- Lumen (Annapolis, MD)
- …the world and shape the future. **The Role** We are seeking a strategic, customer -obsessed Director of Omnichannel Customer Experience & AI-Enabled Support ... / chat / API), and AI powered automations that enable channel transitions that maintain customer context for seamless channel switching. + Lead… more
- OneMain Financial (Baltimore, MD)
- …initiatives around contact center utilized by OneMain's Branch and Central operations to execute multi- channel and omni - channel communication via 1 way and 2 ... We are currently seeking a Software Engineering Associate Director - Communications to drive the engineering and...or more agile development teams of 10+ individuals within Customer Communications Technology Lane. + Collaborate on and influence… more
- Bob's Discount Furniture (Aberdeen, MD)
- …is more than just a furniture store. We are one of the fastest growing omni - channel furniture retailers in the country with over 190 stores! How We Will ... departments is necessary in maximizing workflow. In order to meet customer commitments and deadlines, establishing building goals are important. This position… more