- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …Certifications or License preferred; + 5-8 years of experience in call center, quality control, quality assurance and/or training. **Other Job Specific ... Skills** + Extensive experience with quality assurance program creation or execution. +...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Washington Metropolitan Area Transit Authority (New Carrollton, MD)
- Sr. Manager Infrastructure Quality Assurance Job ID: 250863 Location: MD-Metro Bldg New Carrollton Full/Part Time: Full-Time Posting Open-Close 10/01/2025 - ... Agency of the Year? WMATA's Department of Facilities is seeking a dynamic Senior Quality Assurance Manager to establish and lead enterprise-wide quality … more
- CACI International (Sterling, VA)
- …will be responsible for developing, implementing, and maintaining quality assurance procedures within the IT Service Management (ITSM) framework, focusing ... processes to ensure compliance with ITSM best practices and customer policies. + Analyze quality metrics and...closely with ITSM process owners to ensure alignment of quality assurance activities with overall service… more
- Koniag Government Services (Washington, DC)
- **Koniag Government Services company** is seeking a Quality Assurance Specialist L2 to support our government customer in Washington, DC. Must be able to ... oversight + Program leadership capabilities **Requirements:** + Strong quality assurance focus + Excellence in customer relations + Advanced communication… more
- Koniag Government Services (Silver Spring, MD)
- **Koniag IT Systems, LLC, a** Koniag Government Services company, is seeking a Quality Assurance Specialist Records Management to support **KITS** and our ... government customer in Silver Spring, MD. **This position requires the...Koniag IT Systems is seeking an experienced Records Management Quality Assurance Specialist to ensure the … more
- CACI International (Sterling, VA)
- Network Incident Management Quality Assurance Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... seeking an experienced and detail-oriented ITIL Network Incident Management Quality Assurance Lead to ensure the highest...reports, etc.) + Leads efforts ensuring high performance and quality are consistent + Develop and maintain customer… more
- CACI International (Springfield, VA)
- Network Event Management Quality Assurance Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... : We are seeking an experienced and detail-oriented ITIL Network Event Management Quality Assurance Analyst to ensure the highest standards of quality… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- CACI International (Sterling, VA)
- Network Incident Management Quality Assurance Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... We are seeking a detail-oriented ITIL Network Incident Management Quality Assurance Analyst to support the continuous...align with ITIL standards and contribute to the overall quality of IT service delivery. **Responsibilities:** +… more
- CACI International (Sterling, VA)
- Configuration Management Quality Assurance Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... Opportunity** : We are seeking an experienced Configuration Management Quality Assurance Lead to oversee and improve...reports, etc.) + Leads efforts ensuring high performance and quality are consistent + Develop and maintain customer… more
- CACI International (Sterling, VA)
- …: We are seeking a detail-oriented ITIL Network Problem Management Quality Assurance Analyst to support our IT service management processes. The successful ... Network Problem Management Quality Assurance Analyst Job Category: Information...certification and training + Good working knowledge of the Service Management workflows and ITSM processes + Experience with… more
- Amazon (Arlington, VA)
- Description MULTIPLE POSITIONS AVAILABLE Employer: AMAZON.COM SERVICES LLC Offered Position: Quality Assurance Engineer II Job Location: Arlington, Virginia Job ... plans, test cases, and drive continuous improvements to the quality assurance processes using Internet and Web...box tests. Work closely with engineers, business owners, and customer service professionals throughout the development and… more
- CACI International (Sterling, VA)
- Network Knowledge Management Quality Assurance Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... are seeking an experienced and detail-oriented Network Capacity Management Quality Assurance Lead to join our team....reports, etc.) + Leads efforts ensuring high performance and quality are consistent + Develop and maintain customer… more
- CACI International (Sterling, VA)
- …request fulfillment process. + Stay current with industry best practices in IT service management and quality assurance **Qualifications:** _Required:_ + ... Network Request Fulfillment Quality Assurance Analyst Job Category: Information...of network request handling and fulfillment within our IT service management framework. **Responsibilities:** + Conduct regular audits of… more
- CACI International (Sterling, VA)
- Configuration Management Quality Assurance Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... * * * **The Opportunity** : We are seeking a detail-oriented Configuration Management Quality Assurance Analyst to join our team. The successful candidate will… more
- Systems Engineering Solutions Corporation (Ashburn, VA)
- …and the rapid escalation and resolution of technical issues. Position Description: The Quality Assurance (QA) Specialist is responsible for ensuring the ... support to the configuration change Operational and approval process. . Supports the quality assurance process audits. . Provide management reports on release… more
- V2X (Washington, DC)
- … service experience for all agency employees. Project Managers III / IV ( Quality Assurance ) shall be experienced in construction and project management to ... to provide Facilities and Technical support to our government customer in the DC Metro area, with potential for...could be required, under the supervision of US Government quality assurance team leads. Performance of this… more
- CACI International (Springfield, VA)
- …: We are seeking an experienced ITIL Network Knowledge Management Quality Assurance Analyst to join our IT service management team. The ideal candidate ... Network Knowledge Management Quality Assurance Analyst Job Category: Information...of the knowledge management system to ensure compliance with customer 's policies, procedures, governance and ITIL guidelines + Collaborate… more
- ICF (Reston, VA)
- Description The Bilingual Quality Assurance (QA) Specialist, reporting to the Call Center Quality Assurance (QA) Supervisor, will monitor the ... with performance based contracts primarily focused on the productivity, quality and delivery of service for ICF...or equivalent required. + 6 months + Survey Research/ Customer Service Experience + Must be fluent… more
- Ivyhill Technologies LLC (Bethesda, MD)
- Ivyhill is currently seeking to hire a Quality Assurance (QA) Specialist I to support its contract with the Integrated Referral Management and Appointing Center ... strong attention to detail. + Have demonstrated ability to provide superior customer service , problem solving, collaboration and organizational skills. + Have… more