- Link Solutions Inc (Adelphi, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Incident Manager to join our team at Adelphi, ... have an active DoD Security Clearance. + Non-remote (relocation incentive available) Our Service Desk Incident Manager will be responsible for ensuring… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- Service Desk Incident Manager Clearance Required: Secret Clearance Locations: Aberdeen Proving Grounds (Onsite) Position Overview: The Service ... Manager oversees the processing and resolution of service requests and IT incidents. These roles utilize ITIL...to Tier 2 or supervisory staff. + Collaborate with Service Desk Leads and IT teams to… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent (Third Shift) EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for ... Description (Bowie, Maryland Computer Center) We are currently seeking a Tier-1 Level Service Desk Analyst to support a large data center infrastructure… more
- CACI International (Forest Heights, MD)
- …accurately in a fast paced and changing environment. Qualified candidates will work with the Service Desk Manager to ensure all Service Level Agreements ... extensive experience supporting customers in a Service Desk capacity, familiar with ITIL ( Incident , asset,...reviews and timesheets of assigned technicians. * Working with Service Desk Manager to ensure… more
- Link Solutions Inc (Frederick, MD)
- …CCNA Security, GICSP, GSEC, SSCP, etc.). + 5-7 years experience within a Help/ Service Desk environment. + Experience with remote connection and troubleshooting ... Services and Development. Link Solutions is seeking a Help Desk Support Analyst (Senior-Level) to join our team in...service teams to ensure a timely response to service requests and incident tickets. Become an… more
- TekSynap (Fort Detrick, MD)
- …Ten (10) years' experience as a program manager . + Experience managing a 24x7x365 Service Desk of 50+ FTE + Experience managing Profit and Loss + DOD ... (WIs), and program documentation. + Lead the development and implementation of service desk strategy, quality assurance (QA) programs, and continuous improvement… more
- TekSynap (Fort Detrick, MD)
- …Five (5) years' experience as a program manager + Experience managing a 24x7x365 Service Desk of 50+ FTE + Experience managing Profit and Loss + DOD ... (WIs), and other program documentation. + Help implement the service desk strategy, quality assurance (QA) programs,...Manager to join our team supporting DISA JSP Service Delivery. TekSynap is a fast-growing high-tech company that… more
- Marriott (Bethesda, MD)
- …data centric continuous improvement model in partnership with other ITSM Practice Owners, Service Desk Leaders, SRE Leaders and various other departments and ... Remotely?** Y **Position Type** Management **Job Summary** The Senior Manager of ITSM Data and Analytics is part of...help drive transformation across our product teams leveraging IT Service Management data such as incident , problem,… more
- ASM Research, An Accenture Federal Services Company (Fort Meade, MD)
- …Officer (ISSO), Information System Security Engineer (ISSE), Information Technology (IT) Service Desk , Computer Network Defense (CND) Analyst, Telecommunication ... of Roles and responsibilities of the Information Technology (IT) Security Manager /Information System Security Manager (ISSM) for maintaining the appropriate… more
- Lincoln Financial (Annapolis, MD)
- …stability and capacity management. This includes working directly with the IT Service Desk , infrastructure, and business support teams to validate, confirm ... leveraging and applying knowledge to administer the data protection infrastructure and service portfolio. **What you'll be doing** + Responsible for the engineering… more
- The Hertz Corporation (Annapolis, MD)
- …management leaders before key metrics hit their threshold + Resolving tickets in Service Desk for support requests + User management, including onboarding, roles ... include but not limited to solution architecture, infrastructure monitoring, incident response, and automated infrastructure and application deployments across all… more