- Link Solutions Inc (Adelphi, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Incident Manager to join our team at Adelphi, ... have an active DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Incident Manager will be responsible for ensuring… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- Service Desk Incident Manager Clearance Required: Secret Clearance Locations: Aberdeen Proving Grounds (Onsite) Position Overview: The Service ... Manager oversees the processing and resolution of service requests and IT incidents. These roles utilize ITIL...to Tier 2 or supervisory staff. + Collaborate with Service Desk Leads and IT teams to… more
- IT Veterans (Greenbelt, MD)
- …IT Help Desk Manager oversees the daily operations of the IT service desk in support of federal agency employees and contractors. This role ensures ... IT Help Desk Manager Greenbelt, MD . Information...recommend process improvements or automation to increase efficiency and service quality. + Participate in IT governance, incident… more
- Cayuse Holdings (Annapolis, MD)
- **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse Commercial Services **_LOCATION_** Remote **_SALARY:_** $20.00-$22.00 **_EMPLOYEE ... TYPE:_** Full-Time Hourly Non-Exempt The Service Desk Agent provides customer ...resolution of problems, incidents, issues, and emergencies including major incident manage escalation to ITOC and/or Major Incident… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …and system assets reported by the operator and user communities through the Global Service Desk . Initiate trouble tickets with external Teleport program SME for ... the expertise of a talented and experienced Senior Logistics Manager to assist in the direction and management of...support is properly aligned with Program Office desires. + Incident Tracking - Monitor and track problems, incidents, failures,… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …Officer (ISSO), Information System Security Engineer (ISSE), Information Technology (IT) Service Desk , Computer Network Defense (CND) Analyst, Telecommunication ... Officer (ISSO), Information System Security Engineer (ISSE), Information Technology (IT) Service Desk , Computer Network Defense (CND) Analyst, Telecommunication… more
- Public Consulting Group (Annapolis, MD)
- …conducting root cause analyses, classifying severity, and planning resolutions. + Work alongside the Service Desk Manager to ensure tickets are routed and ... expectations and regulatory requirements in collaboration with client management and incident management teams. This position is for our EDPlan product. **Primary… more
- Leidos (Bethesda, MD)
- …in MS PowerPoint format. + Provide UCC Tier 3 support in coordination with the Service Desk (and using the government furnished Service Management System and ... Deliver root cause analysis document for each Severity 1 incident escalated to Tier 3 resolved in accordance with...Cisco Telepresence products including Suite, + Working knowledge of Service desk tiered system. **Desired Qualifications:** +… more
- St. George Tanaq Corporation (Suitland, MD)
- …and Bash to streamline maintenance and patching. 5. Network Monitoring and Incident Response - Proficient in using enterprise monitoring tools such as SolarWinds, ... or security anomalies. 6. Experienced in developing and executing incident response playbooks to minimize downtime and protect mission-essential functions.… more
- Marriott (Bethesda, MD)
- …are engaged by the department; This position reports to the Senior Manager , Legal IT Systems Operations. **Specific Expected Contributions** This position will ... in partnership with the Corporate IT discipline. . Manning on-site Help Desk and providing off-site systems support as business needs require, with initial… more