- CACI International (Forest Heights, MD)
- Service Desk Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of ... Required: None Type of Travel: None * * * **The Opportunity:** CACI is seeking a Service Desk Analyst to support an existing IT Service Desk team.… more
- CAI (Annapolis, MD)
- …Number** R5490 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** As a Service Desk Analyst , you will be responsible for receiving ... Description** We are looking for a bilingual customer service -oriented **Bilingual Service Desk Analyst ** to provide Level 1 technical support to both… more
- TEKsystems (Halethorpe, MD)
- Description The Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts via phone calls, emails, and chats. This role is ... customer service ,call center operations,phone support Additional Skills & Qualifications Service Desk experience Experience Level Expert Level Pay and… more
- TEKsystems (Halethorpe, MD)
- The Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts via phone calls, emails, and chats. This role is responsible for ... center experience 1-2 years of experience working with "help desk ticketing tools" ie Service Now, Ivanti...working with "help desk ticketing tools" ie Service Now, Ivanti Experience supporting Work from Home end-users… more
- TEKsystems (Baltimore, MD)
- …diagnosing, and resolving end user calls in a single point of contact help desk environment, and providing assistance to other members of the team. An average call ... Expert level Microsoft Word\Outlook troubleshooting and formatting Exceptional customer service experience Critical Thinking, Problem Solving Pay and Benefits The… more
- TEKsystems (Baltimore, MD)
- …diagnosing, and resolving end user calls in a single point of contact help desk environment, and providing assistance to other members of the team. An average call ... lasts approximately 7 minutes; first call resolution rate goal is 75%. The most common calls are listed below: 1. Microsoft Outlook 2. Microsoft Word; Both Troubleshooting and Formatting 3. NetDocuments(a DMS, Document Management System, used to save / search… more
- William C Brown Inc (Bowie, MD)
- …law. Description (Bowie, Maryland Computer Center) We are currently seeking a Tier-1 Level Service Desk Analyst to support a large data center infrastructure ... Service Desk Agent (Third Shift) EOE... Service Desk Agent (Third Shift) EOE Statement We are...within a timely manner as stated in the Help Desk Service /Operating Level Agreement. + Provide triage… more
- Owens & Minor (Annapolis, MD)
- …Employee stock purchase plan + Tuition reimbursement **Position Summary** The Sr. Pricing & Deal Desk Analyst is a critical support role within the Deal Desk ... Sales, Marketing, and other stakeholders to complete the Deal Desk Pricing functions. **_*Current US Residents Only / **Preference...and takes pride in your work + **Collaborative and Service -oriented** - be an ambassador and collaborator to the… more
- Link Solutions Inc (Frederick, MD)
- …CCNA Security, GICSP, GSEC, SSCP, etc.). + 5-7 years experience within a Help/ Service Desk environment. + Experience with remote connection and troubleshooting ... Services and Development. Link Solutions is seeking a Help Desk Support Analyst (Senior-Level) to join our...will work as part of Tier 1 and 2 service teams to ensure a timely response to … more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- As a Help Desk Analyst within the Defense Army Account's ITSM team, you will be at the forefront of technical support, playing a crucial role in maintaining the ... maintains technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals. + Participates in operational… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent EOE Statement We are... Analyst is part of the Enterprise Operations Service Desk staff supporting the agency's systems, hybrid ... notifications and updates to incident stakeholders. + Conduct continuous improvement service desk support and update knowledge base as required. + Perform… more
- Huntington Ingalls Industries (Fort Meade, MD)
- …7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is ... experience in the work force sometime during their final 180 days of active-duty service . The intern will actively train on meaningful projects and work closely with… more
- Marriott (Bethesda, MD)
- …data centric continuous improvement model in partnership with other ITSM Practice Owners, Service Desk Leaders, SRE Leaders and various other departments and ... **Located Remotely?** Y **Position Type** Management **Job Summary** Data Analyst , Backend Infrastructure & Delivery, is part of the...owners across the organization. As a member of the Service Delivery Data and Analytics team, the Backend Data… more
- Huntington Ingalls Industries (Fort Meade, MD)
- …7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is ... Who We Are HII-Mission Technologies is seeking an Intelligence Analyst to join our Operations Support Team (OST) located...This critical position is part of a 24/7 Help Desk team of technicians that is required to maintain… more
- Florida Crystals Corporation (Baltimore, MD)
- …of sugar. The company produces a full line of grocery, industrial, food service and specialty sweetener products. Across North America, ASR Group owns and operates ... Lyle(R), Lyle's(R) and Sidul(R). OVERVIEW The FP&A Sales Analytics Analyst will play two critical roles within ASR's Financial...A willingness to learn about our business, leaving your desk and spending time in a manufacturing environment +… more
- V2X (Patuxent River, MD)
- …support the NAVAIR Navy ERP Business Office (NBO). The Navy ERP analyst provides SAP technical support for the Navy acquisition/procurement processes; specifically ... to analyze and troubleshoot Navy ERP system issues. The analyst provides sustainment and end-user support as well as...of Navy ERP purchase requisitions, purchase orders, goods receipts, service entry sheets, and invoices as they relate to… more
- Science Systems and Applications, Inc. (Linthicum Heights, MD)
- …degree (BS) in a related field plus 3 years of experience in a business analyst role within an IT Service Management setting or an equivalent combination of ... an opening for a highly organized and proactive Business Analyst to join our team at our Linthicum facility....Other duties of this role may include, supporting front desk operations, coordinating company events, and other support activities… more
- Prime Therapeutics (Annapolis, MD)
- …and drives every decision we make. **Job Posting Title** Senior Compliance Analyst (Interpretation and Advising) - Remote **Job Description** The Senior Compliance ... Analyst assists in the implementation of Prime's compliance programs...to requests for information and proposals, develop/revise/maintain departmental SOPs, Desk Top Procedures, and Licensing source documentation; manage the… more
- Prime Therapeutics (Annapolis, MD)
- …and drives every decision we make. **Job Posting Title** Senior Compliance Analyst - Remote **Job Description** Job Description The Senior Compliance Analyst ... to requests for information and proposals, develop/revise/maintain departmental SOPs, Desk Top Procedures, and Licensing source documentation; manage the licensing… more
- CACI International (Annapolis Junction, MD)
- Business Systems Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular ... maintain current AEA Standard Operating Procedures (SOPs) and documented AEA Outreach Service Level Agreements (SLAs) * Responds to complicated user questions *… more