic industry but always with a customer -centric approach. This is an exciting opportunity to join and shape our team ... going forward. Sungage is seeking a Compliance Manager to join our dynamic Compliance Team. In this...legal team, and bank partner, to monitor and track customer complaints Review and approve revisions to existing policies… more
- Citizens (Boston, MA)
- …goalsAbility to effectively ask questions and identify needs to improve the customer relationshipProven success with building relationships, and recommending and ... financial checkup appointments, as you understand what might be a good fit for a customer now, may not be 6 months from now. All financial policies and procedures… more
- Posh AI (Boston, MA)
- The Role We're looking for a Senior Product Manager to own the vision, strategy, and execution of Posh's shared platform and Knowledge Management System (KMS)-the ... : You are the strategic driver of the Knowledge Management System-its roadmap, success metrics, and long-term evolution. Define the Vision : Set the direction for… more
- Maplewood Brewster LLC (Centerville, MA)
- …toward a rewarding career with us! Essential Functions: Job Duties: Provide outstanding customer experience for residents and their loved ones as well as other ... with supervisor and other staff. Advise supervisor and appropriate manager in any changes in physical and mental health...perform well by the ability to contribute to the success of a project or the organization Equal Opportunity… more
- ISC2 (Boston, MA)
- …and connectedness that empowers all of our successes. Learn more. **Position Summary** The Manager , Customer Success & Account Management leads the team ... expansion. You will be accountable for the performance of the Customer Success Account Managers and for aligning fulfillment operations with organizational… more
- Cengage Group (Boston, MA)
- …. Location: Remote or Hybrid (Territory-Based) **ABOUT THE ROLE** As a Manager , Customer Success , you will play a dual ... of team members + Contribute to cross-functional initiatives that enhance the customer success experience **What You'll Need:** + 3+ years of experience in … more
- Mastercard (Boston, MA)
- …Mastercard Services organization. We are seeking an experienced Partner Manager or Customer Success Manager to effectively manage a portfolio of ... utilize Mastercard services to mitigate risk and prevent fraud. The Partner Customer Success Manager will support partners throughout the onboarding process,… more
- NTT America, Inc. (Boston, MA)
- …Potential: Whether 2 Years or 20, Discover Rewarding Journeys with Us!** The **Principal Customer Success Manager ** is an experienced and highly strategic ... manage a team, they serve as a thought leader within the Customer Success department, contributing to process improvements and best practices. **Duties and… more
- Acxiom (Boston, MA)
- The Consultant - Solution Customer Success Manager for Adobe Workfront (Adobe Practice) will serve as the primary advocate for client success , ensuring ... measurement templates and tools **QUALIFICATIONS** Required + 2-4 years of Customer Success or Account Management experience in client-facing roles in consulting… more
- Proofpoint (Boston, MA)
- …and self-motivated individual to join our growing field services team. The mission of the Customer Success Manager is to ensure that our customers realize ... providing realized value from their partnership with us. + Create and maintain Customer Success Plans (CSP) for each of your customers that align with their… more
- MongoDB (Boston, MA)
- …and Toyota, trust MongoDB to build next-generation, AI-powered applications. Individuals in the Customer Success Manager role have a passion for technology ... **Our ideal candidate will have** + 7+ years experience working in Customer Success , Account Management, Client Services or other similarly customer -centric… more
- Cleo (Boston, MA)
- ** Customer Success Manager ** Remote **What You Will Be Doing** + Uphold Cleo's Customer Success strategy and processes, ensuring that 100% of ... + 5+ years working at an Enterprise Software and/or SaaS Company in Customer Success , Sales/Account Management, Professional Services, or a related field +… more
- Confluent (Boston, MA)
- …through the Skillbridge Program by the Department of Defense. **About the Role:** The Strategic Customer Success Manager (SCSM) will play a key role in ... driving customer success , retention, and subscription expansion within our Public Sector organization. SCSMs provide thought leadership and actionable… more
- Cengage Group (Boston, MA)
- …where needed to stay on track. Regularly analyzes and reports on customer success metrics, providing insights and recommendations for continuous improvement, ... and progress towards sales goals. Builds mitigation plans where needed. + ** Customer success initiatives** : Leads and drives projects and initiatives focused on… more
- Datavant (Boston, MA)
- …to realize our bold vision for healthcare. We are looking for an experienced Customer Success pro who thrives in a fast-paced environment. Customer ... for our customers. This role includes responsibilities for Customer Success outcomes (eg, value realization, ...customer stakeholders + Seasoned strategic program and project manager focused on connect the dots thinking that puts… more
- MongoDB (Boston, MA)
- …oversight, this role will also be responsible for the direct leadership of the other Customer Success team members (CSMs) aligned to the account. This role will ... degree preferred with 1-2 years of management experience, preferably in a customer success or account management capacity + 12+ years relevant experience in CS,… more
- JPMorgan Chase (Boston, MA)
- …technology and industry partnerships to deliver actionable insights that drive investment success . This is your opportunity to collaborate with top talent, innovate ... worldwide. **Job summary** As a Performance and Risk Analytics Manager in the Performance and Risk Analytics Team, you...to our global workforce are directly linked to our success . We are an equal opportunity employer and place… more
- Acxiom (Boston, MA)
- …helping brands achieve the number one mantra for every business - know your customer . For fifty years, we've helped marketers deal with a fast-changing future of ... growing channels, data and technology. By understanding the customer , marketers can communicate with relevance everywhere and drive...who are the single most important driver of our success . We're looking to hire people who share our… more
