- Coinbase (Trenton, NJ)
- …and automation, and optimizing customer support interactions to create an effortless experience. As a CX Technical Senior Program Lead you will play a ... is expected and fully supported. The Coinbase Customer Experience ( CX ) organization is on a mission to provide the...or equivalent experience. * 5+ years of experience in technical program management, preferably in consumer facing… more
- Warner Bros. Discovery (New York, NY)
- …team, you will lead the strategy, planning, and day-to-day implementation of the CX self-service insights program . You'll design and maintain clear and accurate ... to do next. Your Role Accountabilities + Own the CX self-service insights program end-to-end, including intake,...provide actionable insights to both technical and non- technical stakeholders as well as senior leadership.… more
- Coinbase (Trenton, NJ)
- …we look for in you (ie. job requirements):* * 7+ years of technical program management experience in technology-first environments, with direct engagement in ... across cloud, networking, storage, and compute platforms, driving highly technical and cross-functional outcomes * Partner cross-functionally with engineering,… more
- J&J Family of Companies (Raritan, NJ)
- …for our Global Touchless Services, EDI, and Automated Customer Order Experience ( CX ) capabilities. The Senior Manager, Functional Engineer, will be responsible ... Automated CX capabilities globally. The individual will collaborate with Senior Business and Technology Leaders to identify, prioritize, and deliver solutions in… more
- Coinbase (Trenton, NJ)
- …business impact. *What you'll be doing (ie. job duties): This role combines technical expertise with business impact, whether it's building robust data pipelines or ... of analytics engineers who will work closely with finance, CX , HR, compliance and data science teams. * *Architect...data modeling initiatives: *Architect our core data models. Provide technical leadership while guiding a team of expert modelers,… more
- Bristol Myers Squibb (New York, NY)
- …HCPs expectations, the TAS engages them with a differentiated Customer Experience ( Cx ) through deeper scientific dialogue on and consistent with label, leveraging ... liaises with other BMS functions as needed to deliver an overall higher Customer Experience ( Cx ) - by meeting HCP needs in a timely and scientific manner. This role… more
- Wells Fargo (Iselin, NJ)
- …and consult with senior engineering managers, leads and architects to resolve technical issues and achieve goals. + Working in a globally distributed team to ... **About this role:** Wells Fargo is seeking a Senior Software Engineer to join our dynamic team...Real Time Omni channel Agent experience and customer journey, CX /AX experience optimization using AI/ML (Artificial Intelligence/ Machine Learning)… more
- Verint Systems, Inc. (Trenton, NJ)
- …field or equivalent work experience + 6+ years of experience in technical program or project management, process improvement, management consulting, and/or ... Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering CX...key member of Professional Services, the role of the Program Manager is to serve as a customer advocate… more
- Coinbase (Trenton, NJ)
- … technical and non- technical leaders with ease via weekly and monthly program updates. * Quickly distill complex technical themes so that an entry level, ... is expected and fully supported. * *Team* - EAA CX Agent Experience organization is a vital part of...Collaborate with engineers, designers, product managers, cross-org stakeholders and senior leadership to turn our vision into a tangible… more
- Amazon (New York, NY)
- …customer, you've come to the right place. Amazon Ads is looking for a Senior Manager of Product Release Manager to lead release management globally for advertising ... operational readiness. The RM actively drives discussions cross org for CX /service team usability, feature design trade-offs, product gap prioritization, and… more