- Capital One (Boston, MA)
- …years in customer -facing roles, acting as a trusted advisor to senior security and IT leaders.Deep technical understanding of cybersecurity principles, data ... Senior Manager, Customer Trust & Field...with self-service access to relevant security, privacy, and compliance information. Customer Engagement: Act as a trusted technical … more
- Parallel Fluidics, Inc (Boston, MA)
- …engineering and manufacturing teams to align processes with company goals. Provide technical expertise to support customer inquiries and product development ... Senior Micro Injection Molding Engineer About the Role...dynamic work environment where your contributions directly impact our success . Opportunities to work on cutting-edge technologies in life… more
- Posh AI (Boston, MA)
- …Shape Strategy & Roadmap : Align roadmap priorities with company goals, customer needs, and technical constraints. Clearly communicate and defend trade-offs ... The Role We're looking for a Senior Product Manager to own the vision, strategy,...the strategic driver of the Knowledge Management System-its roadmap, success metrics, and long-term evolution. Define the Vision :… more
- LinearB, Inc (Boston, MA)
- …remote in the Boston, MA office. Responsibilities Partner with teams across Sales, Customer Success , Marketing, Finance and Product to analyze needs and deliver ... thinker with strong technical acumen to join our team as a Senior Revenue Operations Business Analyst. This role is ideal for someone who blends deep… more
- Confluent (Boston, MA)
- …One Team. One Data Streaming Platform. **About the Role:** Confluent is searching for a Customer Success Technical Architect (CSTA) to act as a trusted ... Sales, Product, Services, Support and Training teams to drive technical success . + Identify customer ...present periodic customer reviews, including analysis of technical health and operational performance, to Confluent senior… more
- MongoDB (Boston, MA)
- …and Toyota, trust MongoDB to build next-generation, AI-powered applications. Individuals in the Customer Success Manager role have a passion for technology and ... candidate will have** + 7+ years experience working in Customer Success , Account Management, Client Services or...or with another internal MongoDB team members, advising the customer on strategies to optimize their technical … more
- Acxiom (Boston, MA)
- The Consultant - Solution Customer Success Manager for Adobe Workfront (Adobe Practice) will serve as the primary advocate for client success , ensuring ... work, and measurement templates and tools **QUALIFICATIONS** Required + 2-4 years of Customer Success or Account Management experience in client-facing roles in… more
- Confluent (Boston, MA)
- …Program by the Department of Defense. **About the Role:** Confluent is searching for a Customer Success Technical Architect (CSTA) to act as a trusted ... Sales, Product, Services, Support and Training teams to drive technical success . + Identify customer ...present periodic customer reviews, including analysis of technical health and operational performance, to Confluent senior… more
- Autodesk (Boston, MA)
- …team of 100+ employees responsible for Consulting Delivery, and contribute to overall customer success and adoption + Develop and execute against regional ... of >$80M, and successful adoption of Autodesk solutions + Engage with senior customer executives to demonstrate Autodesk thought leadership, cocreate strategic… more
- Amazon (Boston, MA)
- Description We are seeking an exceptional Senior Product Manager Technical to join our Alexa AI Product team, where you will be at the forefront of ... with world-class scientists, engineers, and cross-functional teams to translate complex technical capabilities into delightful customer experiences. The position… more
- DataRobot (Boston, MA)
- …high-impact post-sales technical engagement. As a key member of the Customer Success leadership team, the VP partners cross-functionally with Account ... + Lead the evolution of AI Technical Success to support new product offerings, emerging customer...and scale a multi-regional team of AISMs (I-III) and senior managers, fostering a culture of accountability, innovation, and… more
- Fujifilm (Boston, MA)
- **Position Overview** The Senior Technical Support Engineer, MI - I (Tier 1) provides highly visible remote technical support across our product lines for ... with peers and other team members when working on more complex technical issues. + Effectively documents cases throughout the process of troubleshooting the… more
- Chewy (Boston, MA)
- **Our Opportunity:** The HR Systems & Solutions team is seeking an experienced ** Senior Technical Program Manager (TPM)** to join the Service Delivery ... This is a highly visible position that calls for creativity, analytical capabilities, technical proficiency, and the skill to persuade individuals at every level of… more
- Coinbase (Boston, MA)
- …patterns and is able to sustain Critical User Journey performance in alignment with customer demand. *What you'll be doing (ie. job duties):* * Drive the strategy ... across cloud, networking, storage, and compute platforms, driving highly technical and cross-functional outcomes * Partner cross-functionally with engineering,… more
- Proofpoint (Boston, MA)
- …college degree in a business area, technical area or equivalent + Demonstrate customer success principles and the rationale for the related behavior + Must ... our growing field services team. The mission of the Customer Success Manager is to ensure that...a fast-paced environment that demands interaction with enterprises at senior levels, as well as with technical … more
- MongoDB (Boston, MA)
- …oversight, this role will also be responsible for the direct leadership of the other Customer Success team members (CSMs) aligned to the account. This role will ... multiple, post-sale delivery resources dedicated to servicing our strategic customer including but not limited to ( Technical ...with 1-2 years of management experience, preferably in a customer success or account management capacity +… more
- Amazon (Boston, MA)
- …AWS Partner Network. - Leverage your deep expertise in business applications and customer experience to influence senior business leadership at partners. - Draw ... AWS well with partners and customers. - The ability to drive productive discussions with senior business and technical personnel. - A broad and deep technical… more
- Constellation (Boston, MA)
- …owning the accuracy and integrity of customer and account data in Customer Relationship Management (CRM) system and providing technical support to the sales ... data in Customer Relationship Management (CRM) system and providing advanced technical support to the sales and account management team. This role is also… more
- Amazon (Boston, MA)
- …Proven ability to establish technical credibility with engineering teams and senior technical decision-makers * Has led teams and/or engagements utilizing ... (ProServe) team is seeking a highly skilled and versatile Senior Engagement Manager (EM) to join our team and...bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer … more
- Amazon (Boston, MA)
- …experienced technology professional, you will be expected to: 1. Act as the technical leader for customer engagements and/or the security workstreams of ... Professional Services (AWS ProServe) team is seeking a skilled Senior Delivery Consultant to join our Cloud Security team....design, implement, and automate solutions in AWS to protect customer assets, enable customer security teams to… more
