- Freshworks (Boston, MA)
- …Job Description We are looking for an experienced Account Manager with expertise in IT Service Management ( ITSM ) and Employee Experience (EX) ... customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice ( IT service desk), Freshcat (AI-powered bots), supported by… more
- UKG (Ultimate Kronos Group) (Lowell, MA)
- …you. **About The Team:** The Incident Management Team, being part of the IT Service Management ( ITSM ), works cross-functionally with Global Services, ... role: 1:00 PM est - 10:00 PM est The IT Service Operations Specialist provides day-day support...the data captured in all the tools used in ITSM (PagerDuty, Service Now, JIRA..etc) * Learn… more
- CompuCom (Boston, MA)
- …will bring deep expertise in ServiceNow Architecture and Integration with a strong focus on ** IT Service Management ( ITSM )** and ** IT Operations ... role will be instrumental in designing scalable and efficient solutions that drive IT operations, automation, and service delivery across the enterprise. The… more
- MIT Lincoln Laboratory (Lexington, MA)
- …of a transformative initiative that builds on the success of our Information Technology Service Management ( ITSM ) module implementation. We are expanding the ... platform to deliver an employee-focused portal designed to centralize service requests, provide a seamless and consistent user experience, streamline critical… more
- CACI International (Hanscom AFB, MA)
- …services to implement and operate an enterprise ITSM solution, enterprise service desk, endpoint management and security solution, as well as CONUS/OCONUS ... IT Opportunities in Support of the Air Force...of the Department of the Air Force (DAF) Enterprise IT as a Service (EITaaS) program for...Air Force (DAF) Enterprise IT as a Service (EITaaS) program for our AFNet-S WITO Award. **Skill… more
- Beth Israel Lahey Health (Charlestown, MA)
- …all calls, emails, work orders, or alerts by creating an incident/request using the IT Service Management Suite provided in an effective manner; maintaining ... (BILH) entities and its affiliates. Using the Information Technology Service Management suite provided, this Tier 1...related work experience required in 2 plus years of Service Desk/ IT Support experience supporting a large… more
- Beth Israel Lahey Health (Charlestown, MA)
- …all calls, emails, work orders or alerts by creating an incident/request using the IT Service Management Suite provided in an effective manner; maintaining ... BILH entities and its affiliates. Using the Information Technology Service Management suite provided Tier 1 support...related work experience required in 2 plus years of Service Desk/ IT Support experience supporting a large… more
- CompuCom (Boston, MA)
- …of clients and industries. They are the first point of contact for all service requests needing support for technical/ IT issues involving desktop, laptop or ... of the customer and ensures their satisfaction + Provides case status updates to management and end-users per service level guidelines + Support and maintain… more
- Beth Israel Lahey Health (Charlestown, MA)
- …services across all BILH entities and its affiliates. Using the Information Technology Service Management suite provided, this Tier 2 and 3 in-person support ... related work experience required in 3 plus years of Service Desk/Field/ IT Support experience supporting a large...BILH entities and its affiliates. Using the Information Technology Service Management suite provided, this Tier 2… more
- Cognizant (Boston, MA)
- …Ticket and Request Management + Respond to and resolve tickets and service requests using ServiceNow and JIRA. + Maintain accurate documentation of issues and ... participate in peer/architect code reviews. + Implement and manage ServiceNow ITSM solutions. + Ensure software meets performance, quality, and security standards.… more
- Ensono (Boston, MA)
- …and the basis for compelling solutions + Experience in working with large IT Infrastructure service delivery + Driven, self-motivated and distinctive personality ... reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up… more
- SHI (Boston, MA)
- …experience + 3+ years of experience in business process analysis, preferably in IT service management + ServiceNow certification (Certified System ... + Proficiency with ServiceNow platform and its core applications ( ITSM , CSM, ITBM, etc.) + Experience with process mapping...higher) preferred + Strong understanding of ITIL framework and IT service management principles +… more
- CACI International (Hanscom AFB, MA)
- …services to implement and operate an enterprise ITSM solution, enterprise service desk, endpoint management and security solution, as well as CONUS/OCONUS ... to support our DoD customer to implement an enterprise IT service delivery model that provides consistent,...you will be responsible for responsible for development, and management of ACAS scanning activities to enhance the organization's… more
- Grant Thornton (Boston, MA)
- …artificial intelligence, strategic architecture, enterprise architecture, cloud / infrastructure architecture, IT operations (ITIL / ITSM ) Consistent with the ... continuously learning new technologies to collaborate with team members and enhance service delivery Engage directly with client executive leadership to lead the… more
- Kyndryl (Boston, MA)
- …engagements with new and existing Kyndryl clientele, focusing on enhancing client HR, IT service management , collaboration, contact center, and employee ... across the C-suite, spanning the intersection between complex Business and IT customer solutions, transformations that impact across the entire customer Eco-system.… more
- CACI International (Hanscom AFB, MA)
- …services to implement and operate an enterprise ITSM solution, enterprise service desk, endpoint management and security solution, as well as CONUS/OCONUS ... of the Department of the Air Force (DAF) Enterprise IT as a Service (EITaaS) program. The...responsible for designing and implementing an enterprise Unified Endpoint Management (UEM) Solution. The SQL Admin will primarily be… more
- SMX (Boston, MA)
- …areas of Enterprise IT + Knowledge and experience with Cyber Operations, ITSM and Managed Services + Knowledge and experience with Data Center, Cloud and Cloud ... award. This position focuses on FFP and as a Service (aaS) based offerings and short to mid-cycle sales....sales. You'll leverage your deep understanding of cloud, cyber, IT , and digital modernization to sell compelling solutions that… more
- SHI (Boston, MA)
- …and today we're proud to be a $15 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely on SHI's concierge approach ... position with Home Office setup as determined by SHI management . _Required Skills:_ _ _ + Proven experience in...Development** + Lead architectural design for ServiceNow solutions across ITSM , ITOM, HAM/SAM, SPM, HRSD, CSM, and custom applications… more
- Trane Technologies (Wellesley, MA)
- …full-stack web development framework + Comprehensive understanding of + Change Management ( ITSM /ITIL) + ServiceNow's CMDB Architecture + Diagnosing Performance ... Jr Technical Engineers (10%) **What you will bring:** + Exceptional Customer Service and Interpersonal Skills + 5+ years working as a ServiceNow… more
- EPAM Systems (Boston, MA)
- …11+ years of experience with ServiceNow and 10 years of combined experience in IT Management /Leadership + Passionate Servant Leader and employee advocate with a ... and suggest improvements for efficiency and scalability + Change management : Facilitate smooth adoption of the new system and...strong ServiceNow track record in ITSM /ITOM + Strategic thinker with a comprehensive vision of… more
