- Piedmont Airlines (Salisbury, MD)
- …Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. The primary ... aircraft. The successful candidate will be able to successfully complete the Customer Service Agent training course, be able to lift seventy (70)… more
- Zoom (Annapolis, MD)
- …resources as and when necessary + Conduct discovery meetings and deeply explore the customer next generation virtual agent /AI use cases + Meet or exceed ZVA ... You will work closely with the sales and other cross functional teams to help our customers design for...with a strong understanding of the sales process and customer journey. + Familiarity with virtual agent … more
- Wolters Kluwer (Hagerstown, MD)
- …your place here. (https://youtu.be/OZ2kSzAaXK4?si=sDgZ7DZUbMnBddMq)** **What We Offer: ** The Customer Service Coordinator role offers growth potential ... and amazing benefits. **What You'll be Doing:** As a Customer Service Coordinator, you will utilize your...metrics to identify areas for improvement. + Collaborate with cross -functional teams to enhance customer satisfaction. +… more
- Montage Marketing Group (MD)
- …to maintain strong service quality. + Act as the main escalation agent for challenging customer inquiries. + Hold support desk agents accountable for ... Full-time, Exempt Salary: $75,000-$85,000 Annually Are you a seasoned Customer Service Help Desk Manager looking for...Trouble shoot ServiceNow system issues, minimizing system and support agent down time. Customer Support Excellence +… more
- Anywhere Real Estate (Baltimore, MD)
- …+ A customer -centric approach with a focus on delivering high-quality service + Planning and organization skills; ability to multi-task in a fast-paced ... ** Customer Experience Concierge / Inside Sales (Remote)** The...Concierge** role. This role is responsible for providing exceptional service to our client's customers by answering questions, resolving… more
- Anywhere Real Estate (Baltimore, MD)
- …the center of the transaction by anticipating their needs to provide exceptional customer service throughout the transaction process. + Technical- ability to ... parties involved in the listing and transaction. + Prioritize service to the agent and all parties...our people-first culture,** which thrives on empowerment, innovation, and cross -company collaboration as we keep moving the world forward,… more
- Raymond James Financial, Inc. (Timonium, MD)
- …questions or concerns. + Handle stressful situations and provide a high level of customer service in a calm and professional manner. + Analyze problems and ... and as part of a cohesive team. + Provide a high level of customer service . **Education/Previous Experience** + High School Diploma or equivalent and one… more
- Huntington National Bank (Hagerstown, MD)
- …and creating a roadmap for leveraging new technologies to enhance our service offerings. This role requires a deep understanding of emerging technologies and ... and Agentic AI. T his individual will prototype transformative AI solutions, architect agent -based systems, and drive the exploration of the art of the possible to… more
- DoorDash (Baltimore, MD)
- …pivot tables. + You have 3+ years' experience: In Operations, Warehouse Logistics, Customer Service , Retail Management, Fulfillment, or related field + You have ... for the team. You'll serve as a leading change agent for your site, helping your team to navigate...growth projects. You'll tackle onsite escalations, including coordination with cross -functional partners. + Operate: With your thumb on the… more
- GE HealthCare (Baltimore, MD)
- …of this role is to drive operational excellence, regulatory compliance, and customer satisfaction while supporting strategic growth initiatives. This is a highly ... builds a healthier world. **Job Description** **Responsibilities** + Be the change agent for people, process, and systems + Develop and execute operational… more
- OneMain Financial (Baltimore, MD)
- …Product Management, and our proprietary communications hub (Communications Platform as a Service - CPAAS) platform, you will own the execution of the Contact ... manage one or more agile development teams of 10+ individuals within Customer Communications Technology Lane. + Collaborate on and influence cross -organization… more
- Humana (Annapolis, MD)
- …KPIs, and guide roadmap iteration + Champion the voice of the customer - integrating qualitative feedback and behavioral signals into continuous onboarding ... science to translate insights into performance marketing tactics + Strong cross -functional leadership and stakeholder management **Preferred Qualifications** + MBA +… more
- Lumen (Annapolis, MD)
- …the strategy, development, and go-to-market execution of new product and service offerings that monetize Black Lotus Labs' threat intelligence capabilities. This ... Lumen's Black Lotus Labs threat intelligence, with focus on scalable, customer -centric offerings. + Collaborate with engineering, threat research, and data science… more
- Marriott (Bethesda, MD)
- …of customer /stakeholder needs and actions consistent with the company's service standards. + **Global Mindset** - Supports employees and business partners with ... problem-solving skills working independently and through leading outcomes for cross functional teams + Excellent understanding of change management, testing… more
- Zurich NA (Annapolis, MD)
- …with the organization's appetite, balanced with sound business opportunity. + Make agent /broker/ customer and on-sight calls with a planned and well-prepared ... authority levels on assignments of higher technical complexity ensuring a high-level service to customers. Our Underwriters are Client Externally Focused and the… more
- M&T Bank (Baltimore, MD)
- …3 years' relevant work experience with direct client contact Strong focus on customer service and satisfaction Excellent verbal and written communications skills ... as assigned. **HOW YOU CAN GROW YOUR CAREER:** Our team employs extensive cross -training in order to provide employees with a comprehensive view of all aspects… more
- Alaka'ina Foundation Family of Companies (Frederick, MD)
- …Potential need for a Medical Laboratory Scientist to support our government customer located in Fort Detrick, Frederick, MD. DESCRIPTION OF RESPONSIBILITIES: + Serve ... the phases of infection in representative laboratory animals prior to and following agent exposure. Assist in the preparation of labels and sample tubes, required… more
- CACI International (Aberdeen Proving Ground, MD)
- …and established team with the design, deployment, and continued automation of Service updates + Maintain existing services while introducing new capabilities in a ... and CaC (Configuration as Code) + Experience with CI/CD Pipelines and cross -platform applications + Excellent understanding of DevSecOps and Agile practices +… more