- Leidos (Rockville, MD)
- …Leidos' Civilian Health Solutions Operation is seeking a dynamic, mission-centric hands-on **Senior** ** Service Desk Analyst ( Tier 3 support)** to support a ... **Required Qualifications:** + Bachelor's degree and 8+ years of experience supporting a service desk or IT support team. + Ability to potentially interact… more
- Koniag Government Services (Baltimore, MD)
- …**Job ID 2390216** **Tuknik Government Services,** a Koniag Government Services company, is seeking a Tier I Help Desk Analyst that is able to obtain a Public ... holidays, three weeks paid time off, and more. **Help Desk ** Tuknik Government Services, LLC (TGS) is 8(a) certified...(TGS) is 8(a) certified company providing leading edge enterprise IT solutions and professional services to Defense and Civilian… more
- Gama-1 Technologies (Silver Spring, MD)
- This position is part of a larger team of IT Customer Service professionals, engineers and managers who follow the ITIL framework. You are responsible for ... Customer Support field. This position includes working with service delivery metrics, Service Level Agreements (SLAs),...Tier II + Maintain VTC system + Provide IT support for remote customers using government-approved remote support… more
- Farfield Systems (Fort Meade, MD)
- …Citizenship Immediate long term position. (Monday thru Friday 10am-6pm) Responds to internal and external IT Service Requests for IT service on both Unix ... of Web- or email-submitted requests. Logs and tracks inquiries using service request management database and maintains history records and related documentation.… more
- Alaka'ina Foundation Family of Companies (Aberdeen Proving Ground, MD)
- …Maryland. DESCRIPTION OF RESPONSIBILITIES: + Provides IT Tier I/II service center support + Provide help desk support to C5ISR personnel. Support ... Foundation Family of Companies (FOCs) is looking for an IT Tier I/II Help Desk ...IT support through telephone, remote assistance, and on-site service for all users + Provide help desk… more
- General Dynamics Information Technology (Fort Meade, MD)
- …Top Secret SCI + Polygraph **Job Family:** SCA **Skills:** Desktop Computers,Help Desk Support, IT Hardware **Experience:** 10 + years of related experience ... **US Citizenship Required:** Yes **Job Description:** **Help Desk Support Service Specialist** **- Senior** **-...applications, and hardware. + Handles problems that the first- tier of help desk support is unable… more
- MSys Inc. (Hanover, MD)
- … Tier 1 and Tier 2 IT support to customers in a Service ...desk calls and log each one into the IT service desk system (presently IBM ... to emails in the service desk mailbox and log into the IT Service Desk system (presently IBM Maximo). If current technology is replaced during the… more
- CACI International (Hanover, MD)
- …the daily activities of configuration and operation of IT systems + Provide Tier 1 (Help Desk ) problem identification, diagnosis and resolution of problems + ... engineering, architectural, technical, implementation and maintenance of an enterprise IT service management system to manage customer...accessing and using IT systems + Provide Tier 1 (Help Desk ) and Tier… more
- Parsons Corporation (Baltimore, MD)
- …want to be part of a team that supports USCYBERCOM's internal command IT systems, to include one-of-a-kind cyberspace operations systems? We're looking for someone ... who is a solid IT Specialist to be a key contributor to that...Skills:** + Experience with VTC scheduling / troubleshooting + Tier 1 support experience + Experience with JIRA and… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …Tier -II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier -III support as required for ... Competitive Range partners with the government to plan and deploy complex, IT -enabled, and mission-essential capabilities. Our goal is to help you develop and expand… more
- General Dynamics Information Technology (Patuxent River, MD)
- …and requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT training. This position ... Information Sciences, or related IT discipline. + **Required Technical Skills:** Help Desk Tier 1 operations. + **Location:** Onsite at Patuxent River, MD. +… more
- CACI International (Bethesda, MD)
- …correct core problem + Providing Tier 1-4 support: + Tier 1 basic help desk resolution and service delivery. + Tier 2 in-depth technical support. + ... Help Desk Specialist SME Job Category: Information Technology Time Type:...Tier 3 expert product and service support. + Tier 4 outside support for… more
- CACI International (Forest Heights, MD)
- …in a timely manner. + Handle incoming technical escalations from Service Desk , Network Operations Security Center, Tier II, and other support teams. + ... Network Engineer Tier III Job Category: Information Technology Time Type:...incidents in a 24/7/365 environment. This position will support IT operations and engineering activities. They will quickly identify… more
- System One (Pikesville, MD)
- …software products + Posses familiarity with ServiceNow ticketing system + Follow established Service Desk processes for ticket management + Develop and maintain ... Tier 2 Network Installation Technician-ONSITE DC-Washington Must be...and related hardware in order to deliver required desktop service levels. Duties and Responsibilities: + Install, configure, test,… more
- William C Brown Inc (Bowie, MD)
- …products (ie Remedy) CRQ/WO/INC/KMS management. + Hands on experience being part of an IT service desk team. + Excellent written and communication skills ... Service Desk Agent EOE Statement We... Service Desk Agent EOE Statement We are an equal...3:30 PM weekend shift) The Enterprise Operations Center (EOC) Tier 1 System Support Analyst is part of the… more
- Dataprise (Rockville, MD)
- About the role: Service Desk Engineers work as part of our Technical Engineering Center (TEC) in providing remote technical support to Dataprise customers in a ... Provide first contact support of incoming requests to the Service Desk via telephone, web portal, email,...team members or external resources as needed. + Provide first- tier support to end users for Windows Workstations, MAC… more
- CACI International (Bethesda, MD)
- …experience. + TS/SCI clearance with poly + In-depth experience and knowledge of Help Desk support and IT Service Management + Demonstrated experience with ... services as focal point for customer concerns + Deliver IT Service Management support for applications over...to to ensure a timely resolution + Coordinate second tier support for application continuity of service … more
- COMSO, Inc (Fort Meade, MD)
- …+ Provides 365 days, 4 days a week, 10 hour a day Shift (0600 - 2200) Help Desk support as defined by first response/ Tier 1 support. + Work with a small team ... providing service availability monitoring and help desk support...communicate outage information to co-workers and customers + Provide tier 1 response to customer service requests… more
- TEKsystems (Annapolis, MD)
- Description: The Service Desk Analyst serves as the initial point of contact for IT and customer support for our team and ensures proper operation of ... and actively resolving end-user support requests, as well as tier 1-3 functions. Problem resolution may involve logistical support,...computing, special events, and meetings. The cornerstone of the Service Desk Analyst role is to provide… more
- General Dynamics Information Technology (Fort Meade, MD)
- …**Job Family:** Systems Administration **Skills:** Information Technology ( IT ) Infrastructure,System Administration,Troubleshooting **Experience:** 3 + years of ... for deployment of new services. + Maintains system documentation. + Provides desk side support to users and evaluates vendor products. + Makes recommendations… more