- ASM Research, An Accenture Federal Services Company (Washington, DC)
- The Quality Assurance (QA) Specialist is responsible for analyzing the efficiency and effectiveness of individual case analysts. The QA Specialist reviews ... in both English and Spanish languages. **Key Responsibilities:** The QA Specialist reviews cases, emails, and recorded telephonic interactions and evaluates them… more
- ICF (Reston, VA)
- Description The Bilingual Quality Assurance (QA) Specialist , reporting to the Call Center Quality Assurance (QA) Supervisor, will monitor the ... with performance based contracts primarily focused on the productivity, quality and delivery of service for ICF contracts supporting...to emphasize that your new role as a QA Specialist requires you to be completely engaged with agents… more
- Sherwin-Williams (Falls Church, VA)
- Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and ... recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve...stay up-to-date with product features and maintain the high quality and visual standards of the products and store.… more
- Sherwin-Williams (Washington, DC)
- Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and ... recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve...stay up-to-date with product features and maintain the high quality and visual standards of the products and store.… more
- Fedcap (Washington, DC)
- …and employment goals. + Partner closely with Case Managers and Employment Specialist to align customer readiness with employer needs, ensuring appropriate ... Success in this role requires both strategic market insight and empathetic customer coaching, bridging the gap between business needs and human potential. What… more
- Aerotek (Beltsville, MD)
- **Job Title: Technical Support Specialist - Electrical and Technical Repair** **Job Description** The Technical Support Specialist will serve as the primary ... This role focuses on diagnosing and resolving issues, ensuring customer satisfaction through expert support and prompt problem resolution. **Responsibilities**… more