- SHI (Boston, MA)
- **Job Summary** The Sr. ITAM Customer Success Manager (SR. CSM) is responsible for managing, expanding and renewing contracts with SHI's customers. The SR. CSM ... in our ITAM programs. The position reports to the Manager - ITAM Customer Success and ultimately...from customers. + Upsell customers to add additional ITAM services . ** Customer Success Responsibilities:** Work with allocated… more
- Wolters Kluwer (Boston, MA)
- … customer usage and renewal of Lippincott Solutions products, providing exceptional customer service that maintains or increases current customer ... The ** Customer Success Manager , Lippincott Solutions** is...onboarding of new customers by coordinating set up between customer service and customer to… more
- Restaurant Depot (Andover, MA)
- Position Title: Customer Service Manager Department: Sales Supervisor: Branch Manager FLSA: Non-exempt Position Summary: Responsible for providing ... professional and effective customer service to new and existing customers by utilizing in-depth knowledge of company products to increase store sales, assist in… more
- Trellix (Boston, MA)
- **_Job Title:_** Customer Success Manager **_Role Overview:_** The Customer Success Manager (CSM) is responsible for driving customer loyalty, ... ability to articulate the value of Trellix solutions and services that inspires the adoption of solutions, services...offerings, and support. Ultimately, in addition to the prime customer success focus, this role promotes retention and loyalty… more
- Insight Global (Cambridge, MA)
- Job Description An employer is looking for a Senior Customer Success Manager in the Bay Area. This person will be the second CSM in California to help cover the ... manager . The CSM will be remote outside of customer site visits, which typically are 2-5 times per...factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic… more
- Cleo (Boston, MA)
- …both internally and externally + Keep accurate records, including documented customer service actions and discussions. + Escalate issues appropriately ... ** Customer Success Manager ** at Cleo (US)...** Customer Success Manager ** at Cleo (US) Remote Cleo is a...working at an Enterprise Software and/or SaaS Company in Customer Success, Sales/Account Management, Professional Services , or… more
- PagerDuty (Boston, MA)
- …life at PagerDuty, discover opportunities, and sign-up for job alerts! The Principal Customer Success Manager is aligned at the customers' key stakeholder level, ... and fostering strong relationships to help customers accelerate their digital journey. Customer Success Managers are working directly with customers that can vary in… more
- Wellness Pet Company (Burlington, MA)
- Customer Business Manager - Chewy Department:Sales Location:Burlington, MA About the Wellness Pet Company The Wellness Pet Company crafts and produces premium ... all aspects of the Chewy business plan, team development, internal integration and customer partnership. This position is based out of our corporate office located… more
- Cengage Group (Boston, MA)
- …management and examples of growth in external relationships + Strong account management, customer service , and sales skills + Excellent negotiation skills + ... power and joy of learning** The Ready To Hire Customer Success Manager participates and will work...initiative to thoroughly learn the market (competitors, products, and services available). + Use knowledge of company products and… more
- Compass Group, North America (Cambridge, MA)
- …locations? Come grow your career with Eurest. Job Summary Working as the Customer Experience Manager you will be responsible for working collectively with ... data to identify trends, friction points and recommend innovative service focused strategies to facilitate best-in-class programs + Share...of programs and amenities + The face of food service ; acts as the above -the-unit point of contact… more
- Trellix (Boston, MA)
- …this role you will work cross-functionally with customer success, product, GTM, and services teams to scale service packages for the customer success ... Customer Success portfolio, service packages including elements of customer success, professional services , learning and support. * Engage and lead… more
- Wolters Kluwer (Boston, MA)
- …skills. This is a USA Fully Remote role and will report to the Associate Director, Customer Service Operations - FCC CT. Must be legally authorized to work in ... **Project Manager ( Customer Success Specialist) - Remote...of project management experience plus 1-2 years of consultative customer service or account management experience. **Preferred… more
- Massachusetts Port Authority (East Boston, MA)
- Customer Service Assistant Manager Print (https://www.governmentjobs.com/careers/massport/jobs/newprint/4512088) Apply Customer Service Assistant ... growth and prosperity of our region. ABOUT YOU As Customer Service Assistant Manager , you...oversee the operational efficiency of Logan International Airport's Public Services unit. Leading the Customer Service… more
- Mastercard (Boston, MA)
- …innovative technology and services . SessionM is looking for a highly motivated Customer Success Operations Manager to drive insights for our business through ... decisions, drives innovation and delivers better business results. **Title and Summary** Customer Success Operations Manager SessionM, a Mastercard Company, is a… more
- Delta Air Lines, Inc. (Boston, MA)
- HR Manager , Airport Customer Service (BOS) United States, Massachusetts, Boston Hr & Labor 09-May-2024 Ref #: 24663 How you'll help us Keep Climbing ... (overview & key responsibilities) TheHuman Resources Manager , role is responsible for human resources field support for an assigned client group at Delta Air Lines,… more
- Amazon (Boston, MA)
- Description The AWS Healthcare & Life Sciences marketing team is seeking a customer and events marketing manager to spearhead the development and execution of ... our customer and events marketing strategy aligned to the overall...internationally. About the team AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and… more
- Robert Half-Robert Half Corporate (Quincy, MA)
- …and contract to full-time opportunities; managing ongoing engagements to deliver outstanding customer service to both clients and candidates; providing ongoing ... **JOB REQUISITION** Talent Manager (Administrative & Customer Support) **LOCATION**...with new and current clients. Talent Managers market our services via telephone, video and by conducting in-person meetings… more
- Cengage Group (Boston, MA)
- …please see https://www.cengagegroup.com/about/inclusion-and-diversity/ . **What you'll do here:** The ** Manager , Revenue Operations, Customer Success** will be ... tools and analytics that support the US Higher Education Customer Success organization, as well as driving continuous improvement...in US higher ed. Setting a new standard of service for our customers, we deliver quality, easy-to-use course… more
- Teradyne (North Reading, MA)
- …manufacturing automation across industries and applications around the world! Summary: The Product Manager for Global Customer Services will be responsible ... developing marketing strategies, business proposals, and sales support for our Services business. This position requires close interaction with our marketing… more
- Marriott (Boston, MA)
- …Remotely?** Y **Relocation?** N **Position Type** Management **JOB SUMMARY** The Senior Manager / Product Owner (PO), Customer Management Products is responsible ... for supporting technologies that deliver services and support to our Customer Management...customer /stakeholder needs and actions consistent with the company's service standards. + **Coworker Relationships** - Interacts with others… more