- Adelphia Plumbing (Philadelphia, PA)
- …wait to get started! Responsibilities *Learn how to perform plumbing and drain cleaning service call intake *Work with the office team to schedule the call and ... follow the job to a successful completion *Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed *Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction *Respond to… more
- Home Depot (Hatfield, PA)
- …drivers or indirectly through 3PL on-site delivery or transportation delivery agent ) to ensure performance meets expectations. **Direct Manager/Direct Reports:** + ... direct customer service + Ability to work a flexible schedule. Ability to be on- call at various times. Must be able to work weekends and holidays. **Minimum… more
- City of New York (New York, NY)
- …literature and education materials. The Call Center is seeking to hire a Call Agent . The Call Agent will be responsible for providing customer ... birth certificates and/or death certificates in person, online or via mail. The Call Agent will also guide customers on how to check the status of orders… more
- City of New York (New York, NY)
- …literature and education materials. Position Summary: The Customer Information Representative- Call Agent will communicate effectively on the telephone and ... LIST ARE ELIGIBLE TO APPLY. Division/Program Summary: The DOHMH Call Center delivers enhanced customer service to the people...receive calls from Medical Providers to inform the agency's Call Center of reportable illnesses and diseases such as… more
- DXC Technology (Manhattan, NY)
- …or Financial Services industry experience or Product specific experience. + Prior Call Center experience is highly preferred. + A demonstrated ability to quickly ... learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions. + A passion for serving customers and a personal commitment to following through in a dynamic,… more
- ManpowerGroup (Bedminster, NJ)
- …is seeking a Call Center professional to join their team. As a Legal Call Center agent , you will be part of the Court Order Compliance group supporting ... abilities, which will align successfully in the organization. **Job Title:** Call Center Support- Legal **Location:** Bedminster, NJ **What's the Job?** +… more
- Guardian Life (Holmdel, NJ)
- …impact of agentic AI initiatives, including improvements in self-service adoption, call avoidance, and agent performance. + Multi-Functional Collaboration: ... and ethical behavior of autonomous agents. + Understanding AI Agent Impact: Oversee the entire life cycle of an...Impact: Oversee the entire life cycle of an AI agent , including planning, tooling, memory management and feedback loops.… more
- Sedgwick (Trenton, NJ)
- …Work(R) Fortune Best Workplaces in Financial Services & Insurance Licensed Auto Insurance Agent **_Schedule:_** Monday - Friday 9:00 AM - 5:30 PM **Central time (for ... the most innovative insurance operations in the industry. As an Inbound Customer Service Agent - Auto Insurance for the leader in electric vehicle sales, you will… more
- System One (Marlton, NJ)
- Job Title: Apartment Leasing Agent Location: Marlton, New Jersey Type: Contract To Hire Opportunity Compensation: $20.00 /hr. Contractor Work Model: Onsite Hours: ... 8:00 AM-4:30 PM | Monday-Friday Apartment Leasing Agent Job Duties: + This position will be splitting...Answers incoming phone calls and provides information or routes call to appropriate person. + Greets visitors, prospective tenants… more
- Cayuse Holdings (Trenton, NJ)
- **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse Civil Services, LLC **_LOCATION_** Remote **_SALARY:_** $15.00-$16.00 **_EMPLOYEE ... TYPE:_** Full-Time Hourly Non-Exempt The Service Desk Agent provides customer service solutions within service level agreements using company and project quality and… more
- Humana (Trenton, NJ)
- …work with stakeholders across the brokerage business lines, including Agent CRM, Agent Contracting, Commissions, and Call Center support. We are seeking a ... the digital roadmap, representing the needs of the overall agent , member, or customer experience. Must be a self-starter...to lead the evolution and optimization of our Medicare call center telephony systems, with a primary focus on… more
- conEdison (New York, NY)
- …and apply cyber security best practices, required. + Strong understanding of call routing, IVR, speech recognition, agent assist, analytics, reporting, and ... omnichannel capabilities, required. + Experienced in integrating cloud-based contact center platforms with CRM, ticketing systems, and custom enterprise applications, required. + Experienced in designing RESTful APIs and integrating with third-party services… more
- CGI Technologies and Solutions, Inc. (New York, NY)
- …mail * Interface with Passport applicants at Agency/Center information and will- call counters. At the Information Station, ensure appointment is scheduled; review ... customer is provided fee information. Copy customer identification. At the will call station, distribute passports to the correct applicant, comparing customer to… more
- Cardinal Health (Trenton, NJ)
- …is required. Once the training is completed, the leader connects with the agent on the go-forward shift. This position is full-time (40 hours/week). Employees are ... various communication channels including written communication, verbal communication, fax, call /phone, email, text, web, and other platforms. Place inbound orders… more
- Vylla Home (Mount Laurel, NJ)
- …more + Customized training, live demos and more available 24/7 + Customizable agent websites, marketing support, social media training and more + Face-to-face broker ... Back office support including dedicated transaction coordinators and an agent services resource team + "Best of both worlds"...positive culture where our community, or Vyllage as we call it, supports one another and gives back Apply… more
- Cardinal Health (Trenton, NJ)
- …of the Quality Assurance Analyst is to deliver high quality service through call monitoring of incoming and outgoing patient, provider, and client calls. In addition ... to completing call observations, responsibilities include hosting internal/external call ...for ways to improve and promote quality of work, agent development, and process flow. + Track and report… more
- Cardinal Health (Trenton, NJ)
- …order issues, researching accounts and providing resolutions in a high-volume call center. The Representative II, Customer Service Operations processes orders for ... **_Responsibilities_** The Customer Care Representative operates as a "Universal Agent ", who is able to meet the needs of...interest in the speaker + Ability to handle high call volumes consistently throughout the workday that range in… more
- Guardian Life (Holmdel, NJ)
- …RPA (attended & unattended bots), process automation, streamlining workflows, improving agent performance, and reducing Average Handling Time (AHT). + Call ... RPA (attended & unattended bots), process automation, streamlining workflows, improving agent performance, and reducing Average Handling Time (AHT). + Call… more
- ASM Research, An Accenture Federal Services Company (Trenton, NJ)
- **SHIFT HOURS:** **7:00AM-3:30PM EST** Responsible for routine/basic inbound call , outbound call , email, and web chat services, as well as back-office services. ... communication will require a manual process to link the call to the open case. All cases shall be...case. All cases shall be logged in a web-based agent desktop application. + Performs manual linking and unlinking… more
- Navient (Trenton, NJ)
- …process automation through technology to streamline contact center workflows, improve agent efficiency, and enable customers to self-serve through self-help portals ... (IVR) systems. + Implement process changes and automation to enhance agent productivity and customer experience. + Liaise with cross-functional stakeholders (eg,… more
