- Point32Health (Canton, MA)
- …direction of the Director, Customer Experience (CX), the CX Measurement & Improvement Program Manager is directly responsible for leading two heavily ... internal colleagues, working with external vendors or stakeholders and ensure year-over-year customer experience improvement . Using a research-based and… more
- Point32Health (Canton, MA)
- …the healthcare industry or consulting industry + Project/program management, customer experience measurement & improvement , and business plan development ... and strategic improvement plans that execute against improvement opportunities. The Customer Experience ...plans that execute against improvement opportunities. The Customer Experience Manager manages multiple data-driven … more
- Lumen (Boston, MA)
- …a Candidate** + 7+ years of working experience in relevant B2B marketing, customer experience field + Bachelor's degree in marketing, business, or a related ... and execute a plan to automate supporting processes and measurement tools + Build deep relationships and drive alignment...Creative thinking and a passion for innovation in Marketing, Customer Experience and Program strategies to drive… more
- Logitech (Boston, MA)
- …ensuring every touchpoint aligns with broader goals for loyalty and retention. Performance Measurement & Continuous Improvement : + Focus on KPIs tied to ... of customer data flows, governance, and activation for personalized customer engagement campaigns. + AI Knowledge: Experience integrating AI-driven tools… more
- Wellness Pet Company (Burlington, MA)
- …process + Lead development of materials to support CEO/CFO in Lender calls + Measurement and improvement of Commercial Spend Effectiveness + Financial leader in ... to understand and impact key business drivers: + Performance Measurement and Optimization + Define, develop, implement, and improve...annual customer joint business planning process. Lead financial assessment of… more
- CVS Health (Cumberland, RI)
- …maintain accurate HR reporting and metrics to track performance and identify areas for improvement . ** Customer Service:** Ensure a high level of customer ... metrics to measure performance and identify trends / areas for continuous improvement . **Project Management:** Experience managing Human Resources HR projects… more
- Sunrise Senior Living (Norwood, MA)
- … engagement. + Lead the development and regular review of the engagement improvement plan. + Resolve customer concerns effectively through consistent use of ... Set high goals for personal and group accomplishment, use measurement methods to monitor progress toward goals, and work...and leading a team through change + Previous sales experience preferred, including building customer relationships, and… more
- Beth Israel Lahey Health (Burlington, MA)
- …unit resources and setting-based experts. 3. Is knowledgeable about current performance improvement activities and measurement data of unit and new product ... Participates in hospital and nursing committees 6. Develops and monitors continuous improvement initiatives on the unit. 7. Assures maintenance of educational files,… more
- Beth Israel Lahey Health (Burlington, MA)
- …and exceeds the needs of our customers and consistently adheres to Customer Service standards. 13) Participates in departmental and/or interdepartmental quality ... improvement activities. 14) Performs all other duties as needed...color vision, central macula function, depth perception, corrective lens measurement , corneal surface curvature measurement , peripheral vision,… more
- Beth Israel Lahey Health (Burlington, MA)
- …unit resources and setting-based experts. 3. Is knowledgeable about current performance improvement activities and measurement data of unit and new product ... Participates in hospital and nursing committees 6. Develops and monitors continuous improvement initiatives on the unit. 7. Assures maintenance of educational files,… more
- Mill Creek Residential (Newton, MA)
- …duties as assigned ** Customer Service** + Understand and support the customer experience vision for Mill Creek Residential + Communicate service guarantees ... point of contact for residents and prospective residents. Providing outstanding customer service and demonstrating sales excellence are essential. The Leasing… more
- Mill Creek Residential (Medford, MA)
- …drives financial performance, operational and leasing excellence, and delivers outstanding customer service at one or more communities. Provides leadership and ... **e** + High School diploma or equivalent (GED), Bachelor's degree or related experience preferred + 3-5 years of multi-family or related property management … more
- Boston Public Schools (Boston, MA)
- …Educational Measurement , Social Work, or a related field. + Experience working with diverse populations, including students with disabilities and Multilingual ... assessment administration and results, as well as providing excellent customer service during assessment administration windows. The Assessment Manager will… more
- Saint-Gobain (Norwood, MA)
- …Flow functions such that the Plants' Objectives for Shipping/Inventory Accuracy and Customer Fulfillment Rates are being achieved using the SAP Platform. Perform a ... customers + Collaborates with others in Logistics Department to continually improve Customer Service key measurements - On Time and In-Full (OTIF) Measurement… more
- Middlesex Savings (Westborough, MA)
- …process improvement ideas with the management team. + Protects customer information by following department security guidelines and procedures. + Complies with ... call center related statistics, including but not limited to measurement of calls handled, not ready time and wrap-up...**Requirements** Education + High School Diploma is required Work Experience + 6-12 months customer service preferably… more
- Teleflex (Mansfield, MA)
- …manufacturers. We set ourselves apart with deep expertise, decades of experience , a dedication to design for manufacturability, and extensive, in-house capabilities, ... documentation * Daily production support * Participate in continuous improvement projects Specific responsibilities include: * Incoming, in-process, and final… more
- Amazon (Westborough, MA)
- …and fun. Amazon Robotics empowers a smarter, faster, more consistent customer experience through automation. Amazon Robotics automates fulfillment center ... in requirements development for new product development. * Identify continuous improvement opportunities and drive team continuous improvement initiatives. *… more
- Wayfair (Boston, MA)
- …thriving community of Wayfair Rewards members. The ideal candidate will have experience in data-driven marketing strategies and customer relationship management. ... player who wants to see themselves and others thrive + Preferred experience in Marketing Engagement ( customer communications, promotions, loyalty, or rewards… more
- Beth Israel Lahey Health (Woburn, MA)
- …to phlebotomist) (drawing of blood, spinning of bloods) * Clinical and Quality/ Improvement Competency o Meets expectations and maintains competencies of new hire ... in education programs provided. o Is alert to Quality Improvement and CQI issues as well as to unsafe...unit based QI activities and is familiar with unit measurement data. Non-Clinical/Indirect patient care * Pre-visit planning o… more
- Beth Israel Lahey Health (Burlington, MA)
- …to phlebotomist) (drawing of blood, spinning of bloods) + Clinical and Quality/ Improvement Competency + Meets expectations and maintains competencies of new hire ... in education programs provided. + Is alert to Quality Improvement and CQI issues as well as to unsafe...unit based QI activities and is familiar with unit measurement data. Non-Clinical/Indirect patient care + Pre-visit planning +… more