- Wolters Kluwer (Waltham, MA)
- …which will drive long-term customer value and retention for our business. The Customer Success Director is a senior leadership role responsible for ... based in Europe as well. **About the Role:** We are looking for a Director of Customer Success to lead a global customer success team supporting our… more
- PagerDuty (Boston, MA)
- …in a flexible, award-winning workplace. As our **Regional Vice President, North America Customer Success ,** you will be reporting to the Chief Customer ... centricity, and understanding the motion to win in the enterprise. The Customer Success Management team acts as a Trusted Advisor to our customers, ultimately… more
- Oracle (Boston, MA)
- …owner and will work with product management, architects and DevOps to ensure customer success . **Responsibilities** As Director of Engineering, you will ... **Job Description** As the Director of software engineering in the IoT and...own and drive the service's operations, overseeing customer experience, system stability, reliability, and performance. Lead incident… more
- Verndale (Boston, MA)
- About the Client Success Director role This role can be in our Boston office or Remote for those outside of MA The Client Success Director (CSD), ... also providing leadership, coaching, and escalation support for the broader Client Success team. Partnering closely with the Practice Lead, Solution Consultants, and… more
- Capital One (Boston, MA)
- Director , Strategic Customer Development - Business Cards & Payments (Remote-Eligible) ** Director , Strategic Customer Development** **Level: Director ... humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit....**Summary of Role:** We are seeking an accomplished, results-driven Director of Strategic Customer Development to lead… more
- UKG (Boston, MA)
- …scalable engagement through the Digital Concierge and enabling cross-functional decision-making across Customer Success , Product, Marketing, and Sales. This is a ... proactive, scalable engagement. Enable Cross-Functional Decision-Making Deliver insights to Customer Success , Product, Marketing, and Sales teams to… more
- Merck (Boston, MA)
- …provide strategic leadership that elevates operational efficiency and drives customer success . Reporting to the Executive Director of Channel Operations and ... champion cross-functional improvements, project execution, and IT-enabled enhancements to our customer support systems and processes. If you are passionate about… more
- UKG (Boston, MA)
- …do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end ... do you. **About the team:** UKG is seeking a Director of Sales for our Enterprise sales organization. At...At UKG we foster a company culture that supports success at every level, prioritizing our employees. While the… more
- Clean Harbors (Norwell, MA)
- Clean Harbors is seeking to hire a Director of Customer Service located in Norwell, MA. The Director of Customer Service will be responsible for ... call center, ensuring optimal performance, and driving improvements in efficiency and customer satisfaction. This leadership role requires a strategic thinker with a… more
- Trellix (Boston, MA)
- …targeted campaigns, advocacy programs, and cross-functional collaboration with sales, product, and customer success teams. Strategically grow the customer ... **_Job Title:_** Senior Director , Customer Marketing **About** **Trellix:** **Trellix, the trusted CISO ally, is redefining the future of cybersecurity and… more
- Lumen (Boston, MA)
- …us as we digitally connect the world and shape the future. **The Role** The Director of Customer Insights is a strategic leadership role within the Growth and ... + Demonstrated success in leveraging AI and machine learning for customer segmentation and predictive analytics. + Experience with customer journey mapping,… more
- Verint Systems, Inc. (Boston, MA)
- …and project tracking updates with a regular communications cadence to the Verint FSS Customer Success Director , Sales Director and senior Technical ... Fargo technical IT team and their Integrators to ensure long-term success for both the End- Customer and FSS. The Sr. Technical Consultant will be responsible for… more
- Boston University (Boston, MA)
- …manages up to 30 student employees per semester alongside the Senior Assistant Director for Visitor Experience. This role provides customer service support to ... **Assistant Director of Visitor Experience, Enrollment, Undergraduate Admissions** **Job... for Visitor Experience primary duties include: + Providing customer service assistance in-person and over the phone to… more
- State of Massachusetts (Haverhill, MA)
- …to use their unique strengths and innovation with the goal of student success . **Job Description:** *POSITION: Full-Time Assistant Director of Auxiliary Services ... - Transportation & Athletics (Assistant Director ):*Transportation; Haverhill Campus (Lawrence Campus as needed); 37.5 hours per week, 10-month position (August -… more
- Sunrise Senior Living (Swampscott, MA)
- …The Executive Director is responsible for overall leadership, management, and success of the community. Responsibilities include but are not limited to financial ... and services to seniors better than anyone. The Executive Director creates, in alignment with our mission and values,...the organization's vision and values. + Communicate a clear, customer focused vision, based upon a Resident Centered Model… more
- Dodge Construction Network (Boston, MA)
- …testimonials, reviews, case studies,total economic impact,and logo showcases + Partner with Customer Success to identify champions and build advocacy programs ... Senior Director , Product Marketing Location: Remote, United States **Description**...that turn customer success into brand success ...that turn customer success into brand success + Lead initiatives… more
- Takeda Pharmaceuticals (Boston, MA)
- …best of my knowledge. **Job Description** **About the Role** The Area Sales Director plays a critical role in creating and executing business strategies across the ... area sales performance meets or surpasses company objectives. The Area Sales Director is expected to take ownership and accountability for implementing company… more
- Humana (Boston, MA)
- …, Product Management Conceives of, develops, delivers, and manages products for customer use. The Director , Product Management requires an in-depth understanding ... and help us put health first** Humana's Product organization is seeking a Director of Product Management with deep knowledge of the Adobe Experience Platform (AEP)… more
- Dana-Farber Cancer Institute (Brookline, MA)
- …to the Assistant Vice President, Integrated Philanthropy Marketing, the Director , Philanthropy Marketing Strategy and Account Management provides leadership and ... to the fundraising teams in concert with account team members. The Director will ensure that the account management teams deliver high-quality, creative, strategic,… more
- Cardinal Health (Boston, MA)
- …**Position Summary:** Reporting directly to the General Manager (GM) of Averon, the Director of GPO Operations plays a pivotal and strategic role within the ... essential to delivering high-quality services. A key responsibility of the Director is to ensure consistency in operational procedures, promote efficient workflows,… more