- Citizens (Johnston, RI)
- Description We are seeking a strategic and analytical leader to drive enterprise-wide Root Cause Analysis (RCA) for banking complaints. This role is pivotal in ... identifying systemic issues, enhancing customer experience, and reducing operational and regulatory risk. The ideal candidate will lead cross-functional efforts to… more
- Pegasystems (Boston, MA)
- …to drive our client's success. **Picture Yourself at Pega:** A Senior Customer Success Manager is responsible for maintaining and **expanding relationships** ... customer + Use discrete and aggregate measures of customer health to drive insights , to identify... customer satisfaction and revenue driver. The Senior Customer Success Manager leverages data and relationships… more
- Coinbase (Boston, MA)
- …we produce insights which directly move the company's bottom line. Customer Support/Experience is one of the most critical touchpoints in Coinbase's relationship ... doesn't need to exist. Our mission is to deeply understand the end-to-end customer support journey, from prevention through resolution, and use data to eliminate… more
- Evolv Technology (Waltham, MA)
- The Elevator Pitch Evolv is seeking a dynamic Product Manager to lead the ongoing enhancement of Evolv eXpedite (TM) , our concealed weapons detection system for bag ... screening, which started shipping in January 2026. As Product Manager , your focus will be to deliver meaningful product improvements which enhance capabilities,… more
- Taco Bell (Boston, MA)
- …people capability to fuel brand performance + Provides leadership and coaching, developing Manager 's and Team Members Deliver a Consistent Customer Experience + ... issues and training managers to meet or exceed customer service standards + Utilizes insights from...customer satisfaction targets + Tracks, analyzes, and identifies root causes of customer complaints and leads… more
- Oracle (Boston, MA)
- …for turning challenges into opportunities for growth? Join us as Lead Project Manager -Major Incident Management for Oracle Health and make a tangible impact on ... by bringing your expertise to our talented group. As Lead Project Manager -Major Incident Oversight, you will guide major incident management processes for Oracle… more
- ThermoFisher Scientific (Plainville, MA)
- …office location is in Plainville, MA. **Discover Impactful Work:** The Finance Manager performs complex financial analyses and creates accurate, concise, and timely ... regular analyses and reports to share business and financial insights for the Viral Vector Services (VVS) business via...multitude of areas such as inventory management, spend analysis, customer reconciliations and other ad-hoc requests. + Lead in… more
- Staples (Framingham, MA)
- …services and solutions all centered around our customers' needs. We are driven by customer insights and analytics to bring products and solutions to market ... buying, selling, negotiating, operations, design, innovation, finance and more. As the Senior Manager , Product Quality & Safety, you will play a vital role in… more
- Deloitte (Boston, MA)
- …role ends on 12/22/2025 Work you'll do As a Data Management Solutions Manager (Banking), you will leverage your expertise in banking operations and data management ... governance processes, and architect models that ensure accurate, consistent, and integrated customer , product, and transactional data across the bank + Define and… more
- Palo Alto Networks (Boston, MA)
- …boundaries and help us all evolve, together. **Your Career** The Named Account Manager partners with our customers to secure their entire digital experience. You're ... by the desire to solve critical challenges facing our customer 's secure environment, so you're prepared to connect them...prospect stories to create a compelling value proposition with insights into value for that specific account + Stay… more
- CVS Health (Woonsocket, RI)
- …implementing new growth strategies + Partnering cross-functionally to identify colleague and customer needs and develop solutions and tactics to drive growth + ... dive analytics to identify opportunities for innovation and process improvement + Performing root cause analysis and ad hoc research to diagnose gaps in our workflow… more
- Coinbase (Boston, MA)
- …that guide members to new products and features. * Translate voice of customer insights into roadmap changes in partnership with CB1 Product, Engineering, ... the intersection of product and support to transform the customer experience. We're hiring a Program Manager ,...* Deep dive top CB1 contact drivers to analyze root causes, frequency, and customer impact, and… more
- Evolv Technology (Waltham, MA)
- …cases, file high-quality defect tickets, and collaborate across engineering to assess risk and root cause. In 3 months, you will: + Become a go-to engineer for ... Defect Analysis, Troubleshooting & Quality Reporting + Lead bug triage, isolate root causes, and collaborate with development to find solutions. + File precise,… more
- Medtronic (Mansfield, MA)
- …Data is a critical enabler and growth area for Medtronic to generate actionable insights that drive key business decisions and become a data driven company. Do you ... Global Operations & Supply Chain organization as the Sr. Manager - Data Management. **A Day in the Life** As...of projects, activities, and process improvements to delight your customer base with a focus on delivering a best-in-class… more
- Leap (Boston, MA)
- …in managing day-to-day store operations, driving sales, and cultivating exceptional customer relationships. Your leadership will inspire your team to create ... Sales Supervisor, you will work closely with the Store Manager to implement strategic initiatives designed to boost team...As a hands-on leader, you will manage both the customer experience and support your team's growth, all while… more
- General Atomics (Boston, MA)
- …and ground-based designs. The Electrical Engineer will report directly to the Manager of Hardware Engineering within the Radar Technologies group. **DUTIES & ... improve testing workflows and methodologies for efficiency and accuracy + Providing insights and recommendations based on test results to improve designs + Ensuring… more