- CACI International (Forest Heights, MD)
- …Required: Up to 10% Type of Travel: Local * * * CACI is seeking an experienced Enterprise IT Service Desk Manager to manage operations for a 24x7x365 ... Service Desk Manager Job... Service Desk Manager Job Category: Project and...Provide thorough triaging of tickets by liaising with other IT teams + Assist other IT teams… more
- William C Brown Inc (Bowie, MD)
- …year of Red Hat Enterprise Linux (RHEL) is highly desired. + Must be experience supporting IT Service Desk environment. + Demonstrable customer Service ... Service Desk Agent (Third Shift) EOE... Service Desk Agent (Third Shift) EOE Statement We are...drives in Red Hat Enterprise 6 using Linux Volume Manager . + Install and configure Apache webserver in Solaris10… more
- Silver Diner Development, LLC (Bethesda, MD)
- …internal promotions, with more than 60% of our managers and ALL of our General Manager and Area Directors having been promoted from within. We offer more than a job ... our mission of executing excellence. We are hiring Front Desk Coordinators. We are looking for contagiously friendly, warm,...opportunity for growth, including becoming a trainer, supervisor, and manager . Over 60% of our managers and 100% of… more
- TriTech Enterprise Systems, Inc. (Baltimore, MD)
- …Acrobat, Cisco VPN software and imaging software. + Senior level experience using service desk software (opening, documenting, closing, follow up on service ... copiers. + Assist in monitoring the SHA Desktop Maximo queue, triage, and resolve service requests assigned to the queue. Document resolutions in the service … more
- Rocket Software (Annapolis, MD)
- …broader communication. **Required Qualifications:** + Three (3) to five (5) years of Service Desk Leadership experience with a demonstrated pattern of increasing ... in what they're doing!** **Job Description Summary:** As the Manager of IT End User Experience (EUX)...Certification - ITIL Foundation required. + Extensive knowledge of Service Desk Management tools, eg, Jira … more
- Perdue Farms, Inc. (Salisbury, MD)
- …top US grain companies. **Summary** We are recruiting for an IT Support Supervisor. The Service One Service Desk is the first point of contact for all ... needed ( Service One customer support techs and IT Support Manager ). 6. Audit IT...a plus:** + 3+ years of Service Desk support. + HDI Support Center Manager … more
- Sierra Nevada Corporation (Hagerstown, MD)
- …request; promptly enter/prioritizes/track/monitor/update and follow-up/ close all tickets received via the IT Service Desk tracking system, telephone calls ... technical position will diagnose, resolve, and respond to local IT incidents and service requests. Support will...takes direction from, and is supervised by a Corporate IT supervisor / manager . Will also receive… more
- TEKsystems (Baltimore, MD)
- …day. If you need help there will be 2 others at this location, one is the IT Manager the other is a programmer. Skills: Active Directory, help desk , desktop, ... Additional Skills & Qualifications: Team player, outgoing, very good customer service Experience Level: Intermediate Level About TEKsystems: We're partners in… more
- Zantech (MD)
- …device management, IT asset management, domain services, network transport, and service desk . Required Knowledge, Skills and Abilities: * Project Management ... Zantech is looking for an upcoming onsite Senior Program Manager to serve as the Government's point of contact...OIG with a Defense-partner to support OIG Information Technology ( IT ). The DoD OIG Office of Chief Information Office… more
- SAIC (Rockville, MD)
- …of the managers from infrastructure, M-365 to include email and platform, deskside, service desk , and other subject matter experts embedded within the program. ... **Description** SAIC is currently looking to add an Infrastructure Manager to one of our HHS programs. In this...management - Serve as an escalation point for our service desk on all server-related requests or… more
- GSI Service Group Inc. (Edgewood, MD)
- …the CMA KMS infrastructure and data requirements periodically in coordination with the CMA IT Project Manager to determine the optimal balance of operating cost ... or computing resources should be prioritized with the CMA IT Project Manager against other KMS activities....KMS site. **_CMA KMS Helpdesk Services:_** monitor the help desk email requests, phone calls (approximately 1-5 emails and… more
- Cayuse Holdings (Andrews AFB, MD)
- …Project Manager - Network Ops will assist in supporting the ANGRC IT Help Desk Support Services by developing and implementing standard operating procedures ... Core Values of Cayuse. **Responsibilities** + Documenting and reporting product or service quality levels + Developing and implementing standards for inspection +… more
- Northrop Grumman (Baltimore, MD)
- …other senior leaders + Support asset management, financial management, change management, service desk , innovation and customer satisfaction and procurement + ... who will oversee and manage the operational tools, processes and workflows. Project Manager serves as the liaison between various IT , Cybersecurity and… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …Tier-II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier-III support as required for advanced ... partners with the government to plan and deploy complex, IT -enabled, and mission-essential capabilities. Our goal is to help...and experienced Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech Control to assist in directing and… more
- Cayuse Holdings (Andrews AFB, MD)
- …delivery of quality outcomes. The Program Manager will support the ANGRC IT Help Desk Support Services by providing direction, leadership, quality assurance ... and federal regulations and procedures utilizing the DoD Enterprise Service Management Framework (DESMF) as a guide to manage...or a minimum of seven years' experience in leading IT initiatives at the project or program manager… more
- Cayuse Holdings (Andrews AFB, MD)
- …The Project Manager - QA will provide assist in supporting the ANGRC IT Help Desk Support Services by providing analysis and documentation of the short- ... **Responsibilities** **Job Responsibilities** + Documenting and reporting product or service quality levels + Developing and implementing standards for inspection… more
- Community Clinic Inc. (MD)
- …and empowered community for generations to come. Position Summary: The Practice Manager , directed by the Health Center Operations Director, serves as an integral ... As a member of the health center leadership triad, the practice manager is responsible for managing and supervising the operational and administrative functions,… more
- Ensono (Annapolis, MD)
- Product Manager , Security & End User Support ServicesRemote -...specifically InTune + End User Windows Device Security + Service Desk + IT Asset ... reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up… more
- SHI (Annapolis, MD)
- …and AWS Cloud environments + Cloud engineering experience in Azure and AWS + Cloud service desk or other related technical support experience in Azure and AWS + ... **Job Summary** The Technical Account Manager on the Managed Services team serves as...as a subject matter expert on the customer's managed IT environment. The TAM conducts regular business reviews with… more
- DealerOn, Inc. (Rockville, MD)
- Job Description: The Manager of Customer Support has a technical component that combines a passion for developing and leading teams, solving complex business ... zealous Voice of the Customer, and a data/process driven change agent. The Manager of Customer Support requires a balanced approach between the customer experience… more